Business Analyst Data Entry
Resume:
Sharell Lee
*********@*****.***
PROFESSIONAL SUMMARY:
●Business professional with experience in finance, operations, and IAM for companies such as Citibank, BDP International Logistics, and Peco Energy
●Reviewed and reconciled daily audit reports for Enterprise/Distributed /Database systems and Business Applications.
●Consolidated balance reports and analyze Brokerage accounts while maintaining financial filings
●Created timely and accurate data entry reports regarding medical billing financial information. onto a spreadsheet.
●Excellent verbal and written communication skills with both peers and managers and ability to multitask.
●Worked at Wachovia Bank (2006-2007) as a lockbox specialist.
●Proficient in Microsoft Suites (Word, Excel, PowerPoint), Microsoft AX Dynamic, CIMS, AUTH net, TBS, and Smart Term.
PROFESSIONAL EXPERIENCE:
Comcast– April 2022 September 2023
Offers Analyst (Product Analyst/Business Analyst) Philadelphia, PA
●Plans and executes multiple projects involving all aspects of the end-to-end offer build process.
●Contributes to a variety of projects related to the development, testing, and implementation of new and modified offers in an efficient manner. Work closely with the development team.
●Ensures all relevant offer details and disclaimers are conveyed accurately and clearly to deliver a positive customer experience and drive dotcom sales growth
●Responsibilities to ensure key marketing messages are conveyed in the eCommerce store
●Working cross-functionally to implement key projects. Interfaces with other departments to align and execute offer and promotions strategies.
●Project Management, Gathering requirements for QA testing, experience with data analytics.
●Understanding of applications ServiceNow, Confluence, Jira, Teams, Octane, Rally, and Prod Data request test. Troubleshooting/ tracking down / database issues.
Business Consultant – January 2019 April 2022 Middletown, DE
●Discovering new opportunities and markets for new and established businesses to expand.
●Consult with business partners concerning the application and implementation of technology
●Research new training material to improve business establishment.
PECO Exelon-Dec 2018 December 2019 Philadelphia, PA
Business Analyst/PM
●Review and analyze customer complaint cases. Conduct insight to investigate ongoing or one-time operational issues.
●Document, requirement gather information to support complaint cases. Work closely with regulations to make sure all policy procedures are followed.
●Reviewing customers’ account balances, establishing new accounts doing onboarding processing, transferring balance if needed, and calculating down payments for customers who are eligible for payment terms.
●Participates in identifying and communicating risks and issues as well as possible solutions with customers.
●Analytical problem solving, financial decision analysis, and performing documentation.
●Communicate with customers regarding their accounts and their public utility commission complaints.
●Ability to provide the Public Utility Commission with a full written report for each unsuccessful complaint case.
Citibank-Feb 2015-July 2018 New Castle, DE
Information Security Risk Analyst and Compliance-IAM
●Review and reconcile daily audit reports for Enterprise/Distributed /Database systems and Business Applications.
●Work with businesses to obtain proper documentation for system/application changes.
●Identify and escalate unjustified changes and security incidents following established escalation procedures.
●Monitoring incident activities (RACF) application on a mainframe operating system to ensure security risk.
●Monitoring applications IBM, Network Access (iSeries AS400-Infrastructure, etc.) on a Linux server platform to make sure standard operation documentation is completed appropriately. Evaluate data security procedures and identify areas of risk.
●Monitor compliance with cyber security policy, as appropriate, and review the results of such monitoring. Performed research on IT system data against accidental or unauthorized modification.
●Maintain log review metrics for monthly reporting. Track and document log 100% review status daily tracking sheet.
●Fulfill audit 110% request by providing supporting evidence. Created process and procedures manuals for IAM and SME reconciliation.
BDP International Logistics -Nov 2012- Apr 2014 Philadelphia, PA
Account Receivable Coordinator II
●Cash application process working in AX a Smart Term accounting system.
●Monthly consolidated balance reports and analysis of Brokerage accounts.
●Maintained financial filing and scanning system into DMS log. Write off bank fees or interest on accounts timely and accurate.
●Deposited and posted wire payments daily, and prepared batch invoices for processing time and accuracy.
●Reviewed all invoices for appropriate accounts for payments and distributed signed checks as required.
●Posted incoming wires ACH/SWIFT EFT payments through Well Fargo Bank. Merged and audited accounting reports for daily balance.
●Set up aging reports for non-billed accounts for collectors.
● Audit monthly reports and ensure that financial information has been recorded accurately
Peco Exelon - Mar-2009-Dec 2011 Philadelphia PA
Business Analyst/Outreach Liheap Consultant
●Viewed accounts for meter readings, completed, and estimated billing issues, and maintained general ledger accounts.
●Effectively managed multiple residential, and commercial customer accounts for payment agreement terms, collection, credit, and transferring the balance on billed statements.
●Exceeded established monthly quality goals by 130% for new service accounts
●Received deposits to accurately post payments for processing to customer’s accounts.
●Analyze accounts to resolve bad debt on past due balances including researching. Handle Government Liheap financial forecasting monthly basis and quarterly.
The Sirrus Group- Nov 2007- Mar-2009 Orland PA
Clerical Support/AF Follow-up
●Created timely and accurate data entry reports regarding medical billing financial information onto a spreadsheet.
●Researched and resolved underpayments and denials. Consistently exceeded established monthly collection and productivity goals by 145%.
●Provided adequate and reliable support for field representatives by resolving insurance issues.
EDUCATION
High School-1999 South Philadelphia High
Community College of Philadelphia -2008 Took course towards an AA degree.
Tech School- 2011 Logan Consultants at Jefferson Hospital Philadelphia Central Sterilization Processing- RCST-Registered ISCAMM.
SKILLS
I had to research and resolve accounts receivable discrepancies, review and analyze data, monitor account details, and process miscellaneous payments. Performing day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts receivable data. Create invoices for expected payments. Post and process incoming payments on a timely basis and in compliance with financial policies and procedures. Process credit memos for approved adjustments such as late fees.
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