Anfernee Stewart

Professional

Las Vegas, NV 702-***-**** ad13yc@r.postjobfree.com

OBJECTIVE

To pursue a career that is rewarding and challenging. Being able to learn and grow with a company.

EDUCATION — EXPERIENCE

SUNY Buffalo State

Business Administration -

Associates

May 2023 - Current

Help Desk Technician • InTouchCX

Weekly and Monthly meetings to review reports of ticket resolution

Handle escalations that require software and hardware review.

Coordinate with teams to resolve ticket issues.

Diagnosed and provided support on computer system issues.

HelpDesk support, troubleshooting and resolving desktop issues.

August 2021 –May 2023

Account Manager • Amway

Developed Positive relationships with clients.

Reviewed financial statements.

Generated reports for upper management.

Identified and understood client needs

Developed customized solutions and communication regularly to build customer loyalty.

October 2018 – June 2020 (Las Vegas, NV)

Help Desk Technician • Sitel Group

Diagnosed and provided support on computer system issues.

Provided assistance to faculty with use of software and hardware.

Coordinated with teams to resolve ticket issues.

Responded to escalated tickets that required a Tier II level support.

Resolved Tickets in Jira that were escalated.

January 2017 – January 2018 (Jamaica, NY)

Entry Level Business Analyst • WIS International

Identified business requirements, gaps and opportunities in business processes.

Analyzed the tech requirements to meet budget objectives

Lead Ongoing reviews of business processes and

developing optimization strategies.

Created and Managed user stories in Jira to prioritize project requirements and track progress.

June 2015 – September 2016 (Jamaica, NY)

Sales Director • Danice Stores Inc

Designed and Implemented strategic plans to reach sales target.

Ran Quarterly Sales Reports

Lead team meetings monthly that allowed my team to maintain their reputation for hitting the company’s financial sales goal quarterly.

Developed and promoted weekly, monthly and quarterly sales objectives.

KEY SKILLS — COMMUNICATION

Attention to detail.

Communication

Good Customer Service

Computer Knowledge

Problem Solving

Team Mentoring

Self-Starter

Fast Learner

Jira knowledge

I am a driven self-starter and fast learner who has excelled in every position that has been held with a company. Within 6 months of being a help desk agent at Sitel Group my manager saw that my knowledge in providing solutions and running reports was advanced and offered me the open Help Desk Tech Lead position.. These responsibilities included running reports and follow up of escalated tickets that were sent to management.

REFERENCES

[Available upon request.]

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