Anthony Ndirangu Wambugu .

P.O. Box *****- *****,

Nairobi, Kenya.

Email: ad13yb@r.postjobfree.com

Tel: 073*-******/ 072*-******

Objective:

I seek a position that allows me to utilize my strengths. These include ideation and creativity, organization skills, sales, management and administration. In turn I plan to use these opportunities to contribute to the growth of great companies or organizations as well as grow to a position of heading functions in Human Resource Management, Sales, Credit, Organizational learning and general management (CEO, Managing Director).

Academic work:

1)Student finalist & Leader: MBA: Strategic Management; Management University of Africa; (Sponsored by Kenya Institute of Management)

2)Bachelor of Commerce (Hons) - Business Administration and Management, : Catholic University of Eastern Africa – Nairobi, Kenya

Professional Experience:

1)Immediate Previous Role:

IN-DEPTH Research Services Kenya (IRES)

General Manager; Jan 2016 to 15th December 2016

-Strategy formulation, implementation, monitoring and evaluation, financial management and human resource management for IRES.

2) Chief Executive Officer; Jan 2013 to December 2015

Kenya Network Information Centre (KENIC): Communications Commission of Kenya Headquarters, Waiyaki Way, Nairobi.

Key duties:

-Strategy formulation and Implementation

-Formulation of Objectives for Line Managers

-Secretary to Board Committees

-Liaison to the Board of Directors

-Appraisal of Line Managers

-Budget implementation

-Relationship Management of Top and Key Stakeholders

-Representative to the Ministry of Information and Communication

-Preparation of Financial reports for the Board

-Preparation and execution of AGMs

Achievements:

-Revenue generation from negative $ 16,400 to positive $ 500,000 in one year

-Representative of the Kenyan Delegation to Addis Ababa for the 2013 ICANN Africa Internet Consultative program – February 2013

-Kenya Representative to the Africa Registry Operators Course in Khartoum Sudan – November 2012

3)Associate Consultant and Trainer Jan 2012 to Dec 2012; Anderson Human Capital Ltd – 5th floor Liberty House Mombasa road

Key duties:

-Reviewing their various training materials and modifying them to fit specific training needs

-Developing courses

-Facilitating the company’s training programs

4)Founder and Managing Director of Tonichi Global Ltd 2009: - An SME consultancy company with services in the following areas;

-Capacity building

-Branding

-Bank loan proposals

-Preparation of Business Plans

-Diversification

-Mergers and acquisitions

-Cash-flow management

5)Branch Manager – Consolidated Bank – Mombasa Branch. – Jan 2006 to December 2008.

This role involved:

Day to day running of the branch

Custodian of branch sales and operations targets

Staffing: rotation, leave, performance, training and development

Budget and Strategy formulation to execution

CBK Quarterly prudential reporting and Bank’s monthly board reports.

Public relations and marketing duties for Mombasa region as well as business development for Coast Region.

Recovery for Branch Bad Debt book – focal point for lawyers, investigators, debt collectors and auctioneers.

Relationship management and customer service.

Achievements attained in this role;

-Most improved branch 2007

-Highest profits recorded in a period of six (6) months

-Formulated the best sales strategy in the bank which was adopted by the rest

-Offered my training expertise for which effectiveness was 95%

6)Relationship Manager, July 2005 – 2006: Standard Chartered Bank; Kenya

This role involved the management of top end clients in three (3) branches of Standard Chartered

Bank.

Areas covered in this position:

- Liabilities growth, asset growth, loyalty and investment growth offshore.

- Management of a customer base of 1600 with a total capital base of Ksh.600million.

- Product management for target markets.

7) Manager, Service Excellence, February 2004- July 2005: Standard Chartered Bank; Kenya

This role focused on inculcating a service culture at Standard Chartered Bank country wide reporting directly to the Chief Executive Officer.

Achievements attained in this role;

-Best implementation program for the Outserve initiative in Africa.

-Contracted to train the rest of the African countries on its implementation November 2004

In Detail, Areas covered were:

- Market research, to identify the needs of the customer and to create programs and projects that ensured high loyalty scores and in turn higher profits for the bank.

- Process redesign/engineering, Identification of bottle-necks in customer service processes and consequent re-design to deliver quick efficient services and make Standard Chartered Bank a market leader in these areas.

- Complaints management, in this role I set up teams and processes to immediately deal with the capture and resolution of complaints and retain customers and increase profitability for the bank.

- Retention Management, a role that centered on building of customer loyalty based on the strengths of the bank.

- Service Metrics entailed setting up of service measures that were driven by market research to ensure that the services were within or exceeded set turn around times.

- Creating a Service Culture, this role’s primary focus was on management of change for the entire organization. It involved design of programs to instill the importance of a service culture among all staff members and board members.

- Budget Formulation – As per department’s needs, which as well entailed monitoring and setting up of effecting cost reduction processes.

- Training/people management – I was involved in country-wide training in various customer service programs, product development and change management programs.

8) February 2003- February 2004: Standard Chartered Bank Wealth Relations Officer – Excel banking unit under Consumer Banking Division

-Best customer relations officer in portfolio growth 2003 up by 35mio from a budget of 10mio

9) September 2000- February 2003 Standard Chartered Bank Kenya: Personal Financial Consultant

-Top sales and service provider the year 2002 with a certificate issued

-Involved in the branding initiative for the whole bank including the launch of a new vision, mission statement and values for the bank.

-Voted one of the best contributors’ to the initiative and became one of the participants of the group’s leadership program in July 2002, Shanghai China

-Invited by the MD of Pakistan to roll out the banks’ values the same year November 2002

January 1999- September 2000: Standard Chartered Bank Kenya: Graduate clerk & Bank Teller

Career Development Programmes Attended:

1) Branch Managers – Kenya Institute of Bankers course – September 2007

2) Africa Service Conference on Change Management- November 2004

Regional Program- Harare, Zimbabwe

Trainer and facilitator: change management - Standard Chartered Bank.

3) Standard Chartered Bank’s Leadership Team Meeting- 2002

International Meeting- Shanghai, China

Team member: Standard Chartered Bank, Kenya.

4) Standard Chartered Bank – Karachi, Pakistan & Grindlays Bank of Pakistan – 2002

Team member: Amalgamation Project.

5) Standard Chartered Bank - Kenya – Sales and Service programs – 1999 - 2006

6) Train the Trainer program (Professional Trainers Association of Kenya) February 2010 – Nyali beach hotel Mombasa

Interests:

I am addicted to reading, traveling, mountaineering, watching movies and a good laugh. I love being around people and make friends easily given my amiable personality.

Community Contributions & Achievements:

Steering committee member for 3 years in the Standard Chartered Bank Kenya’s International Marathon, proceeds of which were donated to:

oKikuyu eye unit

oThika School for the Blind

oSight restoration projects by Sight savers International on cataract removal & trachoma

Volunteer at various children’s homes catering for HIV orphans specifically Nyumbani Children’s Home – Karen, Nairobi.

Founder member and alumni of AIESEC Local Chapter at Catholic University of Eastern Africa.

Member – PTAK (Professional Trainers Association of Kenya)

Languages:

English and Swahili (very fluent both written and spoken).

Computer Skills:

Certificate in computer programming – Institute of Commercial Management - UK

Practical use of the following applications for over 15 years:

- Microsoft word, Microsoft Projects, Microsoft Power Point & Microsoft Excel.

References:

Ken Karani

Chief Executive Officer

In-depth Research Services Ltd

Rhapta rd, Nairobi, Kenya.

00101.

Tel: 071*-******

Kris Senanu

Managing Director – IT Services/ Vice-Chairman, Board of Directors KENIC

P.O. Box 43588 - 00100

Nairobi – Kenya

Tel: (+254 20) 360 02 04

Cell: 072*-***-***/ 073*-***-***

Email: ad13yb@r.postjobfree.com

Mr. Geoff Githinji

Chief Operating Officer

CBA Bank Kenya Ltd

P.O. Box 30437 – 00100 GPO, Nairobi.

Tel: +254-**-*******, cell: 0711 – 056444, 0732 - 156444

Mara and Ragati roads, upper hill

Nairobi, Kenya

ad13yb@r.postjobfree.com

Cell: 0722 - 511582

Contact this candidate