Jennifer Montgomery

ad13xn@r.postjobfree.com 815-***-****

Work Experience

Driver

Uber Technologies – US (48 States)

**** ** *******

Greet riders with respect and a smile both over the phone and in person

Assist riders with wheelchairs, walkers, entering and exiting vehicle, etc

Engage in polite, helpful conversation with customers

Maintain clean vehicle at all times

Follow all rules of the road and driving laws at all times

Customer Service Agent

Club Monaco - Colorado Springs, CO

2023

Followed One Call Resolution (OCR)

Educated customers on self service options (Account Maintenance, FAQs, Returns Portal, etc)

Assisted customers in making returns and placing new orders on customers' behalf

Advised customers about store locations, hours of operations, & policies and procedures

30 CPH 100% Adherence

Teams Excel Gladly GUI Salesforce Outlook Narvar Returns Portal

Customer Care Representative and Debt Collector

Firstsource Advantage LLC - Colorado Springs, CO

2022 to 2023

Utilized Avaya for both inbound calls (customer service) and outbound calls (collections)

Assisted customers with payoffs, deferred payments, loan mods, late payment waivers, etc

40 CPH 70% Conversion 100% Adherence

Teams Excel CLASS GUI Avaya Outlook Windows Citrix

91F Small Arms and Artillery Repairer

United States Army - United States Armed Forces America

2011 to 2014

Performed routine maintenance on weapons for multiple units

Ordered parts for repairs and spare parts

Prepped weapons shop for and performed field maintenance and repairs

Education

High School Diploma

Thomas Jefferson High School

Skills

•Customer service

•Typing

•Telecommunication

•Windows

•Microsoft Access

•Continuous improvement

•Citrix

•Salesforce

•Computer Networking

References

Chris Waddoups

719-***-****

Tia Mailander

719-***-****

Amanda Martinez

719-***-****

Frank Alkire

719-***-****