Customer Service Substitute Teacher
Resume:
Tabytha Gibson
Plant City, FL *****
**************@*****.***
My goal is to get an opportunity where I can make the best of my potential and contribute to the organization’s growth and support my family. I am seeking a position in a company where I can launch my career and build a valuable skill set.
Authorized to work in the US for any employer
Work Experience
Substitute Teacher K-12
Kelly Educational Services - Florida
May 2023 to Present
1. Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
2. Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
3. Adapt teaching methods to fit the needs of each individual student 4. Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria
5. Provide in-class and at-home assignments based on the available lesson plan 6. For long-term substitutes: develop lesson plans and assignments consistent with the regular teacher’s past lesson plans
7. Grade student work
Student Nutrition Assistant
School District of Hillsborough County - Brandon, FL October 2021 to May 2023
1. Answer staff and student inquiries promptly and courteously 2. Prepare and serve breakfast and lunch on a daily basis 3. Clean tables, floors, and other parts of dining area 4. Maintain daily activity logs and timesheets
5. Provide assistance to cafeteria and other school staff as needed Customer Service Expert
Front End Buy Buy Baby - Brandon, FL
January 2021 to September 2021
1. Engaged customers in a courteous, helpful, and respectful manner; promptly and politely responded to customer inquiries and customer requests for support 2. Escorted customers to appropriate merchandise
3. Explained basic features of merchandise to customers 4. Resolved customer issues and escalated issues as necessary to ensure customer satisfaction 5. Organized and straightened merchandise areas on the sales floor 6. Processed customer transactions through the register as required 7. Executed activities related to store initiatives to offer customers additional products and services (e.g., special sale items, credit card applications)
8. Assisted customers in creating registries as needed 9. Executed price changes and sign changes as needed 10. Performed additional, sometimes specialized duties as required by business needs, including but not limited to stocking, freight processing, fulfillment, price changes, cart retrieval, and cashiering Stay at Home Parent
August 2020 to January 2021
Veterinary Assistant
All About Animals, Inc. - Seffner, FL
June 2020 to August 2020
1. Provided assistance to our Veterinary Technicians and Veterinarians 2. Greeted patients and owners as they arrive and showing them to an examining room 3. Took pets' weight and other vital signs upon arrival 4. Provided patient restraint during procedures and examinations 5. Fed, bathed, and cared for patients staying overnight in our facility 6. Performed blood and lab work
7. Provided assistance during radiology procedures 8. Cleaned and maintained the surgical room
9. Prepared instruments and medications as directed 10. Disposed of biohazards and deceased patients according to regulations 11. Calmed and soothed anxious patients
12. Adhered to the hospital's health and safety regulations 13. Scheduled appointments efficiently
14. Documented procedures and maintained patient health records 15. Answered inbound calls
Education
High school diploma
Brandon High School - Brandon, FL
August 2016 to May 2020
Skills
• Problem solving
• Ability to work in stressful environments
• Customer service
• Data entry
• Verbal and written communication
• Professionalism
• Ability to work in fast-paced environments
• Conflict resolution
• Organization
• Technology and basic computer skills
• Bilingual
• Flexibility
• Front Desk
• Laboratory Experience
• Vital Signs
• Venipuncture
• Animal Care
• Medical Imaging
• Freight Experience
• Microsoft Outlook
• Triage
• Medication Administration
• Veterinary Assistant
• Clerical Experience
• Patient Care
• Phlebotomy
• Experience Administering Injections
• Meal Preparation
• Veterinary Technician Experience
• Medical Terminology
• Caregiving
• Kennel Experience
• Food Preparation
• Insurance Verification
• Medical Office Experience
• Cash handling (6 years)
Languages
• American Sign Language - Fluent
Certifications and Licenses
Food Handler Certification
National Caregiver Certification
January 2021 to Present
• The Fundamentals of a Home Care Caregiver
• The Fundamentals of a Senior Living Caregiver
• Patient Rights, HIPAA, & Confidentiality
• Activities of Daily Living (ADLs)
• Infections
• Nutrition & Food Safety
• Fall Prevention & Safety
• Preventing Elder Abuse
• Memory Loss: Dementia, Stroke, & Seizures
• Client-Centered & Family Oriented End-of-Life Care
• Your Caregiver Career
Coronavirus Training
January 2021 to Present
• What is a Pandemic?
• What is a Coronavirus?
• What is COVID-19?
• Symptoms of COVID-19
• Emergency Symptoms of COVID-19
• How COVID-19 Spreads
• Ways to Reduce the Spread of COVID-19
• Handwashing Best Practices
• Personal Protective Equipment (PPE)
BLS Certification
January 2023 to Present
Hospitality Management - Health and Safety in Food Service April 2022 to Present
Driver's License
September 2017 to November 2025
Assessments
Technical support — Proficient
October 2021
Performing software, hardware, and network operations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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