FRONT OFFICE MANAGER WITH

WITH * YEARS OF EXPERIENCE.

Vikram Kumar

ad13w9@r.postjobfree.com

+91-861*******

SUMMARY

* Dynamic & result oriented Hotel Management 09 years of experience in Luxury Hotels with quantifiable achievements in the hospitalitytrade.

*Key Competencies and Skills includes.

*Customer and Employee engagement, Management Operations, Teamwork, Leadership.

*Uphold and enforce company policies and

Implement new processes.

*Strategic thinking processes to set departmental plans of action for achieving them. CAREER OBJECTIVE

To establish a successful career where I wish continue learning a swell a simplementing skills and Knowledge to fulfilling Organization goals and personal. SKILLS

Teamwork

Integrity

Adaptablity

Work Ethic

Time Management

EXPERIENCE

From: Dec-2012 Peerless Inn, Kolkata

Industrail Training 17 weeks Industrial Training in all four major departments. Sep-2014 - Nov-2015 The Lalit Great Eastern, Kolkata Front Office Associate 1. Greeting guests upon arrival and making them feel welcomed. 2. Administering check-ins and check-outs.

3. Providing front desk services to guests.

Assigning rooms and taking care of administrative duties. 4. Delivering mail and messages.

Processing guest payments.

5. Coordinating with bell service and staff management. Dec-2015 - Dec-2017 Lemon Tree Hotel, Manesar, Haryana Front Office Executive cum

Duty Manager

1. Ensures Outstanding customer care at all times. 2. Maintains a friendly, professional, cheerful and courteous demeanor at all times.

3.Accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.

7. Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adheres to company credit limit policies.

10. Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc. Jan-2018 - Jul-2018 Hotel Polo Tower, Allahabad, Uttar Pradesh Assistant Front Office

Manager

1. Supervises overall activities in the department. 2. Supervises and delegates duties to supervisors and prepares work schedule for them.

3. Develops weekly host’ schedules, monitors team attendance and put up the leave calendar.

4. Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).

5. Keeps knowledge/information of any change in hotel policy and procedure and enforce them.

6. Ensures good communication and cooperation between front office department and other departments.

Performs all duties applicable to the night shift ensuring the all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements. 7. Controls expenses of front office department.

8. Maintains a personalized service standard of the reception by constant training and motivation of the team members. 9. Conducts daily briefings

Blocks special room. Requests and personally checks them prior to the arrival of guests.

10. Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.

11. Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a margin for flexibility.

Aug-2018 - Jan-2023 Reliance Greens operated by Sodexo Food Solutions India Pvt. Ltd. Assistant Front Office

Manager

1. Supervise all services offered in the Front Office Departments and ensure they are carried out with the utmost efficiency and courtesy.

2. Ensure quality guest service is provided including attending to guest enquires, requests and complaints, prepare and meet VIP guests and ensuring all associates demonstrate professional attitudes and behaviors at all times.

3. Recorded the details of events in Duty Manager Log Book and to take necessary actions Monitoring Front Office Staff to ensure guests receive warm attention and personal recognition. 4. Ensure that all colleagues are constantly updated on accurate hotel information (e.g. Promotions, Events).

5.Assist the Front Office Manager with the financial aspects including revenue target, ADR, REV PAR, OTA management etc. 6. Support preparing efficient work and vacation schedule for Sense of Arrival Staff, taking into consideration project occupancy and forecasts and any large group movements.

7. Prepare detailed induction programs for new staff. 8. To manage, keep alive and follow up on the Colleagues Engagement Survey.

9. Drive loyalty membership enrollment.

Jan-2023 - Till Today Aveda Suites, Unit of Aamby Valley City Lonavala, Manage by IBFW Hospitality.

Front Office Manager 1. Trains, cross –trains, and retrains all front office personnel. 2. Participates in the selection of front office personnel. 3. Supervises workload during shifts.

4. Maintains working relationships and communicates with all departments.

5. Maintains master key control.

6. Resolves guest problems quickly, efficiently, and courteously. 7. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. 8. Works within the allocated budget for the front office. 9. Upholds the hotel's commitment to hospitality.

10. Monitor high balance guest and take appropriate action. EDUCATION

Degree/Course Institute/College University/Board Year of Passing Hospitality & Hotel

Administration.

Institute of Hotel

Management Catering

Technology & Applied

Nutrition, Guwahati,

Assam

NCHMCT 2014

Higher Secondary Khalsa High School,

Bhawanipur, Kolkata West Bengal 2010

Secondary SBN High School, Abul

Hasanpur Bihar Board 2008

STRENGTHS

Multitasking, Teamwork, Leadership skills

AREAS OF INTERESTS

Front Office, Reservation

HOBBIES

Cooking, Listening News, Traveling New Places

PERSONAL DETAILS

Address Abul Hasanpur

Vaishali, Bihar, 844123

Passport detail M1196890

Date of Birth 12/02/1992

Gender Male

Nationality Indian

Marital Status Married

Languages Known English, Hindi, Bengali

REFERENCES

Manish Bhandari

General Managee Sodexo Food Solutions India Pvt. Ltd. 932-***-**** ad13w9@r.postjobfree.com

Sarfaraz Alam Khan

General Manager IBFW Hospitality

982******* ad13w9@r.postjobfree.com

DECLARATION

I here by declare that the information furnished above is given withfull sincerity and honesty.I bear the responsibility for the correctness for all mentioned above information. Vikram Kumar

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