Jacklene Brown

**** ******* **

Waldorf, MD *****

301-***-****

ad13w1@r.postjobfree.com

Professional Summary

Proficient in MS Office - including Word, Excel, PowerPoint and Outlook.

Comfortable with maintaining a presence on professional online networking sites.

Experience as a corporate & operations recruiter.

Build and maintain candidate pipelines for both short and long term hiring needs.

Experience with Applicant Tracking Systems (iCIMS).

Experience with HRIS systems (PeopleSoft).

Responsible for maintaining business continuity

Active United States Coast Guard spouse

PenFed Credit Union 9/2021-9/2023

7940 Jones Branch Dr. Average 40 hours/week

McLean, VA 22102

Recruiter

Maintain multiple requisitions simultaneously in an applicant tracking system (ATS) for a variety of positions from line staff to middle management (Operations & Corporate). Including PenFed Foundation and PenFed Realty.

Conduct intake meetings with managers.

Screen resumes to identify minimally qualified applicants.

Conduct phone screens and select qualified candidates to proceed with additional interviews with hiring managers.

Coordinate candidate interviews with hiring managers and oversee all interview logistics, including conference room reservation and preparation, day-of scheduling, and maintaining an overall positive candidate experience.

Negotiate compensation, extend offers, and initiate the hiring and onboarding process for new employees.

Assist on project teams related to talent acquisition initiatives.

Maintain an active pipeline of quality candidates in support of current and future business needs.

Participate in offsite related recruiting activities which may include attending career fairs, campus career fairs, networking events, online job fairs, military recruitment events, and training seminars.

Serve as the liaison between candidates, hiring managers, and human resources staff.

Execute recruiting strategies and best practices in order to deliver top-quality talent and meet hiring plans in a timely and consistent manner.

Provide accurate and thorough documentation on candidates in our applicant tracking system.

Maintain accurate records of individual recruitment metrics through activity trackers.

Ensure the documentation and maintenance of accurate and concise records and reports concerning all phases of the recruitment process, including EEO statistics.

PenFed Credit Union 03/2019-9/2021

2930 Eisenhower Ave. Average 40 hours/week

Alexandria, VA 22314

Senior Delinquency Control Specialist

Worked directly with members to resolve matters regarding their past due financial products.

Assisted with daily operation of a collection team within Delinquency Control, ensuring Default Servicing Specialists’ compliance with PenFed policies and procedures and all applicable government regulations.

Performed in the capacity of an experienced collector for the most complex collection activities, providing assistance and guidance to subordinates.

Assisted in the monthly identification of loans to be charged off.

Worked past due member accounts.

Collected and analyzed data on accounts. Submitted accounts for repossession and foreclosure within authority; coordinates repossession with appropriate Repossession Specialist(s).

Acted as liaison between PenFed and vendors (Delta and Sentry).

NASA Federal Credit Union 02/2018-03/2019

500 Prince Georges Blvd. Average 40 hours worked/week

Upper Marlboro, MD 20774

Collector

Worked directly with members to resolve matters regarding their past due financial products.

Possessed a thorough knowledge of the Credit Union collection practices, creditor rights and applicable bankruptcy laws.

Maintained the negative share category by contacting members to negotiate repayment on defaulted share accounts.

Posted transfers and checks to pay negative shares.

Prepared, mailed, and emailed correspondence to members.

Performed skip tracing including pulling credit reports, using specialized software on members with negative account balances. Update the computer system with current information on members.

Assisted members in any corrections required on their accounts.

Recommended adverse action for negative shares (blocked or suspended lines of credit).

Balanced collection department (branch) totals.

Maintained the returned check queue.

Prepared and distributed daily Delinquency Report.

Acted as liaison with third party collection agencies to include transfer of information, posting of payments and updating accounts.

Maintained an average of 40 outbound telephone collection calls per day and maintain a maximum average of 5% or less abandoned call rate per day.

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