CURRICULUM VITAE OF

MPENDULO MEMELA

PERSONAL DETAILS

Full name Mpendulo

Surname Memela

Identity number 910-***-**** 08 7

Gender Male

Marital status Single

Residential address 479 Thoko Ave

Mofolo North

Meadowlands

Gauteng

1852

Contact Number 078-***-****

Alternative number 060-***-****

Email ad13tb@r.postjobfree.com

Health status Good

Home language Zulu

Other Languages Zulu English Sotho Xhosa

Speak Good Good Good Good

Read Good Good Fair Fair

Write Good Good Fair Fair

EDUCATION QUALIFICATION

High School attended Mncube High School

Highest Grade Passed Grade 12

Year 2010

Subjects English, Zulu, Consumer studies, History,

Mathematical literacy, Travel and tourism, Life

orientation

FURTHER EDUCATION AND TRAINING

Institution Bytes People Solutions, Midrand

Qualification Learnership: National Certificate: Contact Centre

NQF Level 3

Duration One year

Period 1/09/2014 to 28/08/2015

Exit Level Outcomes * Process incoming and outgoing telephone calls

Communicate with customers in the contact centre

Manage inbound and/or outbound in the contact centre

Demonstrate an understanding of contact centre

Collect and record information queries and requests from customers

Process data using information technology

Handle a range of customer complains in the contact centre

Apply knowledge of self and team in order to develop a plan to enhance team performance

Use time management techniques to manage time in a financial services environment

Identify causes of stress and techniques to manage it in the workplace

Institution HDI Higher Investigator

Qualification Security Guard

Grades E, D and C

Year 2015

WORK EXPERIENCE

Company Stuttafords International Brands

Position Sales consultant

Duties * Client assistance with regards to product

Knowledge

How to use the product and benefit of the product

Booking appointments with customers for consultants

Company Uvuyo Primary School

Position Sports and Culture trainer

Company Vodacom Directory Enquiries

Position Call Centre Agent

Company Vodacom Prepaid

Position Call Centre Agent

REFERENCES

Name Aletta Phago

Position Facilitator/Assessor

Company Bytes People Solutions

Contact Number 011-***-****

Name Amanda Mhlabathi

Position Line Manager

Company Stuttafords International Brand

Contact Number 081-***-****

Name Bonakele

Position Supervisor

Company Uvuyo Primary School

Contact Number 079-***-****

Name Siviwe Nxolo

Position Team Leader

Company Bytes Vodacom Directory

Contact Number 076-***-****

Name Mthunzi Makungu

Position Team Leader

Company Bytes Vodacom

Contact Number 081-***-****

Contact this candidate