Monitored the activities of tellers to ensure compliance with

bank rules and regulations

Processed standard teller transactions for customers, which included servicing the clients account, cashing checks, balancing cash drawers, and correcting discrepancies.

Maintained upgraded knowledge of the available bank services and product offer

Engaged youth, families and communities in strategies that support positive youth development

Address the unique educational, psychological and health needs of youth

Provide CPR and First Aid as needed

Division of Youth Services, Boston, MA

Direct Care Counselor 2010-2016

PLS Financial Services, Dorchester, MA

Branch Supervisor 2017-2018

Quickly promoted to Supervisor

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment

Demonstrated leadership, and provided assistance to management by conducting sales training classes for new employees

Balanced store monies and reconciled office paperwork Responsible for arranging and coordinating merchandise for set up and staging on the floor

Identified and investigated inventory discrepancies Ensured resolution of customer complaints

Virgin Mega Store, Boston, MA

Store Processor/Customer Service Rep. 2002- 2006

Expressions Clothing, Boston, MA

Sales Associate/Assistant Manager 2008-2009

SUMMARY OF

QUALIFICATIONS

An outgoing, focused customer

service professional who has a proven

history of gathering and analyzing

information and then using the

results of that analysis to make

effective decisions and find innovative

solutions to problems. Proven ability

to work collaboratively with diverse

groups and establish ongoing

relationships. Capable of quickly

understanding how databases and

internal processes are used in order to

provide efficient client/customer

support. Ability to operate within

multiple teams and projects while

maintaining a commitment to

integrity and confidentiality.

CORE COMPETENCIES

Relationship Building

Leadership and Team Management

Client Interaction and Outreach

Customer Service

Process Management

Accounting Fundamentals

Knowledge of retail banking

products and services

Regulatory Compliance

1801 Emily LN, Belton MO, 64012

857-***-****

ad13rv@r.postjobfree.com

EDUCATION

Mount Ida College

Member of Sigma Tau Omega

Fraternity Incorporated

Associate in Arts in

Communications, 1993

Das S. Dreher

PROFESSIONAL EXPERIENCE

Kansas City Ultimate Security, Kansas City, MO

Registered Security Officer 2020-present

Ensure safety of clients’ properties by monitoring and surveilling the area on day and night shift patrols

Regularly defuse tense interactions and never used a weapon Provide company managers with regular safety reports Observe all safety and confidentiality protocols required by clients

Certified in CPR

ARC Alternative Resource Center, Kansas City, MO

Youth Specialist 2022 - Present

Serves as a youth supervisor responsible for the personal safety, personal conduct, care and therapy of the youth.

Supervises youth in residential/day treatment facilities in the performance of work activities and during recreational activities Assists in maintenance of youth records.

Interacts critically and constructively with staff members to develop and implement successful treatment techniques.

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