Customer Service Financial Services
Resume:
Monitored the activities of tellers to ensure compliance with
bank rules and regulations
Processed standard teller transactions for customers, which included servicing the clients account, cashing checks, balancing cash drawers, and correcting discrepancies.
Maintained upgraded knowledge of the available bank services and product offer
Engaged youth, families and communities in strategies that support positive youth development
Address the unique educational, psychological and health needs of youth
Provide CPR and First Aid as needed
Division of Youth Services, Boston, MA
Direct Care Counselor 2010-2016
PLS Financial Services, Dorchester, MA
Branch Supervisor 2017-2018
Quickly promoted to Supervisor
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
Demonstrated leadership, and provided assistance to management by conducting sales training classes for new employees
Balanced store monies and reconciled office paperwork Responsible for arranging and coordinating merchandise for set up and staging on the floor
Identified and investigated inventory discrepancies Ensured resolution of customer complaints
Virgin Mega Store, Boston, MA
Store Processor/Customer Service Rep. 2002- 2006
Expressions Clothing, Boston, MA
Sales Associate/Assistant Manager 2008-2009
SUMMARY OF
QUALIFICATIONS
An outgoing, focused customer
service professional who has a proven
history of gathering and analyzing
information and then using the
results of that analysis to make
effective decisions and find innovative
solutions to problems. Proven ability
to work collaboratively with diverse
groups and establish ongoing
relationships. Capable of quickly
understanding how databases and
internal processes are used in order to
provide efficient client/customer
support. Ability to operate within
multiple teams and projects while
maintaining a commitment to
integrity and confidentiality.
CORE COMPETENCIES
Relationship Building
Leadership and Team Management
Client Interaction and Outreach
Customer Service
Process Management
Accounting Fundamentals
Knowledge of retail banking
products and services
Regulatory Compliance
1801 Emily LN, Belton MO, 64012
***************@*****.***
EDUCATION
Mount Ida College
Member of Sigma Tau Omega
Fraternity Incorporated
Associate in Arts in
Communications, 1993
Das S. Dreher
PROFESSIONAL EXPERIENCE
Kansas City Ultimate Security, Kansas City, MO
Registered Security Officer 2020-present
Ensure safety of clients’ properties by monitoring and surveilling the area on day and night shift patrols
Regularly defuse tense interactions and never used a weapon Provide company managers with regular safety reports Observe all safety and confidentiality protocols required by clients
Certified in CPR
ARC Alternative Resource Center, Kansas City, MO
Youth Specialist 2022 - Present
Serves as a youth supervisor responsible for the personal safety, personal conduct, care and therapy of the youth.
Supervises youth in residential/day treatment facilities in the performance of work activities and during recreational activities Assists in maintenance of youth records.
Interacts critically and constructively with staff members to develop and implement successful treatment techniques.
Contact this candidate