Customer Service Care
Resume:
ISELDA HENDERSON
Mobile: 832-***-****
Email: ********************@*****.***
OBJECTIVE
Fast learner looking to obtain a position in an environment to utilize my talents and acquired skills. Hard-worker of a variety of experience with exceptional track record of dependability and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.
EXPERIENCE
11/2022 - Current
TTEC at Home for CHANEL
Houston, TX
CHANEL Customer Care Agent
● Answer incoming communications from customer (chat, phone, and email)
● Conduct research to provide answers for customers to resolve their issues
● Recommendations of products or services close a sale may be required
● Use of multiple applications and programs designated for the job role
● Recognize and solve problems of mid-to-high level customer service issues
● Make use of fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment
● Support customers of an iconic global luxury retail brand
● Handle heavy outgoing communication (chat, email and phone) with the US Boutiques on behalf of the customer
● Ability to detect a history of abuse of the brand
● Professionally handle incoming communication from celebrities or celebrities’ reps 11/2020 - 09/2022
CSAT Solutions
Houston, TX
Whole Unit Repair
● Disassembles machines to examine parts, for wear or defects, using hand or power tools and measuring devices
● Conducts diagnosis of problems according to customer complaint
● Advises customer call center concerning equipment operation, maintenance, or requests approval for advanced repair
● Repairs laptop or desktop units according to requirements, using hand or power tools and measuring devices
● Reassembles machines after making repairs or replacing parts
● Cleans, or adjusts mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair
● Installs and configures new equipment, including operating software or peripheral equipment as required
● Maintains repair parts inventories and places order for any additional parts needed for repairs
● Reinstalls software programs or adjust settings on existing software to fix machine malfunctions
● Worked on AIO’s, gaming laptops, laptops, tablets, for both consumer and commercial accounts 6/2019 - current
Texas Snowbirds Daiquiri and Grill
La Porte, TX
Bartender Lead
● Greet customers and present bar specials make recommendations and answer all related inquiries
● Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes peel, slice and pit fruit for garnishing drinks.
● Attempt to limit problems related to customers' excessive drinking by following established procedures
● Balance the cash register at the start and close of each shift monitor inventory restock bar inventory create event and promo flyers and videos for the bar.
● Used POS system to process cash and credit card payments.
● Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
● Supported servers by preparing specialty drinks for patrons in all areas of establishment.
● Design flyers for events at the bar for social media posting 3/2018 - 5/2019
Exclusive Bar & Lounge
Houston, TX
Bartender / Barback / Waitress
● Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes peel, slice and pit fruit for garnishing drinks.
● Attempt to limit problems related to customers' excessive drinking by following established procedures
● Process transactions using the POS system prepare checks for customers process customer payments
● Balance the cash register at the start and close of each shift
● Monitor inventory restock bar inventory
● Hire and fire employees sometimes have to act as manager or DJ
● Create event and promo flyers and videos for the bar. 11/2017 – 2/2018
Daddy O's Sports Bar/Fuzion Bar & Lounge
Pasadena, TX
Bartender / Barback / Waitress
● Greet customers and present bar specials make recommendations and answer all related inquiries
● Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes peel, slice and pit fruit for garnishing drinks.
● Attempt to limit problems related to customers' excessive drinking by following established procedures
● Process transactions using the POS system prepare checks for customers process customer payments 5/2016 – 8/2017
Islamorada Fish Co.
Pearland, TX
Bartender / Server / Hostess
● Greet customers and present beverage menus make recommendations and answer all related inquiries
● Take orders from serving staff or directly from customers record drink orders accurately into register system
● Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes peel, slice and pit fruit for garnishing drinks.
● Mix and garnish cocktails according to standard specs serve snacks to customers seated at the bar
● Upsell drink and snack items to customers respond promptly to requests from customers in a polite and professional fashion
● Attempt to limit problems related to customers' excessive drinking by following established procedures
● Process transactions using the POS system prepare checks for customers process customer payments
● Arrange glasses and bottles into attractive and functional displays ensure clean glasses, bar equipment and working areas
● Comply with all health, safety and hygiene standards and policies
● Balance the cash register at the start and close of each shift
● Monitor inventory & restock bar inventory.
11/2015 – 12/2015
Toys R Us
Pasadena, TX
Overnight Stocker
● Stock new and existing mdse, Replenish overstock, Unload receiving dock, Assist customers. 8/2007 – 8/2012
O’Reilly Auto Parts DC
Houston, TX
DC Loss Prevention Supervisor
● Hire, train, direct and security guards and/or metal detector attendants
● Perform semi-annual DC operational audits to ensure compliance with company policies and procedures at the HoustonDC & the DallasDC & LubbockDC
● Perform informal and unannounced walk-throughs to ensure compliance with security and loss prevention policies and procedures
● Provide training in the areas of loss prevention during regularly scheduled departmental meetings.
● Coordinate training for all new employees in the areas of LP and security programs
● Conduct thorough investigations and interview potential suspects any time theft is suspected
● Supervisor random auditing of city and route truck deliveries
● Perform random, unannounced "ride-alongs" with both city route and overnight delivery drivers;
● Maintenance and supervision of all electronic security systems including metal detectors and CCTV
● Perform random audits to verify number and contents of on and off site storage trailers
● Perform test counts on a regular basis to determine accuracy of indicated quantity on hand and of recent nightly cycle counts
● Investigate large quantity on hand changes Continually evaluate threat of loss to company assets from both internal and external sources and make recommendations for improvement
● Follow up on leads concerning the security of the DC, loss prevention & safety of the employees.
● Confront, approach, apprehend & escort out (if necessary) those who are not in compliance with security and loss prevention policies and procedures
2/2006 – 8/2007
O’Reilly Auto Parts DC
Houston, TX
Corporate Assistant II
● Assess the target per hour for order fillers through research After extensive research a target change is determined by the Ops Mgr with consideration to my research
● Conduct a "mock" version of the semi-annual DC audit as performed by our Loss Prevention supervisor
● Conduct "mock" DC audits once a month to prepare our DC for the actual DC audit
● Conduct weekly safety inspections on my assigned portion of the DC focusing on cleanliness and safety violations
● Heavy data entry and research - key in orders, research missing orders, help customers find the correct item to order, find substitute items when needed using specialized computer program designated for O'Reilly Auto Parts protocol only.
● Heavy incoming and outgoing calling and providing excellent customer service to our 261 stores. 7/2004 – 10/2005 O’Reilly Auto Parts DC Houston, TX Corporate Assistant II
● Maintain stock lifts & stock adjustments generated in the Returns Dept.
● Prepare the product for shipment to its vendor(s)
● Correspond with vendor representatives& freight line dispatch operators to ensure the best delivery available and to preserve merchandise quality
● Basic office work in a fast paced department
● Run queries and reports and later incorporate them in excel documents for later research and/or to keep on file. EDUCATION
1999–2003 University of Oklahoma Norman, OK
Major: Sociology (emphasis on Criminology)
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