PAGAN SILVEIRA

P.O. Box ***** • Reno Nevada ***** • Cell: 907-***-**** ad13qb@r.postjobfree.com • US Citizen

Dear Hiring Manager;

As a result driven professional Customer Service Rep (CSR) with a proven record of success, I respectfully submit my résumé of experience for your review for any current opening you may have, Reno NV.

I believe that I am a strong candidate for any position due to my previous position as a CSR with 12 years of experience. Throughout my CSR experiences I have had the opportunity to work in many different aspects of Retail and Medical, as you will see in my attached résumé. I possess many of the attributes you are looking for as new member with your company.

My effectiveness throughout my career is in part a result of strong communication and active listening skills, situation analysis, partnership development, and business strategy skills. I also possess strong administrative, organizational efficiency skills, and problem solving combined with decisive leadership.

To summarize my qualifications as the foundation for superior performance, I possess the following:

•Team Management: An experienced and effective leader with the ability to communicate at all levels of an organization, appropriately allocate resources and delegate responsibilities to maximize productivity and increase morale.

•Innovation: Demonstrated ability to both create and implement new processes and procedures that maximize operational efficiency and increase productivity.

•Customer Service: Exceptional skill to recognize both the internal and external customer and the need to constantly exceed their expectations.

•Business Acumen: A high energy decision maker and problem solver with a strong work ethic and successful record of minimizing costs, maximizing profitability and increasing performance.

•Professional Management: Proven ability to work independently or as part of a management team with an extensive history of taking on leadership roles as a member of a team in multiple tasks.

Thank you in advance for your time and consideration for this position and I would welcome the opportunity for a personal meeting to further explore how I may contribute my talents in successfully carrying out the duties of the Customer Service functions.

Respectfully yours,

Pagan Silveira

PAGAN SILVEIRA

P.O. Box 12511• Reno Nevada 89510 • Cell: 907-***-****

ad13qb@r.postjobfree.com • US Citizen

Customer Service Rep with 12 years of experience in various retail and medical establishments.

A decisive leader who is assertive, and persistent with a proven record of translating company goals into actionable opportunities while meeting customer performance specifications.

Areas of Expertise

Customer Service / Leader • Quality Control • Communication • Risk Assessment / Management

Cash Handling • Varying Point of Sales Systems • Available 24/7

Education Highlights

Star of the North High School 2006

SUMMARY OF QUALIFICATIONS

•Skilled in operations, inspections, security issues and emergency situations according to protocol.

•Excellent problem-solving skills to implement quick and proper resolutions and mediate conflict.

•Effective ability to lead, manage, coach, and motivate staff creating an inspired, productive team.

•Professional demeanor, friendly with a positive attitude; works well in high pressure environments.

•Exceptional organizational and time management skills to plan and work efficiently.

•Professional appearance and conduct, motivated and reliable with honesty and integrity.

•Highly adept at handling multiple projects concurrently with a team or independently.

•Proven record of high-quality standards; customer service, schedules, deadlines and quality of work.

•Flexible and adaptable always ready to meet new challenges and changing circumstances.

•Outstanding oral and written communications skills at all levels of an organization and the public.

Computer Skills: Windows, Microsoft Word, Excel, Outlook, Point of Sales and quick to learn new programs.

EXPERIENCE

LIDS, Reno NV 02/2023 to present

ASSISTANT MANAGER

Opening of store, responsible for maintaining loss prevention policies. Utilizing the lease line to generate business and build rapport with customers. Keeping store numbers and percentages up meeting daily goal. Receiving, stocking, and inventory. Selling club access cards. Til count and bank deposits, and drop.

WALGREENS, Reno NV 07/2021 to 12/2022

DESIGNATTED HITTER (PHARMACY) Main objective has been running all covid testing through the drive thru. The logistics, profiles, typing, insurance, billing, solving issues, claims, and paying them out. Selling scripts, typing, insurance and personal data input, filling scripts, and customer service.

JACKSIONS FOOD STORES (EXTRAMILE), Reno NV 10/2019 to 07/2020

CASHIER CSR Customer service, stocking, inventory, selling, handling money, til count, cash drop, monthly reports, information on new products, answering the phone, and solving problems.

ARROHEALTH, Reno NV 08/2017 to 10/2017

CHART RETRIEVAL SPECIALIST/CSR (temporary) Medical data entry, chart retrieval for audits; following HIPPA regulations while making phone calls to medical offices. Set up logistics of medical chart pick-ups and or receiving.

BAMDOGS, Reno NV 08/2016 to 11/2016

CSR, CASHIER, INSPECTOR Provided an elevated customer service experience to generate a loyal clientele. Answered questions with an up-to-date knowledge of sales and store promotions. Handled cash fast and efficiently while maintaining professionalism. Assisted in maintaining sanitary conditions in preparation service areas. Cleaned and inspected galley equipment, kitchen appliances and work areas.

WALGREENS, El Paso TX & Las Vegas NV 02/2011 to 05/2013

PHARMACY TECH Conducted routine inspections of medication storage areas, regularly stocked shelves and check for expired mediations. Performed technical processes required in order to dispense medication to patients. Assisted pharmacy staff with drug inventory, purchasing and receiving. Effectively resolved insurance rejections and other billing issued that arise. Properly filled and dispensed an average of 50 prescriptions per day. Greeted customers in a timely manner and provided excellent customer service while handling cash quickly and efficiently.

TACO BELL, Fairbanks AK 08/2010 to 12/2010

GRILL ATTENDANT Assembled food orders while maintaining proper portion control. Operated the drive through window and sales register quickly and efficiently, maintaining a perfect till. Showed great proficiency by preparing all food orders with in the 2-3 minute time frame. Greeted customers in a timely manner and provided excellent customer service.

DENNYS, Fairbanks AK 06/2010 to 08/2010

HOSTESS Greeted customers, answered phones and seated guests. Processed to-go orders, sold gift cards and ran the register.

LIDS Fairbanks AK 02/2010 to 06/2010

THIRD KEY Opened and closed store daily, responsible for maintaining loss prevention policies. Utilized the lease line to generate business and build rapport with customers. Explained features and benefits of products to customers for up-sell and add on sales. Provided courteous and professional service while answering questions about products in person and on the phone.

ARCTIC BAR Fairbanks AK 09/2009 to 10/2009

COCKTAIL WAITRESS Served adult beverages in a busy establishment while handling cash and following the guidelines of TAMS to regulate people and their alcohol consumption. Cleared and cleaned tables while interacting with customers.

BARNES N NOBLE Fairbanks AK 11/2007 to 12/2007

BARISTA (seasonal temp) Multi-tasked and prioritized orders for the coffee bar. Interacted with customers as they placed and picked up their orders.

OLD NAVY Fairbanks AK 06/2006 to 12/2006

CSR/FITTING ROOM ATTENDANT Interacted with customers while attending to fitting rooms while maintaining loss prevention standards. Promoted add-on sales and new credit card applications.

BLOCKBUSTER Fairbanks AK 12/2005 to 06/2006

CSR/CASHIER Aided customers with their video selections, increased add-on sales to achieve store metrics and sales goals. In/out checked videos, maintained stocked shelving with add-on products. Readied store for closing and opening operations.

PROFESSIONAL REFERENCE

LUKE BURKE – PRESIDENT AT VICTORY WOODWORKS – 775-***-****

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