Customer Service Representative
Resume:
Jeannie Dmitruk
Kansas City, MO *****
*************@*****.***
Work Experience
Personal Shopper
Instacart - Kansas City, MO
July 2018 to Present
Grocery shop for customers via app and then deliver goods to them. Home Health Aide
State of Missouri - Kansas City, MO
April 2011 to Present
Take care of patients needs. Remind them to take showers, clean room and assist with weekly medication setup. Assist as needed to grocery store, doctor appointments and other recreational visits. Help call bills in monthly.
Hospital Operator
St Luke's Hospital - Kansas City, MO
May 2000 to March 2001
Answer all calls into hospital switchboard and connect calls to doctor offices, different departments within the hospital. Connect calls to various patients rooms. Assist in emergency codes and called and located appropriate staff members when patients needed to have emergency surgery or tests done. Other duties as assigned by supervisor as needed.
Clerical Support
Brennco Travel - Overland Park, KS
May 1996 to September 1999
I was the clerical support for as many as 10 agents at any given time. I also trained to be a cruise consultant as well. Made & confirmed travel plans associated with the clients cruises. Put together travel booklets as needed and was the backup pbs operator. Many more duties as needed basis. Patient Appointment Rep
Kaiser Permanente - Overland Park, KS
August 1995 to September 1997
Took calls via call center to make doctor appointments, send messages to physician's. Routed triage calls to nurse hotline.
Took TTY calls as they came in and made doctor appts thru tty machine. Other duties as assigned by supervisor.
Education
Associate degree in Medical Billing & Coding
Pinnacle Career Institute-South Kansas City
Associate's degree in Accounting
Penn valley - Kansas City, MO
Skills
• Computer efficent (10+ years)
• Call Center Management (10+ years)
• Shipping And Receiving (5 years)
• Customer Service (10+ years)
• Sales Experience (10+ years)
• Accounts Payable (5 years)
• Accounts Receivable (5 years)
• Accounting (10+ years)
• Tax Experience (10+ years)
• Collection Management (10+ years)
• Social Media Marketing (3 years)
• Social Work (10+ years)
• Affiliate Marketing (3 years)
• Personal Assistant Experience (10+ years)
• Delivery Driver Experience (5 years)
• Clerical Experience (10+ years)
• Medical Coding (2 years)
• Search Engine Optimization (SEO) (1 year)
• Digital Marketing (2 years)
• Email Marketing (4 years)
• Analytics (1 year)
• E-Commerce (2 years)
• Blogging (Less than 1 year)
• WordPress (1 year)
• Content Management (2 years)
• Medical scheduling (5 years)
• Windows (10+ years)
• Branding (Less than 1 year)
• Google Analytics (Less than 1 year)
• Web Development (3 years)
• Adobe Creative Suite (Less than 1 year)
• Content Creation (2 years)
• Salesforce (8 years)
• Driving (10+ years)
• Computer Networking
• Marketing Automation
• Adobe InDesign
• Events Management
• Content Development
• Social Media Management
• Hospitality
• User Interface (UI)
• Web Design
• Photography
• PPC Campaign Management
• 10 key typing
• Computer skills
• Typing
• Microsoft Office
• Administrative experience
• Leadership
• Communication skills
• Computer literacy
• Data entry
• Computer hardware
• Databases
• Phone etiquette
• Mobile devices
• Accounting (5 years)
• Payroll (3 years)
• Tax accounting (6 years)
• Tax experience (10+ years)
Certifications and Licenses
Drivers License
Assessments
Scheduling — Proficient
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Will provide references upon request.
Contact this candidate