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Customer Service Representative

Location:
Kansas City, MO
Posted:
December 20, 2023

Contact this candidate

Resume:

Jeannie Dmitruk

Kansas City, MO *****

ad13q5@r.postjobfree.com

+1-816-***-****

Work Experience

Personal Shopper

Instacart - Kansas City, MO

July 2018 to Present

Grocery shop for customers via app and then deliver goods to them. Home Health Aide

State of Missouri - Kansas City, MO

April 2011 to Present

Take care of patients needs. Remind them to take showers, clean room and assist with weekly medication setup. Assist as needed to grocery store, doctor appointments and other recreational visits. Help call bills in monthly.

Hospital Operator

St Luke's Hospital - Kansas City, MO

May 2000 to March 2001

Answer all calls into hospital switchboard and connect calls to doctor offices, different departments within the hospital. Connect calls to various patients rooms. Assist in emergency codes and called and located appropriate staff members when patients needed to have emergency surgery or tests done. Other duties as assigned by supervisor as needed.

Clerical Support

Brennco Travel - Overland Park, KS

May 1996 to September 1999

I was the clerical support for as many as 10 agents at any given time. I also trained to be a cruise consultant as well. Made & confirmed travel plans associated with the clients cruises. Put together travel booklets as needed and was the backup pbs operator. Many more duties as needed basis. Patient Appointment Rep

Kaiser Permanente - Overland Park, KS

August 1995 to September 1997

Took calls via call center to make doctor appointments, send messages to physician's. Routed triage calls to nurse hotline.

Took TTY calls as they came in and made doctor appts thru tty machine. Other duties as assigned by supervisor.

Education

Associate degree in Medical Billing & Coding

Pinnacle Career Institute-South Kansas City

Associate's degree in Accounting

Penn valley - Kansas City, MO

Skills

• Computer efficent (10+ years)

• Call Center Management (10+ years)

• Shipping And Receiving (5 years)

• Customer Service (10+ years)

• Sales Experience (10+ years)

• Accounts Payable (5 years)

• Accounts Receivable (5 years)

• Accounting (10+ years)

• Tax Experience (10+ years)

• Collection Management (10+ years)

• Social Media Marketing (3 years)

• Social Work (10+ years)

• Affiliate Marketing (3 years)

• Personal Assistant Experience (10+ years)

• Delivery Driver Experience (5 years)

• Clerical Experience (10+ years)

• Medical Coding (2 years)

• Search Engine Optimization (SEO) (1 year)

• Digital Marketing (2 years)

• Email Marketing (4 years)

• Analytics (1 year)

• E-Commerce (2 years)

• Blogging (Less than 1 year)

• WordPress (1 year)

• Content Management (2 years)

• Medical scheduling (5 years)

• Windows (10+ years)

• Branding (Less than 1 year)

• Google Analytics (Less than 1 year)

• Web Development (3 years)

• Adobe Creative Suite (Less than 1 year)

• Content Creation (2 years)

• Salesforce (8 years)

• Driving (10+ years)

• Computer Networking

• Marketing Automation

• Adobe InDesign

• Events Management

• Content Development

• Social Media Management

• Hospitality

• User Interface (UI)

• Web Design

• Photography

• PPC Campaign Management

• 10 key typing

• Computer skills

• Typing

• Microsoft Office

• Administrative experience

• Leadership

• Communication skills

• Computer literacy

• Data entry

• Computer hardware

• Databases

• Phone etiquette

• Mobile devices

• Accounting (5 years)

• Payroll (3 years)

• Tax accounting (6 years)

• Tax experience (10+ years)

Certifications and Licenses

Drivers License

Assessments

Scheduling — Proficient

January 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Will provide references upon request.



Contact this candidate