KAORI

HOKAMA

ad13q2@r.postjobfree.com

323-***-****

La Habra, CA 90631

Friendly Receptionist with background in medical office settings. Knowledgeable about insurance, medical records, customer service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. PROFESSIONAL SUMMARY

Private Practice Rotation - Student Doctor

Anaheim, CA • 09/2022 - Current

Ace Chiropractic Clinic - Front Office Receptionist Glendale, CA • 01/2018 - 09/2021

Health Atlast - Sherman Oaks - Front Office Receptionist Sherman Oaks, CA • 05/2017 - 01/2018

WORK HISTORY

Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.

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Interviewed, examined, diagnosed and treated patients suffering from acute and chronic conditions.

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Provided patient education regarding conditions, case management, referrals, insurance and billing procedures.

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Managed scheduling and correspondence of patients and other health care professionals in a high volume environment.

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Interacted with customers by phone, email, or in-person to provide information and answer questions.

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Provided clerical support to company employees by copying, faxing, and filing documents as well as maintaining patient EMR/EHR records.

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Verified insurance benefits and relayed billing information to incoming patients.

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• Managed patient scheduling and office flow.

Communicated with legal offices in the handling of personal injury patients' cases.

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• Aided in transfer from paper to electronic medical records.

• Managed patient schedule for 4 doctors and 4 massage therapists. Verified insurance benefits for incoming patients as well as disputed unpaid insurance claims made in error.

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• Prepared medical reports.

• Scribed for the Doctor of Osteopathy.

Aided in examination and treatment preparation for all staff while providing friendly and empathetic bedside manor.

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SKILLS

• Customer Service

• Time Management

• Schedule Management

• Multi-tasking

• Telephone Skills

• Project Coordination

• Correspondence Management

Verbal and Written

Communication

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• HIPAA Compliance

• EHR/EMR management

Southern California University of

Health Sciences

12/2023

Doctorate of Chiropractic :

Chiropractic

California State University

Northridge

Northridge • 05/2020

Bachelor of Science: Kinesiology -

Exercise Science

EDUCATION

Spanish

Native or Bilingual

LANGUAGES

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