Front Office Customer Service
Resume:
KAORI
HOKAMA
***************@*****.***
La Habra, CA 90631
Friendly Receptionist with background in medical office settings. Knowledgeable about insurance, medical records, customer service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. PROFESSIONAL SUMMARY
Private Practice Rotation - Student Doctor
Anaheim, CA • 09/2022 - Current
Ace Chiropractic Clinic - Front Office Receptionist Glendale, CA • 01/2018 - 09/2021
Health Atlast - Sherman Oaks - Front Office Receptionist Sherman Oaks, CA • 05/2017 - 01/2018
WORK HISTORY
Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
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Interviewed, examined, diagnosed and treated patients suffering from acute and chronic conditions.
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Provided patient education regarding conditions, case management, referrals, insurance and billing procedures.
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Managed scheduling and correspondence of patients and other health care professionals in a high volume environment.
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Interacted with customers by phone, email, or in-person to provide information and answer questions.
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Provided clerical support to company employees by copying, faxing, and filing documents as well as maintaining patient EMR/EHR records.
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Verified insurance benefits and relayed billing information to incoming patients.
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• Managed patient scheduling and office flow.
Communicated with legal offices in the handling of personal injury patients' cases.
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• Aided in transfer from paper to electronic medical records.
• Managed patient schedule for 4 doctors and 4 massage therapists. Verified insurance benefits for incoming patients as well as disputed unpaid insurance claims made in error.
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• Prepared medical reports.
• Scribed for the Doctor of Osteopathy.
Aided in examination and treatment preparation for all staff while providing friendly and empathetic bedside manor.
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SKILLS
• Customer Service
• Time Management
• Schedule Management
• Multi-tasking
• Telephone Skills
• Project Coordination
• Correspondence Management
Verbal and Written
Communication
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• HIPAA Compliance
• EHR/EMR management
Southern California University of
Health Sciences
12/2023
Doctorate of Chiropractic :
Chiropractic
California State University
Northridge
Northridge • 05/2020
Bachelor of Science: Kinesiology -
Exercise Science
EDUCATION
Spanish
Native or Bilingual
LANGUAGES
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