Customer Service Operations Manager
Resume:
Jason Terrill
Lowell, AR
*****************@***********.***
Professional Management with extensive knowledge in the sales and merchandising fields, expenses, Technician, Team leading
Offering 10 years in Customer Service and Management focused on meeting and exceeding goals, Enthusiastic, Outgoing proficient at building positive relationships Authorized to work in the US for any employer
Work Experience
Team Leader
AGI SureTrack - Kansas City, KS
August 2020 to May 2023
Traveled 21 consecutive days. all over country to install and deliver agi Suretrack monitoring equipment on grain silos/bins did weekly expense reports job JSAs, worked day/night to meet deadlines, inventory control on trucks. worked on top of grain silos and repelled 2/3 a day to verify cell connections to tower Rope access certified
Service Coordinator
Arrowhead - Rogers, AR
April 2016 to June 2018
Arrowhead Boat Sales 2 Years
Completing all service Requests correctly and in a timely manner, running forklifts and Company Vehicles, Warranty Work and all other Aspects of the service field 15 plus years operating boats Delivery of customers boats
Yamaha Certified
Regional Operations Manager
New Balance - Rogers, AR
October 2007 to June 2014
Manager 7 Years
New Balance Jubar llc Rogers, AR
Sales, Receiving, Purchasing, Inventory, Meeting Sales goals, Training Team Members, Maintaining Corporate Guidelines, Customer Service, Community Events, Payroll, Display/interior layouts, Maintaining Accounts, communication with suppliers, Hiring, Operated a cash register for cash, check and credit card transactions with 100% accuracy Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays Trained [17]new sales associates each quarter.
Handled all customer relations issues in a gracious manner and in accordance with company policies. Educated customers about the brand to incite excitement about the company's mission and values.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Supervised and directed all merchandise and shipment processing. Strategically scheduled team members to maintain optimal staffing levels at all times. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. Manager
Sugar loaf bistro/pub - Morehead City, NC
March 2004 to April 2007
Manager
Sugar loaf Bistro and pub 3 Years
Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching?counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Schedule. Prepared and followed through on all required punch lists. Oversaw the daily process, while enhancing communication between Staff
Education
Associate
UNC Wilmington - Wilmington, NC
Skills
• NATURAL (10+ years)
• POINT OF SALE (7 years)
• POS (10+ years)
• POS SYSTEMS (10+ years)
• PROBLEM SOLVER (10+ years)
• Front Desk
• Customer Service (7 years)
• Travel planning (4 years)
• Driving (10+ years)
• Purchasing
• Upselling
• Restaurant Experience
• Microsoft Outlook
• Merchandising
• Cash Handling
• Logistics
• Payroll
• Profit & Loss
• Loader operation (4 years)
• Reppeling rope access (4 years)
• Inventory control (10+ years)
• Expense management (9 years)
• Retail Sales
• Team Management
• Budgeting
• Retail Management
• Management
• Computer Literacy
• Sales Management
• Field Install
• Construction (5 years)
• Product management (6 years)
Certifications and Licenses
Vertical rope access
April 2020 to April 2025
Rope access of all areas
Additional Information
Relevant Skills
Upselling techniques
Skilled problem solver
Motivated team player
Natural leader
Customer-oriented
Consistently meets sales goals
Active listening skills
Retail sales
Computer literate
POS systems knowledge
Contact this candidate