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Customer Service Operations Manager

Location:
Lowell, AR, 72745
Posted:
December 20, 2023

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Resume:

Jason Terrill

Lowell, AR

ad13pp@r.postjobfree.com

+1-786-***-****

Professional Management with extensive knowledge in the sales and merchandising fields, expenses, Technician, Team leading

Offering 10 years in Customer Service and Management focused on meeting and exceeding goals, Enthusiastic, Outgoing proficient at building positive relationships Authorized to work in the US for any employer

Work Experience

Team Leader

AGI SureTrack - Kansas City, KS

August 2020 to May 2023

Traveled 21 consecutive days. all over country to install and deliver agi Suretrack monitoring equipment on grain silos/bins did weekly expense reports job JSAs, worked day/night to meet deadlines, inventory control on trucks. worked on top of grain silos and repelled 2/3 a day to verify cell connections to tower Rope access certified

Service Coordinator

Arrowhead - Rogers, AR

April 2016 to June 2018

Arrowhead Boat Sales 2 Years

Completing all service Requests correctly and in a timely manner, running forklifts and Company Vehicles, Warranty Work and all other Aspects of the service field 15 plus years operating boats Delivery of customers boats

Yamaha Certified

Regional Operations Manager

New Balance - Rogers, AR

October 2007 to June 2014

Manager 7 Years

New Balance Jubar llc Rogers, AR

Sales, Receiving, Purchasing, Inventory, Meeting Sales goals, Training Team Members, Maintaining Corporate Guidelines, Customer Service, Community Events, Payroll, Display/interior layouts, Maintaining Accounts, communication with suppliers, Hiring, Operated a cash register for cash, check and credit card transactions with 100% accuracy Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays Trained [17]new sales associates each quarter.

Handled all customer relations issues in a gracious manner and in accordance with company policies. Educated customers about the brand to incite excitement about the company's mission and values.

Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Supervised and directed all merchandise and shipment processing. Strategically scheduled team members to maintain optimal staffing levels at all times. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture. Manager

Sugar loaf bistro/pub - Morehead City, NC

March 2004 to April 2007

Manager

Sugar loaf Bistro and pub 3 Years

Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching?counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Schedule. Prepared and followed through on all required punch lists. Oversaw the daily process, while enhancing communication between Staff

Education

Associate

UNC Wilmington - Wilmington, NC

Skills

• NATURAL (10+ years)

• POINT OF SALE (7 years)

• POS (10+ years)

• POS SYSTEMS (10+ years)

• PROBLEM SOLVER (10+ years)

• Front Desk

• Customer Service (7 years)

• Travel planning (4 years)

• Driving (10+ years)

• Purchasing

• Upselling

• Restaurant Experience

• Microsoft Outlook

• Merchandising

• Cash Handling

• Logistics

• Payroll

• Profit & Loss

• Loader operation (4 years)

• Reppeling rope access (4 years)

• Inventory control (10+ years)

• Expense management (9 years)

• Retail Sales

• Team Management

• Budgeting

• Retail Management

• Management

• Computer Literacy

• Sales Management

• Field Install

• Construction (5 years)

• Product management (6 years)

Certifications and Licenses

Vertical rope access

April 2020 to April 2025

Rope access of all areas

Additional Information

Relevant Skills

Upselling techniques

Skilled problem solver

Motivated team player

Natural leader

Customer-oriented

Consistently meets sales goals

Active listening skills

Retail sales

Computer literate

POS systems knowledge



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