Gregg A Edwards

Client Relationship Manager/ Business Development Manager

KEY STRENGTHS

Sales & Revenue Generation

Account Management

Customer Relations Development

Recruiting

Workforce Development

Market Research and Analysis

Business Outreach Strategies

Promotion and Sales Tactics

Customer Service Tactics

New Business Development

Competitive Market Growth

Effective Presentation Skills

Performance Management

EDUCATION

Bachelor of Arts & Sciences

The Ohio State University

Columbus, Ohio

The Ray Miller Institute for Leadership and Change

Columbus, Ohio

ADDITIONAL SKILLS

Leadership, Negotiation, Vendor Relations, Customer Satisfaction, Communication, Interpersonal, Relationship Building.

PROFESSIONAL PROFILE

Client Relationship Manager, Information Concepts LLC

Columbus, Ohio 2010-Present

A proven strategic client service or account manager with in-depth knowledge of managing clients, services and project programs in a professional manner ensuring the services and client expectations are met. Additional responsibilities include developing and implementing programs services to various clients, implementing strategies that increases sales and improve profitability, guaranteeing customer satisfaction. An In-depth focused on increasing sales by conducting training sessions geared toward the introduction of new products and services, training employees, consultants and project managers the best way to promote such products and services. Responsible for the introduction of proposals to sales team for the improvement of products and operations. Builds relationships with clients and ensures the client adheres to all operation and performance procedures. Spends a good amount of time traveling to gain clients and maintain client service assignments and agreements. Additional skills includes: leadership, communication, interpersonal, customer and problem-solving skills

Independent Business Consultant

Columbus, OH 2008-Present

Freelance independent consultant highly involved in providing business development objective advice and expertise specialize skills to businesses with the aim of creating value, maximizing growth and improving business performance of clients. A very diverse background and management experience operating across a wide variety business lines solving complex resource issues for clients such as business strategies, marketing. Responsible for financial management controls, human resources, information technology, e-business operations and supply-chain management offering end-to-end solutions. Execute strategies focusing on the organizations structure, management and operations of organizations, identifying options, providing additional recommendations and resources for the implementation of solutions. Conduct analysis, spending time at the client's site, carrying out research, data collection, preparing business proposals/presentations. Oversee focus groups and facilitating workshops, building management and client relationships, managing projects and program leading those within the team, including analysts, identifying issues, forming hypotheses. Insure clients receive the assistance needed to implement the recommendations and solutions.

Part-Time Senior Retail Sales Consultant, K&G MensMart

Columbus, OH, May 1998-Present

Senior sales consultant with over 10+ years of building client relationships, delivering quality customer service. An expert stylist establishing successful images for the executive, professional and casual men. Expertise in analyzing body proportion, fit, color, and image projection. Expertise in analyzing fabric, fabric construction and fit. Expert wardrobe coordination, management understanding of wardrobe needs, fashion taste and working budgets. Ensure clients find exactly what works for them for any occasions. Help maximize their potential wardrobes by showing them how to create several different looks with just a few garments.

Regional Sales Manager, Intechra

Columbus, Ohio January 2008

Regional Sales Manager focused on developing an operation plan for establishing sales traction in the assigned region for company products. Conducted market analysis of the region to maximize the efficiency of the sales force. Implemented training programs and incentives that motivated sales force for success. Forecast goals for the sales force in the region ensuring accountability for their projected sales. Mentored sales teams advised and/or networked resources with senior sales and assisted in the closing of sales deals.

Independent Sales Consultant, TransTech

Columbus, OH, April 2007 – January 2008

Performed solution base selling for the processing of credit card transactions to local merchants. Focused on the development of building strong relationships with clients that resulted in account growth and retention. Interacted with clients making it easy to do business. Worked with company internal partners to promote superior customer service. Managed all client contacts, (RFP) based on specifications obtained from customers and continuously followed up on the status of clients needs. Maintained constant communication with sales internal organizations updating clients on any changes in the development of their quote.

Independent Sales Consultant, Hunters

& Lords Columbus, Ohio 2002-2006

Performed solution based selling to high net worth client

And base developed a start-up business incorporating market research, data mining, market segmentation and client recruitment and retention strategies. Marketed services including communications, enrollment technology, client consultation and other cost saving benefit services.

Developed and implemented strategies in key corporate accounts. Increase sales volume through effective territory management and sales execution, 42% in 2003 and grew customer base 50% in 2004.

Directed and implemented all facets of sales and marketing for new and existing business.

Analyzed information and market dynamics to ensure opportunity to meet/exceed all sales goals.

Built successful business with superior sales, referrals from satisfied clients and organizational skills.

Marketing / Sales Manager: Initial Staffing: Perform solution based selling of staffing needs solutions to B2B. Marketed services to Fortune 500 clients including, Insurance, Light Manufacturing, Call Centers, Logistical, and Government.

Contributed to Achieving Annual product Sales & Service of $2.4 Million Dollars

Successfully Captured Major Accounts From Competitors Through Innovative Sales Skills.

Developed Marketing Plans, Generated Proposals, Prepared Sales Contracts and Negotiated Contract Settlements.

Participated in Trade Shows and Recruitments Fairs.

Perform Territory Account & Client Management for Central Ohio Client Base.

Prepare Forecast Reports and Resolved Customer Complaints While Adhering To Company Policies.

Supervised Scheduling, Training and Productivity For Company Employees.

Retail Branch Bank Manager (US Bank): Responsible for providing customer service to incoming customers in a professional and friendly manner. Communicating with speaking to customers, using exploratory question to best understand their financial needs and then directing them to the necessary personal to help them meet their needs. In addition, existing & new client service management including sales & service responsibilities. Responsible for offering financial services and products to customers uncovering their needs and offer them the correct services and products. Knowledge of state and federal laws, working within the framework of these laws.

3 Times Pinnacle Award Winner for Outstanding Sales

Increased Core Deposit Base From 12 million to 18 million Within The First 3 years.

Developed, managed and directed a team of 5 direct reports and 3 Sales Professionals.

Created successful employee development plan.

Increased Sales 40% from Fiscal Year One

Responsible For The Global Market Launch Of A New Proto-Type Banking Center.

Outside Client Sales Representative: (Chase At Work): Outside sales opportunity to cultivate exiting and new client to market and ensure that all of the bank's resources and products are marketed and available for employees who sign up for the program. Make sure all products & services are working seamlessly to serve clients.

Outside Client Sales Representative (First Data Corporation): Responsible for providing payment processing solutions to small/large businesses, Adept at generating leads in business to business environment (B2B), as well as leveraging First Data partner collaborative relationships and various organizations or verticals to source sales opportunities

2 Times Ohio River Valley Rookie Sales Representative

Double Digit All Stars Regional Sales Awards

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