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Medical Laboratory Customer Service

Location:
North York, ON, Canada
Posted:
December 19, 2023

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Resume:

MAGDALENA LICTAO

****-* ************ **** ***** York Ontario M3J 1K6

Tel. 416-***-**** Email: ad13ov@r.postjobfree.com

Objective

Seek employment to utilized acquired skills and to fill a full time or a part time role of a Medical Laboratory Assistant.

Core Skills

12 years experience in medical laboratory science like department of urinalysis, biochemistry, hematology, serology and blood transfusion medicine

Full confident in performing neonates, pediatrics and geriatrics blood collection, vital signs and ECG test for adults

In depth knowledge of the proper collection, separation, disposal and storage of specimens collected

Skilled in blood collection for blood donors and separation of blood units or components, and in cross matching

Knowledgeable of the basic and safe use of laboratory equipments and reagents following the standard operations of a certain facility

Ability to evaluate quality control results and test results in relation to normal ranges

Excellent verbal and written communication English skills

Strong customer service skills ensuring client’s satisfaction

Highly motivated team player working smoothly with multicultural individuals, self-initiative, patient and working efficiently with minimal supervision

Able to observe and maintain at all times highest level of confidentiality concerning patient’s information and laboratory test results

Computer skills in Microsoft office (word and internet)

Education and Certificates

Social Service Worker-Gerontology, Seneca College King campus King City Ontario 2020-2022

CSMLS, Canadian Society for Medical Laboratory Science 2015

PSW Personal Support Worker Canada College of Business and Technology Toronto Ontario 2014

OSMT Certificate, Ontario Society of Medical Technologists, Toronto Ontario 2014

CPR and First Aid (level C) Certificate, Anderson College

Medical Laboratory Technician Diploma, Anderson College, Toronto Ontario 2013

Transportation of Dangerous Goods Certificate, Anderson College, Toronto Ontario 2013

Health and Social Care Management level 4, William Shakespeare College, London UK 2011

English Literacy level 2 Charring Cross Hospital Training Center, London UK 2011

Team Leading, Supervision, Record Keeping and Care Planning, London UK 2011

Phlebotomy Refresher Course Training, Royal London Hospital, London UK 2009 Health and Social Care Management level 3, William Shakespeare College, London UK 2008

Infection Control, Health and Safety, Bupa Middlesex Manor Nursing Centre, London UK 2008

American Medical Technologist membership 2005

Bachelor of Science in Medical Technology, Saint Louis University, Baguio City, Philippines 1992

Professional Experience

Medical laboratory Technician (Placement, Pine Valley Medical Clinic 2014

Prepared and sanitized laboratory for the day’s work, containers and vacutainers for patient’s samples also.

Carried out phlebotomy to patients and correctly labelled.

Performed laboratory tests, recorded and communicated.

Ensured implementation of waste disposal like sharps and biohazard samples into separate containers.

Checked inventories and order supplies.

Received patients entered them into the system.

Live in Caregiver, 539 Woodbridge Avenue, Vaughan Ontario 2012-2017

Provide client with help and assistance in maintaining their daily personal hygiene,

observing their dignity and privacy

Help in their mobility problems and other physical disabilities including incontinence

Health Care Assistant, Bupa Middlesex Manor Nursing Care Centre, London UK 2008-2011

Principally responsible to client’s personal care needs

Ensure all procedure performed meet the required standards

Ensure that complaints, incidents, accidents are noted accurately and reported to appropriate person.

Laboratory Technician, Amana General Hospital, Hour City Kingdom of Saudi Arabia 2002- 2005

Clinical Chemistry - routine blood chemistry tests (fasting and random, liver and lipid profiles)

-machine used: Vitros 250 by Johnson and Johnson

Immuno Chemistry - performed tests for hepatitis profile, HIV, thyroid panel and hormones

-machine used: Abbott Axsym

Hematology -performed complete blood count (CBC)

-machine used: Cell Dyne1600

-identified malarial smears, did reticulocyte count

-detected homeostasis abnormalities by manual procedures like Bleeding

Time, Platelet Count, Clot Retraction Time

-performed coagulation test like Prothrombin Time, Partial Pro Time

-machine used: Option 2+&4+by BioMerieux

Serology and Immunology

-performed ABO and Rh typing, Du variants

-antibody screening, identification and titer determination

-Cold agglutinin determination, C - reactive protein, Anti Streptolysin O,

VDRL, Rheumatoid Factor, IM mono spot test

Blood Banking -selection, screening of donors and collection of blood from screened ones

-separation of blood components (packed RBC, Platelet Rich Plasma, Fresh

Frozen Plasma)

-responsible in tracking blood bank refrigerator temperatures, daily reagent controls

-machine used: Refrigerated Centrifuge Machine

Clinical Microscopy and Parasitology

-performed routine urinalysis (physical, chemical and microscopic)

-analysis of seminal, synovial, cerebro spinal, pleural and peritoneal fluids

-identified intestinal parasites and did occult blood test

-machine used: Bayer Clinitek 50

Microbiology - performed culture of bacteria, fungi from (skin scrapings, body fluids)

-did gram staining, acid fast staining, KOH preparation

-isolated and identified bacteria from cultures, did susceptibility testing

-performed aerobic and anaerobic incubation

Medical Technologist (junior), Lutheran Hospital, Benguet Philippines May1993- October2002

Ensured to treat patients and colleagues with courteousness and respect

Prepared and tidied working place for the day (temperatures, reagents and daily controls)

Performed outpatient and inpatients phlebotomy

Performed routine laboratory procedures in accordance with the physician’s request

Performed bloodletting and cross matched with the patient’s blood

Prepared send out specimens observing proper handling and storage

REFERENCES PROVIDED UPON REQUEST



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