JESSICA DANIELLE BALLEW

Gainesville, GA ***** 404-***-**** ad13o9@r.postjobfree.com www.linkedin.com/in/jkortum/ Executive Assistant

PROJECT MANAGEMENT VIRTUAL ASSISTANCE OPERATIONS MANAGEMENT Self-motivated and dedicated professional with extensive experience in the financial field, with a focus mainly in claims processing and insurance. Excel at coordinating office management operations and special projects with high efficiency to enhance business productivity and achieve organizational goals. Instrumental in overseeing executive matters, such as managing travel arrangements, administering records, and monitoring diaries/calendars. Stellar record in providing logistical and administrative support to C-Suite executives by coordinating and prioritizing team and executive calendars. Adept at recording minutes and delivering actions to team for quarterly planning and leadership meetings. Remarkable expertise in scheduling meetings, preparing agendas, managing correspondences, creating reports, and following up on action items.

Leverage excellent organization and communication skills to interact with staff and team members for providing problem resolution while maintaining highest level of confidentiality.

Adaptable to ever-changing demands of working within fast-paced environment with track record of coordinating diverse-natured activities.

CORE COMPETENCIES

Administrative Assistance Global Travel Arrangements & Planning Personnel Management Client Relations Corporate Relations ADP Benefits Administration Strong Decision Making Vendor Management Highly Organized Dependable Goal Oriented Problem Solver Team Player Strong Prioritization & Multitasking Skills Payroll Implementation Documentation & Reporting Record-Keeping & Maintenance PROFESSIONAL EXPERIENCE

NetOne Talent, Inc. Remote 2022 to 2022

Operations Assistant

Serve as Operations Assistant in training to become Chief Operations Officer for a start-up. Maintain and oversee operations policies and procedures with an oversight over future company growth. Processing expense reports and payroll for a team of 50, maintaining state regulations nationwide. Register and maintain company state licensing for 40 states.

Developed multiple SOPs and followed up with other team members to ensure accurate processes for recruits, updated procedures, and consolidated information. Creating multiple templates for escalations and IT issues.

Registered new state licenses and maintaining current licensing for over 40 states.

Bi-weekly payroll and benefit management for a team of 50 as well as on-boarding and off-boarding. The MindGym (Contract) Remote 2021 to 2022

Executive Assistant to the President and Chief Science Officer Serve as Personal Executive Assistant to President and Chief Science Officer. Conduct independent conversations on President's behalf; prioritize and resolve conflicts. Use NetSuite for expense reporting, review, and approval. Record and transcribe minutes of meetings. Manage international and domestic travel arrangements for senior staff, such as booking flights, cars, and hotel/restaurant reservations. Oversee creation, composition, and distribution of internal surveys and reports. Craft, maintain, and deliver weekly reports and PowerPoint presentations. Collaborate with four more executive assistants.

Organized and implemented leadership summits across four time zones on national and international scale.

Developed multiple SOPs and followed up with other team members to ensure accurate processes for recruits, updated procedures, and consolidated information by 20% of innovation branch within three months with no prior processes in place by the last executive assistant.

De-escalated three teams within two weeks to ensure running of projects at same pace with no longer delay as compared to start of year, during restructuring of company by scheduling follow-up meetings and creating anonymous miro boards.

JESSICA DANIELLE BALLEW 404-***-**** ad13o9@r.postjobfree.com Page 2 of 2 The Hartford Group - Maxum Specialty Insurance Group (Acquired) Alpharetta, GA 2016 to 2021 Senior Analyst 2021

Claim Administrator 2019 to 2021

Provided benefit management services for large-scale accounts with over 30K employees. Streamlined end-to-end operations related to claim set-up, including entering and processing claim payment, coordinating claimant reporting and searches in ISO claimant search platform, and Indexing documents to claims system. Processed adjuster certified letters and manager requests. Used ICD-10-CM system for coding and reporting. Delivered bottom line/legal exchange support.

Updated customer regarding issue resolution and payment refund by associating with management and finance to reissue and send out payments not issued by system due to glitch.

Secured 10/10 rating from escalated customer turned into satisfied one by reviewing customer’s account and providing excellent services.

Achieved 90% success rate in bot processing within first year by liaising with IT developers to create bot in order to automate checks/balances process and writing system of process, alongside checking bounce backs and resolving issues in absence of automatic process for ensuring accurate ISO reporting. Senior Administrative Assistant 2016 to 2019

Acted as senior administrative assistant for office consisting of 54 employees, reporting directly to COO/VP of marketing. Coordinated executive-level management's erratic schedules. Assisted in managing travel arrangements and pre-planning for producer travel, paying close attention to smallest details. Communicated companywide announcements and supervised catering logistics and internal rooms. Controlled and monitored expense reports for senior management. Built and maintained warning systems for incoming requests, projects, and events with approaching deadlines. Administered event planning, including guest list management, venue reservations, and logistics. Granted approval of paid time off for direct reports of COO.

Led process of ensuring correction of checks and informing clients about mistake and emailed tracking numbers to each client, resulting in de-escalation of escalated clients due to bouncing of checks during acquisition process. Business Accounting Services Sandy Springs, GA 2015 to 2016 Payroll Processor / Administrative Assistant

Facilitated 22 payroll clients while managing deposits and withdrawals from federal and state accounts. Developed ability to manage and process multi-state businesses. Ensured compliance with tax laws across federal and state governments. Hancock Claims Consultants Alpharetta, GA 2014 to 2015 Claims Processor Agent

Served as point of contact for insurance adjusters and roofing technicians. Edited and filed relevant insurance claim reports. Organized claim files by using Xactimate. Directed team of six people, allocating and monitoring workflow. Examined and processed claims reports for more than 30 insurance companies. ADDITIONAL EXPERIENCE

Protocol Recovery Service Woodstock, GA

Administrative Assistant III

Taco Express Alpharetta, GA

Front of the House Manager

Burns & Wilcox, Ltd Alpharetta, GA

Support Receptionist

EDUCATIONAL BACKGROUND

Master of Science in Theology

CLST Global, Columbus, GA (Ongoing)

Bachelors of Fine Arts in Illustration

Art Institute of Atlanta, Atlanta, GA

TECHNICAL PROFICIENCIES

Aloha POS Cloud Drive Adobe Design Products Corel Painter X QuickBooks PeopleSoft ISO NetSuite Sage Microsoft Office Suite Creative Solutions Accounting Software (CSA) Xactimate ActOn Everbridge Concur Legal eXchange

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