Katrina Ray

Customer Support Specialist

Greenville, SC 29607

ad13n9@r.postjobfree.com

+1-864-***-****

The ideal clerical candidate with a broad vocabulary for excellent communication skills used both orally, for drafting documents and the like. Along with an extensive customer service and sales background, there is some education and experience in legal studies which is reflected in various drafts of memos, time management skills and professional behavior. Bringing a great work ethic and a positive attitude to the table ensures this candidate's positions for the long haul in most any clerical environment.

Authorized to work in the US for any employer

Work Experience

Lab Technician

Refresco - Greer, SC

November 2022 to Present

Run various tests on company products

Data entry

Ensure quality standards are met during testing

Server -Part Time

Cheddar's Scratch Kitchen - Greenville, SC

January 2020 to July 2022

Take orders

Serve food to patrons efficiently and with a smile Maintains clean stationary and sections

Ensure orders are processed and presented properly

• Handled 12-25 tables daily

• Greeted guests

Claims Specialist

Morley Companies, Inc. - Greenville, SC

March 2020 to June 2022

Educate members and providers on reasoning behind claim denials Reprocess claims

Initiate appeals, coverage determinations and grievances on behalf of members and providers Title Clerk

Find Great People - Greenville, SC

December 2019 to February 2020

Prepares and processes title documents to transfer ownership of property Verifies funds

Check documents

Performs general clerical tasks

Data entry

Collections Specialist

Alliance Group & Associates - Greenville, SC

February 2019 to March 2019

Acting as a third party collections agency during outgoing calls Educating clients on company policy & procedure

Attempting to collect debts in full or implement a payment schedule on each call Inside Sales Rep

Spectrum - Simpsonville, SC

June 2016 to May 2017

Educate customers on products, packages and services offered Apply top down selling on each call

Assume all sales

Make recommendations based on info gathered from customer throughout call Special Services Associat. (Retention)

Concentrix - Taylors, SC

January 2016 to June 2016

Upsell and recommend packages for exclusive Mercedes Benz drivers based on information gathered throughout inbound calls initiated by the customer to cancel services Retain customers' accounts by making customers aware of its value to them and how it would apply to their lives

Paralegal

W. Benjamin McClain Jr. Atty at Law, LLC - Greenville, SC April 2013 to May 2016

Mail and arrange for delivery of legal correspondence to clients, witnesses and court officials Organize and maintain law libraries, documents and case files Draft and type grammatically correct office memos

Maintain the master calendar for client appointments and court appearances Compose and revise legal documents

Coordinate and schedule meetings and telephone conferences Hospice Patient Coordinator

Allcare Medical - Greenville, SC

March 2015 to January 2016

Key orders for DME for hospice nurses

Ensure orders are processed accurately and in an efficient manner Contact service technicians to ensure prompt service/delivery Build rapport with patients' families and loved ones during times of bereavement Healthcare Insurance Advocate

Concentrix - Greenville, SC

October 2013 to March 2015

Provided accurate and appropriate information in response to customer inquiries Resolved product issues and shared benefits of new services Guaranteed a positive customer experience and resolved customer complaints Provided current and potential members with premium amounts for prescription drug coverage Explained annual and initial enrollment along with special election periods to members Adhered to strict privacy rules implemented by Medicare Senior Customer Service Specialist

Gannett Center of Excellence-Greenville - Greenville, SC February 2011 to March 2012

Maintained up-to-date knowledge of company policies regarding payments, refunds and credits Created new processes for increasing customer service satisfaction Earned "Top Seller" for four consecutive months in 2012 Developed highly empathetic client relationships and earned reputation for exceeding goals Cross-trained and provided back up for other customer service representatives when needed Office Assistant

Industrial Controls - Greenville, SC

August 2010 to January 2011

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

Maintained the front desk and reception area in a neat and organized fashion Disbursed incoming mail to correct recipients throughout the office Organized files, developed spreadsheets, faxed reports and scanned documents Customer Service/Billing Specialist

Teletech - Greenville, SC

September 2005 to September 2008

Collected customer feedback and made process changes to exceed customer satisfaction goals Made reasonable procedure exceptions to accommodate unusual customer requests Educated customers on company billing processes and procedures Processed payments by phone

Developed effective relationships with all call center departments through clear communication Built customer loyalty by placing follow-up calls to customers reporting complicated invoice or service issues

Education

Associates of Science in Legal Studies

Brown Mackie College-Greenville - Greenville, SC

2012

Skills

• Microsoft Word (10+ years)

• Microsoft Excel (5 years)

• Microsoft Word (10+ years)

• Microsoft Outlook (7 years)

• Microsoft Powerpoint (5 years)

• Microsoft Windows (10+ years)

• Google Chrome (5 years)

• Google Docs (5 years)

• Filing (10+ years)

• Legal Research (5 years)

• Google (10+ years)

• Legal Terminology (10+ years)

• Documentation (10+ years)

• Scheduling (10+ years)

• Negotiation

• Customer Service

• Typing

• Receptionist

• Administrative Assistant (6 years)

• Outlook

• Basic Math (10+ years)

• Billing

• Data Entry (10+ years)

• MS Office (9 years)

• Word (10+ years)

• Sales Experience (6 years)

• Excel (6 years)

• Microsoft Office (9 years)

• Sales (9 years)

• Quickbooks (1 year)

• Computer Literacy

• Office Experience

• Administrative Experience

• English

• accounting

• 10 Key Calculator

• Time Management

• Legal Drafting

• Office Management

• Hospice Care

• Inside Sales

• Title Processing

• Medical Office Experience

• Upselling

• Clerical Experience

• Medical Records

• Accounts Receivable

• Proofreading

• Medical Billing

• Personal Assistant Experience

• ICD-10

• Computer hardware

• Databases

• Serving

• CPT Coding

• ICD-9

• Food service

• Live chat

• iOS

• Mac OS

• Analysis skills

• Dispatching

• Insurance Verification

• Phone Etiquette

• Android

• Medical Coding

• Hospitality

• Communication skills

• Smartsheet

Groups

National Technical Honors Society

March 2011 to Present

Contact this candidate