Call Center Customer Service
Resume:
Lyntekia T. Bothuell
**** **** ****** *.*. Apt.**
Wyoming, Michigan 49509
*********@*****.***
OBJECTIVE
Seeking A Office/Clerical (Medical Office, Call Center) position where my skills and experience can be used toward career growth, advancement and opportunity
EXPERIENCE
Receptionist
THE AMERICAN RED CROSS, Grand Rapids, Michigan
01/2018 to Present
·Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
·Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
·Schedule appointments and maintain and update appointment calendars. Hear and resolve complaints from customers or the public. File and maintain records.
Call Center-Customer Service Representative(Seasonal Work)
Victory Phones Live, Grandville, Michigan
02/2015 to 08/2015
·Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
·Checked to ensure that appropriate changes were made to resolve customers' problems.Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments.
·Called customers to do a political survey.
Stay At Home MOM
Self Employed, Grand Rapids, Michigan
10/2008 to 02/2015
·Administered Medication.
·Changed diapers.
·Escorted children on various field trips.
·Taught educational lessons such as abc's,123's.
·Elementary english and mathmatics.
Medical Technician
ExamOne, Grand Rapids, Michigan
08/2005 to 09/2008
Recorded patients' medical history, vital statistics, or information such as test results in medical records.
·Prepared treatment rooms for patient examinations, keeping the rooms neat and clean. Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
·Showed patients to examination rooms and prepare them for the physician. Prepared and administer medications as directed by a physician.Drew blood from veins by vacuum tube,syringe, or butterfly venipucture methods. Disposed of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards,or policies. Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing. Authorize drug refills and provide prescription information to pharmacies. Explain treatment procedures, medications, diets, or physicians' instructions to patients. Clean and sterilize instruments and dispose of contaminated supplies. Perform routine laboratory tests and sample analyses. Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.Greet and log in patients arriving at office or clinic. Schedule appointments for patients. Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures. Contact medical facilities or departments to schedule patients for tests or admission. Inventory and order medical, lab, or office supplies or equipment. Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests. Change dressings on wounds. Set up medical laboratory equipment. Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients. Find occupations related to multiple tasks
Retail Salesperson
SEARS, Kentwood, Michigan
11/1999 to 09/2005
·Greeted customers and ascertain what each customer wants or needs.
·Described merchandise and explain use, operation, and care of merchandise to customers. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Computed sales prices, total purchases, and received and processed cash or credit payment. Answered questions regarding the store and its merchandise.
Phlebotomist
Biolife Plasma Center, Grand Rapids, Michigan
02/2000 to 10/2002
·Matched laboratory requisition forms to specimen tubes.
·Disposed of contaminated sharps, in accordance with applicable laws, standards, and policies. Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
·Disposed of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
Supervisor/Medical Assistant
Oak Crest Manor, Kentwood, Michigan
04/1997 to 10/1999
·Supervised other employees.
·Administered medication.
·Gave Injections.
·Changed dressings on wounds.
·Checked blood pressures daily.
EDUCATION & TRAINING
Certificate, Medical Assistant, Ross Medical Education Institute, Grand Rapids, Michigan, 1 year(s)
Diploma, General Studies, Southfield High School, Southfield Michigan, 4 year(s)
Contact this candidate