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Customer Service Patient Care

Location:
Milton, FL
Posted:
December 19, 2023

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Resume:

Chadwick W. Mikell

**** ****** **. ******, ** *2570

850-***-****

ad13m2@r.postjobfree.com

My Story

After many years working in the optical industry in various aspects I had the good fortune to land at Woodbine Eyecare (Now Clarkson Eyecare). We have really grown over the years by providing great patient care via our doctors and amazing staff. Our office prides itself on giving each patient the best possible product and service. We have had a very high retention rate with employees by fostering an environment that is positive and supportive. Our doctors and staff have built this small practice from an annual revenue of under 1 million to over 3 million annually.

I also own and operate a small custom woodworking business and occasionally put out How To/DIY videos on YouTube.

My strengths include top notch customer service, creative problem solving, quality control of products, putting out fires, educating and training staff, keeping drama to a minimum and watching out for the bottom line.

Employment

9/2006 - Current Clarkson Eyecare (formerly Woodbine Eyecare) (Pace, FL) 850-***-****

Office Manager & Lab Manger - My primary role is to oversee a large & very successful 4 doctor Optical practice with 20+ employees. Responsibilities include managing and training staff, payroll, scheduling, inventory maintenance, purchasing, procurement of products and services, supply chain management, setting and balancing the office budget, marketing the business, and customer service. Other responsibilities include managing a high output optical lab, adjusting, selling, and repairing eyewear, problem solving, maintaining an organized workplace, and various office maintenance / IT repairs.

9/2014 - Current Mikell Designs - Facebook.com/mikelldesigns - (Milton, FL) 850-***-****

Small Business Owner / Side Hustle - Primarily focused on homemade furniture and home goods. Skills used in this process include woodworking, laser CNC operation, CAD design, metalworking, welding, budgeting, and setting price points.

1/2004 - 09/2006 Briargate Family Vision (Colorado Springs) 719-***-****

Head Optician / Lab Mgr. - Responsibilities include selling and repairing eyewear, product and frame purchasing, inventory maintenance, patient screening and pre-testing, scheduling, and insurance filing.

9/2003 - 1/2004 Academy Vision Science (Colorado Springs) 719-***-****

Head Optician / Lab Manager - Responsibilities included managing the lab, inventory maintenance, patient screening and pre-testing and head optician duties.

8/2001 - 9/2003 Eyecare Specialties (Steamboat Springs, CO) 970-***-****

Office & Lab Manager - Responsibilities included selling, repairing, and manufacturing eyewear. Handle product purchasing, inventory maintenance, insurance filing, and employee supervision.

6/1998 - 8/2001 Walt-Mart Vision Center (McComb, MS) 601-***-****

Lab Manager - Responsibilities included selling, repairing, and manufacturing eyewear. Repair and maintenance of optical equipment was done regularly also.

Education

The American Board of Opticianry – Passed the National Opticianry Competency Examination in November 1999 to become a certified optician.

University of Southern Mississippi – Marketing Major

Southwest Mississippi Community College – Assoc. In Computer Science

McComb High School – Graduate / Diploma



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