Customer Service Representative
Resume:
DAVINA HYLTON-DAVIS
***** ** **** **, ********* Miami Florida
33170
EMAIL : *************@*****.***
SUMMARY
To utilize my knowledge and skills to contribute towards the continued growth and development of an organization; whilst taking advantage of all available opportunities that will enhance my personal growth.
HIGHLIGHTS
>Analytical Reasoning > Flexible team player > Strong Organizational Skills > Detail Oriented
> Proficient in Microsoft Word and Excel.
AWARDS AND ACHIEVEMENTS
Recipient of the Caribbean Producers Award for Top performer of the year 2013
EDUCATION
2012-2013 Linton’s Academy
Caribbean Examination Council (cxc)
Mathematics - Grade 3
English Language- Grade 1
2006-2007 Runaway Bay Heart Institute
Certificate
Customer service and front Desk level 1
1999-2003 Brown’s Town High school
Caribbean Examination Council (cxc)
Caribbean History- Grade 3
Social studies – Grade 2
Human and Social Biology – Grade 2
Food and Nutrition- Grade 2
EXPERIENCE:
February 2023-Present
AAA Above All Septic & Drain
Accounts Payables Clerk
Duties:
Receive and pay invoices
Prepare Work Orders For Technicians
Dispatch technicians to locations
Collecting on Over due invoices
Assist with the day to day operations of the company.
Create job estimates for customers
Prepare inspection Reports for customers
August 2020-December 2021
L.P Azar Limited
Customer service Representative
Duties:
Prepare quotations and invoices
Respond to Customers Emails, orders and complains
October 2012-June 2020
Caribbean Producers Jamaica Limited (CPJ)
Retail Supervisor/ Cashier/ Deli Supervisor
Duties:
Respond to Customers, inquiries, orders, complains and assist with purchases
Assist in coordinating department operations ensuring that goals are communicated to staff and attained
Conduct daily inventory of products, prepare production list and place orders accordingly
Assist in receiving in-transits and all incoming products.
Prepare staff work schedules
Oversee and assist staff in the proper preparation of products (deli items, Merchandising, showcases etc.)
Oversee the readiness of the department at all times.
Perform opening and closing up procedures
Perform closing of cash bins, checking off and balancing of cashiers at the end of his/her shift.
Ensure all areas are organized and all exit and entry points are secured.
Conduct monthly inventory check exercise
Prepare fortnightly payroll timesheets.
Assist with cashier duties where needed.
July 2011-June 2012
Tile City and Home Centre
Customer Service Representative
Duties:
Create job estimates for customers
Ensuring that customers receive efficient and prompt service
Initiates contact with customers, prepare quotations.
September 2008- July 2010
Llomar’s Enterprise Limited
Customer Service Representative/ Administrative Assistant
Duties:
Supervise staff of three ensure day to day operations is carried out
Create inventory Stock Status
Create invoices
Prepare job estimates
Prepare month end report on sales
Assist with customer queries.
October 2003- June 2005
Beverly’s Enterprise Limited
Customer Service Representative
Duties:
Conduct monthly inventory checks and prepare report on stock status
Prepare cash invoices
Receive items from vendors/ suppliers ensure items are entered in management system.
PERSONAL ATTRIBUTES
An individual who is dedicated, trustworthy, hardworking and has great communication and interpersonal skills.
Contact this candidate