Charte Ford

Birmingham, AL *****

ad13lc@r.postjobfree.com

+1-205-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk Agent

Hilton Garden Inn Hotel - Trussville, AL

July 2023 to Present

checking guest in and out and providing great customer service Front Desk Agent

Hilton Home2 Suites - Fultondale, AL

June 2020 to July 2023

make andcancel rsvp for guest

check guest in and out

provide great customer service at the front desk

Service Department

EDWARDS CHEVROLET - Birmingham, AL

April 2017 to January 2018

Make 100 phone calls a day .Schedule appointments for car service. Make Manifest calls to customers who still has certified pre-owned complimentary services on the vehicles. Answering inbound calls . After service I do CSI calls to customers about their services. Front desk agent

Comfort Suites Hotel - Fultondale, AL

April 2016 to October 2016

I started working at the Comfort Suites in Fultondale Alabama after leaving the Comfort Inn & Suites in Trussville for a transfer I worked there for only a few months and then having to go on maternity leave my duties were the same checking gas in and out the hotel maintaining a clean Lobby credit card authorizations booking meeting rooms and to provide all Guest with great customer service Front Desk Agent

Comfort Inn - Trussville, AL

October 2015 to April 2016

I worked at the front desk at the Comfort Inn & Suites in Trussville Alabama as a front desk agent my shift was 3 to 11 and my duties were credit card authorization making and cancelling reservations booking meeting rooms attending guest needs after check-in and providing great customer service on and off the phone

Customer Service

percision collision - Birmingham, AL

October 2013 to February 2014

Responsibilities

answering phone sending out emails and fax. creating invoices and keeping inventory of cars. Filing papers keeping filing cabinet organize.scheduling and set up appointment in meeting for the boss lightly clean office in bathroom

Skills Used

Win over customers.Make customers feel valued, welcomed and accepted.Treat each customer as if he or she was the most important person on the planet.Understand the mindset of a customer.Be patient with demanding customers.Relay information in a concise and clear manner.Remain calm, courteous and respectful at all times (even when customers are angry and argumentative). Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines).Quickly research and investigate issues that concern a customer.Take ownership of your customer’s needs, and always see problems through until they are fully resolved.Learn about a company’s product or services quickly.Make a customer’s experience as enjoyable as possible Understanding the customer's point of view.

Responding quickly to their requests.Being attentive to their needs Having a professional manner when talking to them.Being polite and helpful at all times (everyone prefers to talk to nice, pleasant people).Always greeting them in a warm and friendly manner when you meet them (this can have an amazing impact on the way a conversation goes).Showing them that you are doing everything possible to accommodate them (i.e. instead of saying ‘no’ to a request, say something like ‘Let me see what I can do’).Being willing to go the extra mile to please them, even is this means having to swallow you pride.Understanding that it is the perception in the customer's mind that really matters. Housekeeping

Motel 6/Studio 6 - Homewood, AL

June 2013 to October 2013

Clean rooms

Caregiver

HOME CARE ASSISTANCE - Birmingham, AL

February 2012 to June 2013

Responsibilities

Help clients or residents with the activities of daily living

• Perform personal care tasks; hygiene, ambulation, eating, dressing, toileting and shaving

• Talk with clients, give them companionship while participating in resident activities

• Prepare hygienic meals and snacks for clients

• Provide transfers assistance by moving clients in and out of beds, baths, wheelchairs or cars

• Change bed linens, clean and iron laundry and assist in keeping room, cabinet, and dresser drawers neat and clean

• Maintain a specialized approach to responsibilities such as uniform, start times and absenteeism

• Take and record vital signs

• Create and maintain a pleasant work environment

• Help with sanitation and housekeeping duties of client’s room, bathroom, and common areas

• Perform general household tasks including laundry, shopping, errands and transportation

• Implement and support resident-care plans

Accomplishments

• Provided palliative care to elderly patients, provided them with a happy and comfortable life

• Integrated a fun and interactive activity based unit in the residents’ activities program engendering better participation

• Streamlined the care process of the facility by incorporating timesheets and logs into the reporting system

Skills Used

• Safe patient handling • Time management • Sanitation standards

• Emergency responding • Agile and empathetic • Communication Daycare Worker

Suggs family learning center - Birmingham, MI

February 2006 to August 2012

I worked as an assistant at my family’s daycare.. i really enjoy this job working with children is a passion for me I love children I am know a mom of 3 I have been taken care of and raising children for 17 years I am ver knowledgeable of what is to be done in a daycare Dispatcher

King Boyz Towing - Midfield, AL

Worked with tow book and links up dispatched local and out of town tows. Dispatched emergency calls also worked the impound yard anything that’s has to do with tow service I have done it Education

diploma

shelby county high school - Columbiana, AL

2004 to 2008

Skills

• Guest Service

• Front Desk

• Customer Service

• Reception

• Front Office

• Customer Service

• Front Desk

• Front Office

• Guest Service

• Reception

• Senior Care

• Commercial Cleaning

• Caregiving

• Commercial Cleaning

• Senior Care

• Experience with Children

• Home Care

• Childcare

• Microsoft Word

• Customer service

• Guest services

Certifications and Licenses

CPR/First Aid

Additional Information

Looking for shifts between 3 to 11 p.m. only available to TUESDAYS WEDNESDAYS AND THURSDAYS ….

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