Nitza M. Candelario Martínez

***.* S Main St. Winter Garden, FL 34787 • 407-***-**** • ad13l2@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Bilingual, self-motivated and dynamic individual with strong interpersonal, analytical and critical thinking skills. Offering several years of experience in HR/Operations support, customer service, office management, administration, and credit review. Technical skills and proficiency in Google Suite for Business, Zoom, Vonage for Business and other productivity programs. Expertise also includes utilizing the Internet and other sources to conduct business research. PROFESSIONAL EXPERIENCE

Delivering Wow Manager (Promoted from Delivering Wow Coordinator July 5, 2021) DLP Real Estate Capital, St. Augustine, FL July 2019 - November 2022

Assisted Human Resources Manager in completion of new hire onboarding and offboarding tasks

Trained and oversaw WOW coordinators to be proficient in front office duties

Assisted in the planning and organizing of company events and outings

Maintained employee personnel files to include gathering new hire information, completion of I-9 verifications, and conducted quarterly file audits

Maintained compliance of Labor Law postings for all office locations

Created employee Staples business accounts and approved supply orders

Managed uniform orders for all maintenance teams

Managed the ordering of all new hire welcome packages

Sorted and organized incoming and outgoing mail

Managed and updated the wow coordinator’s Standard Operating Procedures

Served as primary option on corporate call group and managed all voicemails from the mainline

Assisted team with scheduling, administrative tasks and various day to day tasks as assigned Receptionist/Telemarketer

Brite Group Holdings, LLC / Home Clicks Realty, LLC Orlando, FL, October 2018 - June 2019

Welcomed visitors by greeting them in person or on the telephone

Answered and/or referred inquiries

Directed visitors by maintaining employee and department directories

Created appointments for customers to tour model homes with realtors

Maintained security by following procedures and monitoring guest log-ins

Responded to inquiries about newly constructed homes

Answered incoming calls from prospective customers

Recorded customer’s personal information accurately in computer system

Kept records of calls and sales and recorded useful information Credit Specialist

Sears & Roebuck Customer Service Group, Lake Mary, FL February 2018 - October 2018

Reviewed and processed credit review queues to resolve lender counter offers/declines

Monitored fraud alerts, consumer statements and address re-verifications

Determined credit application and applicant credit

Redirected applications to appropriate lenders

Answered call volume of at least 50 calls per day Nitza M. Candelario Martínez

717.5 S Main St. Winter Garden, FL 34787 • 407-***-**** • ad13l2@r.postjobfree.com Salesclerk – Furniture and Mattress Department

Sears, Roebuck and Company, Mayaguez Puerto Rico 2012 - 2017

Assisted customers with sales, exchanges, and returns

Opened and reconciled cash registers daily

Created merchandise displays

Salesclerk at Lids Company, Mayaguez, Puerto Rico 2012 - 2013 Salesclerk in Footwear Department at JC Penney, Mayaguez, Puerto Rico 2009 – 2012 EDUCATION

Associates Teaching Diploma - 2014

Evangelical Training Association, Mayaguez, Puerto Rico Bachelor of Arts Social Work - 2008

Ana G. Mendez University System, Cabo Rojo, Puerto Rico REFERENCES

Available upon request

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