MELISSA

CARLILE

chaseandjustus*@gm

ail.com

314-***-****

St Charles, MO 63301

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I joined the Air Force out of High School. Maintained a job through the Air Force and went to College at the same time. Ultimately graduating with a

Bachelors Degree. I am someone that learns quickly and I am not afraid of any task that is put in front of me. I knew nothing about Gutters and was able to be part of a team that grew a company from one small

room to four locations in four different states and ultimately grew to a million dollar company in the first year. I have excellent customer service skills and problem solving skills. I treat every customer

interaction as if it is the most important issue that I have because to the customer, it is. I believe I would be a attribute to any team I am put on.

PROFESSIONAL SUMMARY

Forever Clean Gutters - Operations Manager

St. Charles, Mo • 12/2018 - 03/2023

In 2018 I was instrumental in starting Forever Clean Gutters. Together with two other people we were able to go from one office in St. Charles to 4 offices in four different states. I handled over 100 incoming and outgoing phone calls daily. I implemented a Crm that was able to track production, Sales Reps

appointment schedules and Sales Contracts. It

tracked every aspect of our company. I was in charge of payroll through Quick Books. I handled all

processing of finance documents for customers from start to finish of production and collection and

processing of all payments. I was in charge of all response to reviews from Google, BBB etc. Both

positive and negative. I ordered materials, handled all Customer Service issues and appointment

scheduling until we grew and were able to expand

our team. Then I was in charge of interviewing and hiring. I maintained the highest level of integrity with our customers both satisfied and the customers that had issues. I maintained a positive and productive SKILLS WORK HISTORY

Management

information systems

•

• Work flow planning

Project development and

life cycle

•

• Cost reduction strategies

Employee relations and

conflict resolution

•

• Operations management

• Negotiation

• Financial Management

• Performance Evaluations

Superb time

management skills

•

Project planning and

development

•

• Procurement and sales

Barclay College

EDUCATION

Sacramento, CA

Bachelor of Science:

Paralegal

CCAF

Sacramento, CA

Associate of Applied

Science: Inventory

Management

work environment with out installers and

subcontractors while holding the crew accountable for deadlines. We became a million dollar company the

first year in business.

Devised processes to boost long-term business

success and increase profit levels.

•

Helped build and review master service

agreements for work eligibility.

•

Investigated and resolved departmental

non-conformances.

•

Identified and resolved unauthorized, unsafe or

ineffective practices.

•

Reviewed shift reports to understand current

numbers and trends.

•

Established positive and effective communication

among unit staff and organization leadership,

reducing miscommunications and missed

deadlines.

•

Set, enforced and optimized internal policies to

maintain responsiveness to demands.

•

Directed management meetings to enhance

collaboration and maintain culture based on trust

and group problem-solving.

•

Observed each employee's individual strengths and

initiated mentoring program to improve areas of

weakness.

•

• Managed 50 team members across 4 departments.

Supervised operations staff and kept employees

compliant with company policies and procedures.

•

Managed inventory and supply chain operations to

achieve timely and accurate delivery of goods and

services.

•

Trained new employees on proper protocols and

customer service standards.

•

Assisted in recruiting, hiring and training of team members.

•

Interacted well with customers to build

connections and nurture relationships.

•

Monitored daily cash discrepancies, inventory

shrinkage and drive-off.

•

Identified and qualified customer needs and

negotiated and closed profitable projects with high

•

LSX - Operations Manager

St. Ann, Mo • 11/2016 - 10/2018

Handled incoming and outgoing correspondence,

including mail, email and screened telephone calls and inquiries and directed them as appropriate.

Organized personal and professional calendars and

supplied reminder of upcoming meeting and events.

Attended business meetings and took meeting

minutes. Verified and logged in deadlines for

responding to daily inquiries. Handled all scheduling of appointments for Sales Reps and Installers and

maintained a positive work environment with the

customers, installers and Sales Representatives.

success rate.

Handled problematic customers and clients to

assist lower-level employees and maintain

excellent customer service.

•

Reported issues to higher management with great

detail.

•

Cultivated and strengthened lasting client

relationships using strong issue resolution and

dynamic communication skills.

•

Tracked employee attendance and punctuality,

addressing repeat problems quickly to prevent

long-term habits.

•

Recruited, hired, and trained initial personnel,

working to establish key internal functions and

outline scope of positions for new organization.

•

Trained and guided team members to maintain

high productivity and performance metrics.

•

Reduced financial inconsistencies while assessing

and verifying billing invoices and expense reports.

•

Collected customer feedback and made process

changes to exceed customer satisfaction goals.

•

Consulted with outside parties to resolve

discrepancies and create effective solutions.

•

Offered advice and assistance to customers,

paying attention to special needs or wants.

•

Liaised with customers, management and sales

team to better understand customer needs and

recommend appropriate solutions.

•

Centre Pointe Storage - Property Manager

12/2012 - 10/2016

I maintained and successfully rented out storage

units as well as maintained the strip mall that was connected to the property. I collected lease

payments, sent out late notices and handled all

customer service issues as well as advertising for new tenants. I scheduled all issues related to the units and scheduled the necessary repairs. I handled irate customers that were late on payments and had their units double locked while maintaining the

highest level of integrity for the company and for the tenant.

Assisted customers with setting appointments,

special order requests, and arranging merchandise

pick-up.

•

Responded to customer requests for products,

services and company information.

•

Answered customer telephone calls promptly to

avoid on-hold wait times.

•

Cultivated customer loyalty, promoted repeat

customers and improved sales.

•

Answered constant flow of customer calls with

minimal wait times.

•

Communicated with vendors regarding backorder

availability, future inventory and special orders.

•

Evaluated and recommended changes in rental

pricing strategies to remain competitive in market.

•

Minimized vacancy periods by collaborating with

building owners to strategize improvements to

marketing initiatives, business plans and tenant

outreach programs.

•

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and

resident statutes.

•

Monitored progress of construction and

maintenance projects and notified appropriate

individuals of project updates, delays and schedule changes.

•

Prepared specifications, solicited bids and

approved subcontracts for building services.

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Cardio And Vascular Imaging - Office Manager

01/1998 - 11/2012

Handled disciplinary actions, performance

appraisals and terminations of company staff.

•

Followed up on delinquent tenants and coordinated

collection procedures.

•

Maintained original leases and renewal documents

in digital and hardcopy format for property

management office.

•

Coordinated with janitorial and engineering staff

on maintenance and upkeep.

•

Maintained operational facilities attractive to

potential tenants by organizing regular

maintenance, major repairs and capital

improvement projects.

•

Handled tenant complaints promptly and

appropriately, calling in repairmen and other

support services as needed.

•

Completed final move-out walk-throughs with

tenants to identify required repairs.

•

Maintained sufficient number of units

market-ready at all times.

•

Assessed processes and procedures, complying

with OSHA and HIPAA regulations.

•

Communicated effectively with staff members,

physicians and patients, employing active listening and interpersonal skills.

•

Developed policies and procedures for effective

practice management.

•

Created and implemented organizational policies

and procedures.

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Built relationships with physicians to create steady referral pipeline.

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Provided proper scheduling of patients, ensuring

timely and effective allocation of resources and

calendars.

•

Consulted with healthcare professionals on

business decisions.

•

Addressed and remedied all patient or team

member issues.

•

• Developed close working relationships with front office and back office staff.

Implemented onboarding for new employees,

which enabled each to effectively learn tasks and

job duties.

•

Contact this candidate