Jaimin Patel, CSM®, SPOC®

ad13jl@r.postjobfree.com

Professional Summary

Certified Agilist with performance driven Lead and Manager Background in PMO, Agile & SW Engineering space, having 16 years of solid experience in Agile & Waterfall environment. Proficient in all phases of PDLC/SDLC including scoping, discovery & design, analysis, planning, implementation, testing, operation & support across Infra, Cloud, Data, Web, Mobile, Kiosk platforms.

Worked closely with Executive management, Stakeholders-Business-IT-Marketing-Sales, Clients-Vendor-Service-Solution Partners for Project/Product Initiation/Inception-Roadmap-Prioritization-Cost-Resource-Release-Reporting.

Delivered and Managed various scaled projects/program from inception-to-production/support (Landscape > Cloud-Infra-Digital-Data-AppDev-Web-Mobile, Enterprise Services-APIs-Content, Legacy-OnPrem Sys, Integration-Migration, Loyalty-Personalization, Marketing-Promotions-Gaming-Campaign, Adobe AEM/Sitecore/CMS, Redundancy-Disaster-Compliance).

Established a shared vision by developing the consensus on priorities for cross functional efforts across the global groups.

Led multiple product/service development/delivery/solutions teams using Agile/Waterfall governance methodology. Improved and refined the process and product quality with continuous inspection, adaption & transparent communication.

Developed product roadmaps, market research & evaluation for decision review, usability study using analytic tools; to shape the product vision, innovation, and feature prioritization.

Accelerated the time-to-market delivery with appropriate process automation, better IT & operation engagement, branding process model, early documentation and training standards, support change and release management efforts.

Able to quickly comprehend product designs, architectural diagrams and technical specifications.

Managed various business requirements, system specifications, feature & functionality and backlogs.

Implemented Scrum methodology across product teams and led towards self-managed & cross-functional scrum team model, to facilitate increasing maturity at sustainable pace.

Agile Strategist involved in Coaching & Advising the organization to successfully navigate Agile journey; building High performance teams using Agile principles; and formulating effective long-term & short-term goals and recommendations.

Actively led/participated PI planning, Scrum of Scrum, Guild chapters, IT Service Management sessions, Scrum ceremonies.

Successfully managed and led schedule, deliverables and various sized globally distributed delivery/solution teams.

Implemented various SDLC standards, guidelines & regulations for small to large project environments.

In depth knowledge of all QA activities including development of test strategies & plans, defect management, creation of various test and execution matrix, risk analysis and reporting.

Proven ability to work in an extremely competitive fast-paced environment and handling multiple projects concurrently.

Education and Certification

SPOC® - Scrum Product Owner Certified [SCRUMstudy™]

CSM®- Certified Scrum Master [Scrum Alliance]

Master of Science (M.S) in Electrical and Computer Engineering [Illinois Institute of Technology, Chicago]

Bachelor of Engineering (B.S.) in Electronics and Communication Engineering [L.D. College of Engineering, India]

Core Competencies

Startup-to-Six Sigma culture Agile- Scrum- Kanban- SDLC- PDLC Scope- Schedule- Cost Product- Change- Release- Management Process improvement Team Leadership- Building Resource planning Priority- Dependency- Conflict alleviation Risk & Mitigation QA

Tools and Technology

PM Tool

JIRA, VersionOne, AzureDevOps /MS TFS, Wiki, Confluence, MS Project, Rally, Primavera, Clarity, Asana, ServiceNow

SDLC Tools

Quality Center, ITIL, ALM, MTM, QTP, Insight, Postman, SOUP UI, Rational Clearcase, DOORS, Rational Quality Manager, Citrix, Testlink, Device Anywhere, PerfectoMobile,Visual Studio, Confluence, SharePoint,Wiki,Lucidchart

Environment

Cloud/VM, Docker, AWS, Azure, Mainframe, CMS, Middleware, Windows/MAC, Unix, Linux, Mobile, Web, App Dev, API, Adobe, EKS, Elasticsearch, EC2, Storage, Search, SAFe, Agile, Waterfall

Languages

C, PL/SQL, VBScript, HTML, XML, CSS, Python

Database

MS SQL Server, Oracle, DB2, MS Access, MySQL, Mongo DB

Analytical Tools

Flurry, Google Analytics, New Relic

Professional Experience

VNS Health Remote Jun’23-Recent

Silicon Valley Bank (SVB) Remote Jul’22-Mar’23

PwC (PricewaterhouseCoopers) Remote Jan'22-Jun’22

TPM, APM - Infra, Service, Delivery

Working closely with business, stakeholders, client service/solution providers, product/ architecture/ engineering/ delivery & shared service groups for Cloud migration of Infra, App, legacy products & services; phasing through inception-discovery, strategy, planning, roadmap/backlog management, implementation, release, delivery & operation-support.

The Cloud delivery enablement program leads the design, implementation & migration of on-premises applications/products to AWS cloud and supports them through the future incremental releases and maintenance.

Manage & coordinate multiple cloud migration projects and coach engineering teams in the use of Agile methodologies to meet the needs of multiple internal customers for delivering & managing the cloud platform and migration governance.

The Azure Environment Build & Reinstate program - Setting up 2 Azure env builds for different LE tenants and establishing the Trust relationship between them for cross-domain connections: Infrastructure Deployment with VM/servers, DB, 0365-Sharepoint-Documentum migration, Security, SSO, SAP/Non-SAP, Laptop/Mobile setup w/ In Tune, Monitoring/ Alerting.

Leading multiple globally distributed dev/delivery enablement teams to deliver the defined solution and value to the business.

Partnering with various shared service groups- Architects, Solutions, Compliance, Platform, ILM/IAM, Network, Security, DevOps, SecOps- to align/manage the approvals, dependencies, issues, risk, validation, change management, patch & outage maintenance in a timely manner to achieve release objectives.

Using Agile Governance - for quarterly PI planning sessions; for scoping/scheduling/resourcing/capacity projections; for facilitating the ongoing delivery cadence, managing the backlog, monitoring the progress, and driving the solution release.

Monitoring, analyzing the project & backlog health/status to report to stakeholders/intended groups on regular basis.

Participating in various business reviews, matrices analysis, brown-bag sessions to improve delivery & efficiency.

Environment: Agile-SAFe-Scrum-Kanban, Cloud/Legacy, AWS, Azure, Infra, Mobile Dev, App services, EKS, DevOps-SecOps-CI/CD, Cyber, IAM, Monitoring/Logging, Database/SQL/EC2, Terraform, Search Engine, Web-URL, Microservices, APIs, Enterprise-Cloud ERP-SSO-Restoration-Integration, zScaler, BitTitan, AD, Documentum, O365, Government, JIRA.

OpenGov Remote Mar'21-Jan’22

BMS (Bristol Myers Squibb) Remote Sep'20-Feb'21

TPM, APM - Infra, Service, Digital, Delivery

Worked closely with Business, Marketing, Stakeholders, Sales, Product, Engineering, Design, Delivery, QA and Operation teams as well as Customers & Partners to deliver high quality software for multiple Projects and Program.

The cross-cloud program involved migrating various cloud services from Azure to AWS to be consistent with its standards, designed to lift & shift various Azure services for infrastructure, apps-EKS, database, Elasticsearch, Storage, DevOps/ pipelines to AWS with the enhanced cost & security approach. Partnering with Amazon team & Solution partner group to discuss & review on-going project plan, progress, blockers, impacts, path forward to set the desired state.

The Integration Platform component development consists of controller, workflow engine, web services/APIs & angularJS based UI. Apps leverage the policies and configs (defined via UI, managed through controller) to communicate with other Services on the network. Workflow engine controls the flow between the app services using events & queues.

Led the globally distributed dev/delivery enablement teams to deliver the defined solution and value to the business.

Collaborated with various shared service groups; Architecture-Compliance-Platform-ILM/IAM-Network-Security-DevOps-SecOPs-Solution engineers; for designing and implementing various integrated enterprise solutions to achieve release objectives and results that meet stakeholders' needs and expectations.

Managing the risk, issue and dependencies in a timely manner with pro-active communication, collaboration and plan to resolve; suggesting the alternate/exit strategies as necessary to support the core components and make the recommendations.

Monitoring & communicating the project & backlog health/status to stakeholders/intended groups on regular basis,

Participating in various business reviews, matrices analysis, brown-bag sessions to improve delivery & efficiency.

Environment: Scrum, Kanban, JIRA, AWS, Azure, Cross-Cloud Migration, Infrastructure, Integration server/FTP, App services, EKS, CI/CD, DevOps, Monitoring/Logging, DB/SQL/EC2, Blob Storage/S3, Terraform, Search Engine/Elasticsearch, ServiceNow, Postgres, IAM-SSO, Cloud Watch, Cloud ERP, OpsRamp, zScaler, BitTitan, Documentum, O365, Government

Clarivate PA Jul'20-Sep'20

PM - Agile, Scrum, Product

Clarivate is a global leader in providing trusted insights & analytics, workflow solutions & services to accelerate the Innovation.

The projects involved leading the agile teams for developing the subscription-based flagship product on a new platform; and also aligning the overall Agile delivery objective across Program, Product and Technology for the Science group.

Worked with Stakeholders, Product teams, Technical leads and Horizontal groups to support and coordinate PI planning, Epic/Backlog prioritization, Release/Product roadmap, Solution delivery and Operation.

Worked with Chapters/Guilds to evaluate agile maturity and developing the working agreement, cadence and plan for agile enablement. Guided the squads to deliver high quality source code in alignment with defined process and solutions.

Facilitated the Agile ceremonies; coached & protected teams to achieve optimal productivity and maximum outcome.

Actively participated with Agile communities to define/refine the SDLC process to ensure streamlining of Technology deliverables with company objectives.

Reviewed & Setup various status metrics and monitored the budget/burn-rate, story/release delivery, risk-issue resolution.

Environment: Agile, Scrum, SAFe, Web, DevOps, Middleware, JIRA, Wiki, Angular, API, SQL, UI/UX, Content management, Data collection, Cloud, Microsoft Teams, Office 360, SharePoint, Service Now, Swagger, Middleware, SharePoint, e-commerce, Research, Intelligence, Data & Information, Innovation, Web services, Zoom, WebEx, Slack.

Station Casinos NV Jul'15-Mar'20 TPM, APM - Product, Digital, Marketing, Cloud, Operation

Led multiple Product development Teams, owning various software for Web, Mobile, Desktop and Kiosk platforms from inception to implementation and support.

Worked closely with Business, Marketing, Stakeholders, Sales, Product, Engineering, Design, Delivery, QA and Operation teams as well as Customers & Partners to deliver high quality software for multiple Projects and Program.

Communicated various reports such as Product Summary, Project Scope & Backlog Health, SW Quality & Bug status, Velocity, Risk, Issues, Burn down and Prod Releases to the Stakeholders and Leadership on regular basis from PMO.

Agile practitioner involved in advising and coaching on corporate strategy and teams for Agile transformation.

Worked with Product teams & Customers to map the Value-to-Effort ratio to deliver the most Outcome in least Time.

Reviewed and analyzed various Data and Dashboard reports to align the Business needs and Engineering capacity.

Identified, Coordinated and Documented Cross-team conflicts, risk, dependencies and resource allocation at pilot, planning, implementation and support level. Exercised RAID during Sprint Planning, Grooming, Daily Stand up, Demo & Reviews.

Developed the strategy to create a deliberate and cohesive plan for products & features that are scaled across multiple teams.

Defined and standardized the work done strategy with product teams to deliver consistent & incremental Business value.

Partnered with Compliance, Cyber Security, ILM, IAM, Network & Platform Groups to align integration of regulatory standards & validation, patching/ change/ release cycles, firewall & network updates, system maintenance & outages.

Promoted close cooperation & collaboration with non-agile teams; managed dependencies with External partners/Vendors.

Worked with Business users and Stakeholders to review & analyze backlogs, designs, architecture, functional specs of new/enhanced systems and help them understand technical specifics with squads for legacy, SOA & cloud-based solutions.

Coordinated and supported pre & postproduction deployment & validation activities to ensure the SW stability & quality.

Coordinated Support & Monitoring process with Operation teams; and Incident & Problem response management using ITIL.

Improved and refined the scrum process with constant inspection and adaptation; promoted transparency & accountability across all levels for shared vision and to deliver the quality software as fast as possible to our customer.

Improved Velocity by 40% and Story completion rate up to 99% by analyzing & alleviating gaps and obstacles.

Built the high-performance teams; co-located & globally distributed; by coaching, developing broadening mindset to get their best and gaining the mutual trust to build relationship and team culture for achieving Common goal.

Facilitated the scrum ceremonies, removed impediments and protected teams to deliver committed business values.

Environment: Scrum/Kanban,Web-Mobile-Kiosk-PoS,Digital-Marketing-Cloud,Adobe-AEM,AWS,VSTS/TFS/Azure Devops, AI/ML, JIRA/Atlassian/Confluence, IAM-SSO, WSo2, SQL, Python, VisualCode, VisualStudio, .Net, SCCM, Tanium, Telerik, ITIL/ITSM/ServiceNow/Incident-Problem-Change-Release, Google Analytics, Content Management, IBM-iSeries, MongoDB, SiteCore, Angular/Node.JS, Docker/Container,On-prem/Legacy, Portainer, Microservices/APIs,Swagger/Postman, RabbitMQ

ISCS Inc TX Jan'14-Jun'15

BSA, Quality Lead, Scrum

The Mobile Center of Excellence provides application development solutions for Web & Mobile platforms. The project involved developing various vanilla and branded version of Applications for Insurance business and users.

Regularly interacted with Management, Product owner and Customer for project status and product backlog priority.

Established and reviewed sprint sign off criteria, software builds and test process with Scrum team.

Facilitated resolution of roadblocks, ensured daily progress and monitored the dashboard.

Reviewed user stories, daily standup and constantly inspected & adapted the process improvement.

Created test strategies & test plans for multiple releases of various mobile applications.

Validated the accepting criteria is met for each product increment at the end of iteration.

Effectively led issue triage meetings with team to plan defect fixes by reviewing the priority/severity with Product owner.

Managed the testing data and file structure for various API/JSON endpoints and content validation.

Reviewed customer feedback to accommodate their evolving requirements and supporting the UAT efforts.

Environment: Scrum, Kanban, Mobile, HTML, iOS, Android, VersionOne, Testlink, Asana, JSON, API/middleware, Version Control, GITHub, Calabash, Cucumber, AppThwack, Bamboo, AWS, PerfectoMobile, Google Analytics, SOUP UI/REST.

JP Morgan Chase DE Oct'12-Dec'13

Tech Ops Infrastructure Project Lead

Led the cross Line of Business groups for designing test approaches and managing the End-to-End quality Life cycle of Technology sponsored Programs for Client-server and Web applications.

Provided subject matter expertise to set QA direction for multiple Business user applications.

Reviewed Impact Matrix to identify impacted blocks and scope of infrastructure implementation & changes to provide Test estimation and Master test plans.

Led onsite and offshore QA teams for planning and managing test executions.

Reviewed various project data from different LOB teams and provided relevant status reports.

Actively participated in Daily Defect & Test Execution meeting of multiple Business groups to provide status, associated risks and mitigation plan.

Managed defects to drive through the resolution and conducted issue triage meetings as needed.

Supervised the process to align with enterprise QA guidelines for different LOB teams to ensure improved product quality.

Reviewed and customized the production outage reports and communicated further to impacted groups.

Represented the Technical Operations group for Go/No Go status for upcoming Business releases.

Actively worked with Business PM and IT PM for Master testing schedules and reported the problem areas.

Reported the RAG status to leadership and stakeholders along with reason, risk & path-to-green for TechOPs initiatives.

Environment: Quality Center, ALM11, SharePoint, MS Project, Citrix, VM/Cloud environment, SQL/Oracle DB, J2EE, zOS/Mainframe and middleware/MQ technologies, QTP, Release management, Waterfall.

Ally Financial Inc PA Aug’11-Aug ‘12

QA & Testing Manager, Digital Platform

Analyzed and reviewed Business Requirement Documents and System Requirement Specifications to identify the scope and coverage of Technology program that provides the testing Capability for Mobile Business Applications.

Analyzed and translated business requirements into functional requirements.

Created and reviewed QA documents including the Test architecture, test plan and test scripts.

Evaluated different mobile automation tools based on capabilities and limitations. Created IT-BOM and DAR (Decision Analysis Review) evaluation documents for the hardware & software procurement process.

Worked with external vendor for automation tool licensing, cost and compatibility with existing infrastructure.

Implemented and configured mobile application automation tools such as ZAP-fiX and M-eux.

Successfully set up the testing environment to support Android, iOS, Blackberry and Windows 7 mobile platforms for testing mobile applications both on emulators and real devices.

Actively conducted triage meetings to analyze and review the test results & issues for tracking & resolution.

Identified and documented application faults and recommended required modifications to meet project specifications.

Managed and mentored various groups about mobile application testing concepts and practices.

Environment: Waterfall, Mobile, MobileWeb, Android SDK, iPhone SDK, Blackberry OS, Windows Mobile 7Quality Center, QTP, ZAP-fiX, M-eux, Perfectomobile, MS Project, Citrix, HTML, HTML5, PHP, JSON, Clarity.

Smarter Agent NJ Nov’10 - Jul'11

IT Project Lead, Agile, Quality

SmarterAgent provides Mobile Platform as a service (PaaS), by creating various Mobile apps for the real estate industry & consumers.

Involved in managing, planning, designing and successfully launching various applications for multi-mobile platforms including Brew, Android, iOS, webOS, Blackberry OS, Windows 7 Mobile and Symbian OS along with web-based versions.

Successfully led multiple concurrent projects by working closely with key stakeholders, architects and engineers at different stages of SDLC and drove 4+ projects to completion.

Worked with PMO for planning and estimating efforts - providing inputs on functional requirements, implementation options, resource optimization, phasing strategies, and level of effort estimates.

Maintained product quality and stability against acceptance criteria to ensure successful customer engagement.

Created a unique skeleton flow, which would easily allow creating branded apps from a single vanilla app. The flow included details like execution steps, schedule, dependencies and final verification.

Ensured effective direct communications, team integrity and self-organization between different SMEs and team members for transparent and collaborative environment.

Developed and maintained process diagrams, feasibility studies, requirements specifications, test plan and test cases.

Regularly reviewed product usage, analytical reports, latest consumer/market trends and user requests to support the product roadmap and improve product quality. Produced reports summarizing market reviews and customer feedback metrics.

Launched mobile applications to the various stores including Apple iTunes, Android Marketplace, BlackBerry App World, Palm App Catalog and Verizon Vcast.

Environment: Agile, Scrum, Mobile, Web, JIRA, Device Anywhere, Flurry, Google Analytics, MS Project, Toad, PL/SQL, Android SDK, iPhone SDK, Blackberry OS, webOS, Windows Mobile 7, HTML, HTML5, PHP, Java, Middleware.

Motorola Solutions Inc IL Aug’07-Oct ‘10

Product Lead, Sr. System Test Engineer

Worked as a Feature lead, System Owner and SME for various Products & Systems of Government & Public safety Business; and Single point of contact for System Integration & Feature Test group for ASTRO & 911 emergency systems.

Integrated usability studies, research, beta user analysis into product requirements to enhance the user satisfactions.

Analyzed and Reviewed Features Scope document, Requirement gathering (L1-L2-L3) documents and Design documents.

Independently completed and launched various ASTRO Stopship products including verifying the fix for customer issues and reporting the status to management; developed Scenario Outlines-Test strategies/plans for SIT Department.

Worked closely with globally distributed teams to identify the scope of system testing & execution schedule and releases.

Participated and facilitated Backlog review, Sprint planning, Scrum stand ups and reviews as Scrum Master.

Held the FTR (Formal Technical Review) meetings for Scenario outlines, Test strategies and Test plans.

Improved quality by re-designing Ad-Hoc test sets for P2P protocol & Digital conventional network feature implementation.

Specified & executed the verification tests for multiple systems during the integration phase of the ASTRO product lifecycle.

Environment: Waterfall, Scrum, Mobile, Server, Console, Router, Switch, Insight, JIRA, Quality Center, Citrix, Toad, TCP/IP, P2P, OmniPeek, Wireshark, Etheral, Rational Clearcase, DOORS, VersionOne, Primavera.

Contact this candidate