SHARIA PATE ad13ip@r.postjobfree.com

Professional Profile

A hardworking and reliable college graduate with a Bachelors of Arts in History, a minor in African American Studies and over 9 years of administrative experience in law, education and healthcare.

Skill Synopsis

Excellent Oral, Written, Presentation and Interpersonal Skillfulness, Type 50 wpm, Multi-Tasked and Self-sufficient Starter, Great Service Orientation, Strong Attention for Details, Strong

Organization and Prioritization, Inventory Management, Accounting and Bookkeeping, Able to effectively meet Deadlines, Active listening and Negotiation ability, Knowledgeable in copyright

Laws, case management, legal research and study,GA law and government regulations. Proficient in

computer programs and databases: Microsoft Office, Quickbooks, RIDS Keying, LOGIWARE, GROOVEPACKER, STARS, SUCCESS, Department of Labor, ACS, ProSolution Development, GRATIS, Adobe Reader, LexisNexis, Accurint,GroupWise 7 Windows Client User, IRECON, GE Centricity, Cerner and GPR.

Work Experience

Picker / Packer Indeed Flex September 2022- March 2023

Seal containers or materials, using glues, fasteners, nails, and hand tools.

Assemble, line, and pad cartons, crates, and containers, using hand tools.

Obtain, move, and sort products, materials, containers, and orders, using hand tools.

Mark and label containers, container tags, or products, using marking tools.

Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.

Remove completed or defective products or materials, placing them on moving equipment, such as conveyors, or in specified areas, such as loading docks.

Load materials and products into package processing equipment.

Customer Service Representative Dynata, LLC May 2020- August 2020

●Surveyed residents and employees from rural and metro areas regarding public occurrences, elections, and statuses.

●Chat, email and phone experiences.

●Entered survey data into a collective system database.

●Operated multi-line telephone systems to ensure quality analyses.

●Provided collective end of day statuses to maintain national reports.

●Made outgoing telephone calls to residents for surveying and follow-ups.

Lead Teacher All-Star Learning Center June 2019 -December 2019

•Led instructional classrooms ranging ages infants through pre-school.

•Provided written lesson plans for daily and monthly instructions for self and assistant teachers.

•Followed lesson plans daily and also included additional extra-curricular activities.

•Assisted students with engaging in learning activities, recreational play, nap-time, feeding and diaper changing.

Family Dollar October 2017- August 2018 Customer Service Representative

•Provides customer engagement in positive and approachable manner.

•Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

•Independently stocks shelves and recovers merchandise in the store.

•Accurately handles customer funds and processes transactions using the POS system.

•Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Emory Specialty Associates August 2014- February 2016 Patient Services Coordinator I/ Call Center I

•Provided courteous and professional administrative support by honoring all clinic and company policies and procedures.

•Greeted and assisted patients at front desk with checking in, scheduling appointments, and follow ups, transfer of records, questions, concerns and medical consultations.

•Answered high volume incoming calls at call center while providing information, scheduling appointments and assisting patients with registering and updating information, refill request, referrals and relaying and routing written and or verbal communications.

•Assured that patient demographic and insurance information is verified and updated using GPR.

•Collected co-pays via cash, check and/or card for Primary and Specialist visits.

•Balanced and deposit monies received at the end of day accordingly.

•Sorted and scanned documents.

Georgia Department of Human Resources May 2012 -January 2014 Agent (Ga Division of Child Support Services)

•Corresponded with customers, attorneys and other constituents via telephone, email, mail and direct contact while offering courteous and responsive services to questions and concerns.

•Worked and monitored reports including but not limited to Data Warehouse, Paternity Determination and SIDF9FEA-Cases.

•Calculated and established child support obligations in accordance with state guidelines.

•Served as a liaison for the Office of State Administrative Hearings (OSAH).

•Analyzed problems and develop efficient solutions by evaluating available information and resources.

•Registered and submitted applications and supporting documents to OSAH to establish support orders.

•Established and conducted group training of 30+ to assist customers with completing and submitting application to Child Support Offices throughout the United States.

•Honored all of the State’s commitments to customers by providing courteous, responsive and knowledgeable service.

•Researched and validated locations and other vital information for missing case members.

•Encouraged customers to utilize on-line customer service portal to increase self-sufficiency.

•Adhered to privacy and security requirements for compliance with HIPAA and safeguarding IRS information.

Education/ Related Training

Certified Director Leadership Training September 2020-March 2021

Georgia State University- Atlanta, GA August 2006- May 2010

Contact this candidate