Diane Cohen

**** *********** **.

Raleigh, North Carolina 27612 United States Mobile: 919-***-****

Email: ad13ib@r.postjobfree.com

Work Experience:

Cashier

Lowes Home Improvement

**** ***** ****** Rd.

Raleigh, NC

6/2021 - Present Hours per week: 30

Duties, Accomplishments and Related Skills:

•Provide excellent customer service while demonstrating attention to detail, flexibility and innovation in resolving problems

•Check out customer merchandise daily

•Unload (501b or more) and distribute inventory from the loading area to the store

•Organize and prepare the store for each shift to begin daily duties

•Interacting with the public, giving directions and responding to inquiries

•Retaining and implementing knowledge of all applicable standard operating procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.

Overnight Warehouse Stocker Amazon

3200 Bush St.

Raleigh, NC

5/2019 - 6/2020

Hours per week: 40

Duties, Accomplishments and Related Skills:

•Receive and put away inventory

•Prepare customer orders

•Load boxes into trucks for shipment

•Use scanners to read bar codes on products

•View prompts on screens and follow the direction for some tasks

•Troubleshoot problems

•Ensure product meets quality requirements

Customer Service Assistant JCPenney’s

4217 Six Forks Rd Raleigh, NC

8/2014 - 5/2019

Hours per week: 30

Duties, Accomplishments and Related Skills:

•Provide excellent customer service while demonstrating attention to detail, flexibility and innovation in resolving problems

•Check out customer merchandise daily

•Unload (501b or more) and distribute inventory from the loading area to the store

•Organize and prepare the store for each shift to begin daily duties

•Interacting with the public, giving directions and responding to inquiries

•Retaining and implementing knowledge of all applicable standard operating procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.

Store Associate Tuesday Morning

13200 New Falls of Neuse Rd Raleigh, NC

7/2011 - 7/2013

Hours per week: 25

Duties, Accomplishments and Related Skills:

•Provide excellent customer service while demonstrating attention to detail, flexibility and innovation in resolving problems

•Check out customer merchandise daily

•Unload (501b or more) and distribute inventory from the loading area to the store

•Organize and prepare the store for each shift to begin daily duties

•Interacting with the public, giving directions and responding to inquiries

•Retaining and implementing knowledge of all applicable standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.

Customer Service Assistant ACS

1200 Crescent Green Cary, NC

10/2012 - 1/2013

Hours per week: 25

Duties, Accomplishments and Related Skills:

•Addressed customer phone inquiries daily by using a standardized script and followed written procedures within six-minute expected time frame

•Collected information, researched, and resolved customer inquiries

•Logged customer calls though out the day

•Effectively communicated with customers to resolve issues in an expeditious manner

•Retaining and implementing knowledge of all applicable standard operating procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles.

Teacher's Assistant

Wake County Public Schools

5625 Dillard Dr, Cary, NC

10/2001 - 6/2009

Hours per week: 40

Duties, Accomplishments and Related Skills:

•Worked with children with disabilities ranging from Autism to Down Syndrome

•Prepared educational materials to enhance the learning environment

•Monitored and interacted with children to promote social skills

•Attended to children's personal hygiene needs

•Disbursed medication and assisted students with checking out books in the library

•Monitored and oversaw recreational games for the Before and After School Program

Paper Technician Lasion S&I Imagery

Company closed no address available Raleigh, NC

5/1998 - 10/2001

Hours per week: 40

Duties, Accomplishments and Related Skills:

•Prepared documents to be photographed

•Worked with a team to complete projects

•Fulfilled other duties as assigned

Education:

Bennett College Greensboro, NC United States Bachelor's degree 5 / 1997

Major: Psychology

Techskills Raleigh, NC United States Technical or occupational certificate 10 / 2010

Major: Medical Administrative Assistant Program Relevant Coursework, Licenses and Certifications: Certified Medical Administrative Assistant

References:

Name Employer Title Phone Email

Phyllis Hilliard 919-***-**** ad13ib@r.postjobfree.com Phyllis Hilliard

Employer Title

Phone 919-***-****

Email ad13ib@r.postjobfree.com Indicates professional reference

Additional Information:

Microsoft Office Suite (Word and Power Point)

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