Hospitality
Resume:
HICHAM
DAKI
ad13i9@r.postjobfree.com
Alexandria, VA 22314
Highly experienced Customer Service professional, Able to handle a high volume of customer in a fast paced, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills oral and written communications Comfortable in interacting with all levels of the organization and public Excellent problem solving and negotiating skills Able to make decisions independently and quickly. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
PROFESSIONAL SUMMARY
Chantilly National Golf & Country Club - Clubhouse and restaurant Manager
Centreville, VA • 08/2019 - Current
Medi Catering - Manager
09/2014 - 08/2019
Mussel Bar & Grille By Robert Wiedmaier - Assistant Manager Arlington, VA • 02/2012 - 08/2014
WORK HISTORY
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
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Led and directed team members on effective methods, operations, and procedures.
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Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
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Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
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Maximized performance by monitoring daily activities and mentoring team members.
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Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
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Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
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Controlled costs to keep business operating within budget and increase profits.
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Cross-trained existing employees to maximize team agility and performance.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Mentored team members to enhance professional development and accountability in workplace.
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Helped with planning schedules and delegating assignments to meet coverage and service demands.
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SKILLS
• Staff Management
• Customer-Oriented
• Passion for Customer Satisfaction
• Food Service Background
• Organization and Prioritization
• Team Management
• Financial Management
• Decision Making
The National School of Commerce
And Management
Marrakesh Morocco
Logistics Management
International Business School Hotel
& Tourism Management
Marrakesh Morocco
Hospitality
EDUCATION
Contact this candidate