Call Center Primary Care
Resume:
Susan Mustoe
Lyman, SC *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Village Medical - Houston, TX
May 2022 to Present
Working remote...answer digital calls from several states scheduling patients...canceling appointments...entering full registrations and insurance for new patients...transfer patients to triage, billing, and referrals, escalating calls, disposition calls. Answer 100 plus calls a shift. Call Center Southern Primary Care Rep
LifeMD...RexMD - Greenville, SC
January 2022 to April 2022
I was hired to work 4 Southern Primary Care call Center patient registration they did not get the program up and running so they forced us into sales for Viagra and Cialis that did not represent who I am and so I left on my own
Patient Services Representative
The Urology Center Spartanburg - Greer, SC
August 2021 to January 2022
I was the only office person and this office that was an extension of a bigger office and I did all the duties of the front office patient Services representative Physician Practice Specialist
Greenville Health System/Prisma Health - Greenville, SC August 2013 to December 2020
Physician Practice Specialist
Grove Road office in an outpatient mental and behavioral health clinic/check in and out/answer all incoming calls/schedule appointments for all providers and residents. Processed payments and end of day. Wore many hats. Epic trained
Referral coordinator
Office coordinator for Simpsonville office.
Coordinated all duties of office from open to close. Key holder. Physician Practice Specialist
Prisma Health/Greenville Memorial Hospital - Greenville, SC August 2013 to December 2020
Office coordinator at Grove Road practice. All responsibilities of medical office including referrals and waitlists. Open and close office. Processed all payments and end of day duties. Epic trained. Referral Coordinator at Patewood practice.
Office Coordinator for Simpsonville satelite office. Opened and closed office. Key holder. Epic trained. Unit coordinator
New Hanover Regional Medical Center - Wilmington, NC May 2004 to October 2012
Processed all paperwork for patients being admitted to neurosurgery department, greeted patients and guests. Answered all incoming calls.
Assisted with patient care.
Education
AAS General Office Tech in Business
Southeastern community college - Whiteville, NC
August 1983 to May 1985
High school diploma in Business
Lumberton High School - Lumberton, NC
August 1980 to June 1983
Skills
• Computer, fax, phone, copier, dependable, trustworthy (10+ years)
• Epic/Microsoft office Word/fax/phone/super great listener/
• EMR Systems
• Hospital Experience
• Laboratory Experience
• Customer Service
• Front Desk
• Microsoft Excel
• Data entry
• Computer literacy
• Accounting
• Medical Receptionist
• Medical Records
• Medical Office Experience
• Insurance Verification
• English
• Medical Billing
• HIPAA
• Medical Scheduling
• Experience Administering Injections
• Triage
• Patient Care
• Medical terminology
• Microsoft Word
• Primary Care Experience
• Venipuncture
• Computer skills
Additional Information
Health unit clerk
Contact this candidate