CURRICULUM VITAE

Divya Ramchandani Address -

Flat no. -504, 5th Floor, BLDG 4,

Neel Sankul Chs, Sector 11,

Kalamboli

: 982******* Navi Mumbai – 410218

: ad13i1@r.postjobfree.com

Career Objective

To seek challenging position in a company where my education, skills, abilities can be utilized to the fullest potential in order to achieve organizational as well as personal goals. Professional Experience (Total Work Experience: 7 years & 2 months) Last Employer : Consim Info Pvt Ltd. (Udaipur)

Designation : Retail Store Manager

Period : Since 16th May, 2014 till 6th Feb, 2015

Key Responsibilities:

Responsible for driving retail sales through sales team for matrimony and real estate division

Increased firms revenue by timely achievement of targets set by the management

Preparing daily MIS and reporting to management

Providing brief to team members at start of the day & end of the day Highlights:

Initiated marketing activities like road shows and events in malls to increase sales Previous Employer : Idea Cellular Ltd

Designation : Activation Officer

Period : Since 25th Oct, 2012 till 17h March, 2014 Key Responsibilities:

Responsible for activation of new prepaid connections for Udaipur zone

Carrying out verification of filled customer application forms before processing

Ensuring KYC compliance as per TRAI regulations

Providing necessary approvals for activation after due diligence

Resolving all discrepancies; resulting in zero pendency Highlights:

Increased customer base by carrying out drive of ‘on the spot activation’ of prepaid connections at POS Previous Employer : Aircel India Ltd

Designation : Sales Executive

Period : Since June, 2012 till October, 2012

Key Responsibilities:

Responsible for selling new post-paid connections for Udaipur zone

Effective leads management by converting 100% leads provided by call centre team

Handling queries & complaints of both new and existing post-paid customers

Working and updating customer details on tools like CRM/AIRCEL IDM Previous Employer : Eden Animation Pvt. Ltd (Udaipur) Designation : Admin Manager

Period : 6 months (June, 2011 till December, 2011) Key Responsibilities:

Carrying out all day to day admin activities like arranging meetings, Salary management, maintaining attendance of employees & managing day to day expenses with petty cash

Playing key role in tracking the performance & productivity of employees on regular basis Previous Employer : Lake City Telecom (Airtel Service Centre) Designation : Customer Relationship Officer - Retention Period : 1 year and 9 months (September, 2009 till June, 2011) Key Responsibilities:

Handling queries & complaints of both prepaid and post-paid walk in customers

Achieving sales target by activating prepaid and post-paid connections

Capturing and updating customer details in various CRM systems

Playing key role in coordinating with channel partners of the company Highlights:

Received trophy for the best ‘Customer Relationship Officer’ for 2 consecutive quarters

Received quarterly rewards for consistent performance, zero escalations & excellent client rapport First Employer : Sound & Vision and Deepak Associates (Udaipur) Designation : Team Leader

Period : 2 years and 7 months (Feb, 2007 till September, 2009) Key Responsibilities:

Monitoring of Prepaid Enrollment Forms (PEF) ensuring maximum compliance

Conducting training sessions and creating awareness about PEF punching process to team members

Improved efficiency by ensuring 100% punching and completing targets within SLA Education Qualification

Year Degree College University Marks in %

2008

MBA HR &

Marketing

BNPG College Sikkim Manipal University 64.00

2006 T.Y.BA BR Ambedkar college M.L. Sukhadiya University 51.00 2003 H.S.C

Government Senior Secondary

School

R.B.S.E. Board 56.00

2001 S.S.C

Government Senior Secondary

School

R.B.S.E. Board 50.00

Technical Skills

PG Diploma in Yoga & Naturopathy from Maharishi Dayanand Yog Sansthan in year 2021

MS Office (Word, Excel, PowerPoint & Outlook) and internet

ICRM/ Packs/ IPMS / POS / NMS

Personal Information

Date of Birth : 23rd September, 1985

Marital Status : Married

Language : English, Hindi and Sindhi

DECLARATION:

I hereby declare that above mentioned details are correct and complete to the best of my knowledge and belief.

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