Customer Service Administrative Assistant

SKILLS

Administrative Assistant

Customer Service

Human Resources

Inventory

Management

Policies and Procedures

Public Health

Quality

Quality Assurance

Quality Control

Scheduling

Security

Support

Troubleshooting

SUMMARY

Highly motivated and experienced customer service representative with over [10 +] years of experience in providing excellent customer service. Possesses strong communication, problem-solving, and customer service skills.

WORK EXPERIENCE

Customer Service Jun 2022 - Present

AppleOne Street Level Strategist ( CDC) Romote,

Displayed online presence throughout shift with lead supervisor & each of the 12 team members with calls were monitored throughout.

Attended morning/midday group meetings discussing & addressing particular calls. Discussed new information provided by the CDC.

Discussed areas of performance improvement, as well as participate in role playing. Collaborated with the California Department of Public Health. Contacting State residents throughout all 58 counties inquiring on vaccination status. Informing non-vaccinated calls of the importance of getting vaccinated. If caller was un-vaccinated, we attempted scheduling them with Walgreens, My Turn, CVS Minute Clinic, or Costco's in their areas.

Law Clerk/Data Support Unit Archives / Warehouse Aug 2021 - Jun 2022 Los Angeles County Public Defender Compton, CA

Inputting data in closed files from multiple Public Defender offices on the Public Defender Archiving and Record Systems.

Preparing and boxing all closed files to be sent to the vendor for scanning. Entering confidential data in various categories in the database in the Public Defender Archiving and Record Tracking System and in the Client Case Management System

(PDARTS & CCMS).

Performing program supporting tasks organizing forms, photocopies, and files. Operating as a phone agent on a multi-line phone system. Assisting clients, staff members, & general public with department related inquiries. Repairing reprocessed and returned unprocessed felony, juvenile, misdemeanor, non-scan able, as well as "do not destroy" case files to the vendor. Received and reviewed incoming files to be closed & stored in achieves & warehouse. Operating the Juvenile Automated Index Number Inquiry program for locating Juvenile cases in the Los Angeles Public Defender Archiving and Record Tracking System and in the Client Case Management System (PDARTS & CCMS). Inputting information on DMS (Defense Management System), Sessions 1 and 2. Review and quality control Felony, Misdemeanor, Juvenile, Non-Scan able, and Do Not Destroy cases for all Public Defender office branches. Agency. Cashier Nov 2016 - Mar 2020

Walmart Compton, CA

Operated the register, accurately and efficiently delivering an error-free transaction record and balanced drawer at the end of every shift.

Michelle McLaurin 424-***-****

************.**@*****.***

Compton, CA, 90222

Checking State ID for proof-of-age for Alcohol & tobacco sales, refusing underage people. Assisting Customer Service with special service, account updates and promotions. Answered inquiries on store policies & concerns supporting positive customer outcome. Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures. Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.

Answered customer telephone calls promptly and appropriately. Alta Med Health Service/ Caregiver Sep 2011 - Oct 2016 Home Health Aide Los Angeles, CA

Traveled to client's homes providing health care service and care continuity. Delivered Assistance to elderly clients in daily activities (Dressing, bathing etc.). Coordinated daily medicine schedules & administration of assisting with quality of life. Sanitized equipment reducing chances of infection. Completed logbook entries, journals and care plans reporting changes and progress. Customer Service Manager Aug 2007 - May 2011

National/ Alamo Car Rental Inglewood, Ca

Management & HR Duties-Hiring, train and evaluate etc. employee's performance. Resolved customer complaints and disputes in a professional and timely manner. Provided conflict resolution to customers as well as preformed de-escalations. Directed & supervised employee's sales, inventory & customer performance. Established credit policies and operating procedures. Analyzed customer service data to identify trends and areas of improvement. Assigned employees to departments.

Enforced safety, health and security rules.

Planned, prepared & kept records of employee work schedules and timecards. Ensured customer service staff followed company policies and procedures. Lead Rental Agent Aug 1994 - Aug 2007

National Car Rental Los Angeles, CA

5+ years Explanation of rental fees policies and procedures during rental process. Preparing Rental Forms as required by State Law.

Computing sales prices and providing options to customer. Discussing vehicle inventory and choices.

Reconciled the cash register prior to close, balancing all cash, credit cards, and checks. Maintained awareness of surroundings and secured cash to prevent potential losses. Answered customer telephone calls promptly and appropriately. EDUCATION

High School Diploma

, Crenshaw,

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