Customer Service Call Center
Resume:
INEZ
HALPHEN
***********@*****.***
Picayune, Mississippi 39466
Proficient Customer service with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
PROFESSIONAL SUMMARY
Assurance Agency - Call Center Customer Service Representative Hattiesburg, MS • 08/2019 - Current
Legendary Marketing - Freelance Affiliate Digital Marketer Los Angeles, CA • 10/2018 - 04/2020
WORK HISTORY
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
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Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
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Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
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Conferred with customers about concerns with products or services to resolve problems and drive sales.
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Educated customers on current promotions, upgrades or new offerings available under current plan.
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Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
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Determined optimal targets, competitor offerings and tactics by studying and analyzing demographic data.
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Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion.
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Monitored trends in social media, industry and competitive landscape to create new material.
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Researched, designed, implemented and tracked advertising and public relations activities.
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Planned marketing initiatives and leveraged referral network to promote business development.
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Maintained high level of understanding of industry standards and trends.
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Grace King High School
Metairie, LA • 06/1996
SKILLS
• Due Diligence
• Customer Complaint Resolution
Easy personality to engage
conversation
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• New Product Information
Call center inbound and
outbound
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• Sales Goals
• Client Needs Assessment
• Invoicing
• Excellent work ethic
• Detail-oriented
• Complaint resolution
• Customer Service
• Conflict resolution
• Flexible & Adaptable
• Relationship-Building
• Mobilization
• Good listening skills
• Cultural awareness
• Computer skills
• Planning and Coordination
Organization and Time
management
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• Responsible
Verbal and written
communication
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• Coachable
• Patience and empathy
EDUCATION
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