Jasmine Williams

Customer Service Representative / Front Desk / Medical Billing/ Personal Assistant

Tucson, AZ 85711

ad13gx@r.postjobfree.com

+1-520-***-****

To utilize my Administrative Office, Medical Billing and Collection Skills in a challenging position with advancement opportunites.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medical Insurance Billing Specialist/Collection Specialist Shared Services Center-Northwest Medical Center - Tucson, AZ May 2023 to Present

Maintained contracts with providers and customers, Verified insurance information collected from patients Detected problems and errors on patient account, Facilitated payment and on patient accounts, Troubleshoot customers complaints and problems and follow - up in a timely manner, Prepared accounts adjustments, Established and Maintained contract with payors to facilitate payment on claims, Initiated appeals and reviews to maximize reimbursement on low insurance payments, Review Explanation of Benefits for accurate payment, Completed account receivable projects, Generated Correspondence to insurance companies Request operative reports and other medical information for claim review, Personal Assistant /Personal Care Assistant

RRJ Logistics

May 2017 to Present

Answering phone calls, emails, Managing schedules, Taking notes at meetings, Helped with personal tasks, Shopping, Cooking, Laundry, Scheduling social engagements, Housekeeping, Bookkeeping. Customer Service Representative / Front Desk

H&R Block - Tucson, AZ

January 2013 to May 2013

Answered Multi- Ph line, Followed Up on Basic Tax questions in a timely matter, Set and Rescheduled Appointments, Data Entry, Demographics, Accepted Payment for Taxes Prepared, Translated for Spanish speaking clients, Coping, Filing, General Office duties. Owner/ Customer Sales Representative

Wireless Plus - Tucson, AZ

July 2001 to December 2002

Direct store sales, Handled technical and billings questions, Bookkeeping, Maintained contracts with providers and customers, Facilitated payments and deposits, Troubleshoot customers complaints and problems and follow - up in a timely manner, Tracked and ordered equipment and supplies, Responsible for selling product and accessories to meet monthly goals. Patient Account Coordinator / Up Front Review

Lincare Inc - Tucson, AZ

April 2000 to July 2001

Patient Account Representative / Insurance Billing Specialist Maintained contracts with providers and customers, Verified insurance information collected from patients Detected problems and errors on patient account, Facilitated payment and on patient accounts, Troubleshoot customers complaints and problems and follow - up in a timely manner, Prepared accounts adjustments, Established and Maintained contract with payors to facilitate payment on claims, Initiated appeals and reviews to maximize reimbursement on low insurance payments, Review Explanation of Benefits for accurate payment, Completed account receivable projects, Generated Correspondence to insurance companies, Request operative reports and other medical information for claim review. Insurance Follow- Up Representative

Carondelet Health Network - Tucson, AZ

April 1998 to April 2000

Patient Account Representative / Insurance Billing Specialist Maintained contracts with providers and customers, Verified insurance information collected from patients Detected problems and errors on patient account, Facilitated payment and on patient accounts, Troubleshoot customers complaints and problems and follow - up in a timely manner, Prepared accounts adjustments, Established and Maintained contract with payors to facilitate payment on claims, Initiated appeals and reviews to maximize reimbursement on low insurance payments, Review Explanation of Benefits for accurate payment, Completed account receivable projects, Generated Correspondence to insurance companies Request operative reports and other medical information for claim review, Customer Service Administrator Associate

Intuit - Tucson, AZ

March 2015

Responsibilities Managed several email boxes and route contacts appropriately, Followed and executed against detailed process documentation in order to process customer requests, Engaged with customer support teams, over a variety of media channels, with a high level of professionalism and courtesy, Consistently perform repeatable process steps in order to provide a quality experience for customers, Responded to escalated/misrouted customers using standardized responses and scripts,Investigated and resolve customer order related issues .

Education

High school or equivalent

Pima Medical Institute - Tucson, AZ

1997 to 1998

Western New Mexico University - Silver City, NM

1993 to 1994

Some college

Pima Community College - Tucson, AZ

1992 to 1993

Skills

• Time Management

• Medical Terminology (3 years)

• Office Experience

• Front Desk (2 years)

• Customer Service (5 years)

• Medical Billing (3 years)

• Basic Math (10+ years)

• Intake Experience (2 years)

• Medical Office Experience (3 years)

• Typing (5 years)

• Spanish (10+ years)

• Sales Experience (1 year)

• English

• Cash Handling (2 years)

• Multilingual (10+ years)

• Translation

• Insurance Verification (3 years)

• Home Care (4 years)

• Personal Assistant Experience (2 years)

• Interpretation

• Caregiving (4 years)

• Medical Coding

• Administrative experience (1 year)

• Process improvement

• Medical Records

• CPT Coding

• Accounts Receivable (3 years)

• Clerical Experience (5 years)

• HIPAA (2 years)

• Phone etiquette

• ICD-9

• Laundry

• Leadership

• Analysis skills

• Windows

• ICD-10

• Data Entry

Certifications and Licenses

driver's license

First Aid Certification

Assessments

Home health aide skills — Proficient

April 2020

Providing care to patients in a home setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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