Customer Service Representative
Resume:
Amber Freeman
Customer service representative bringing top-notch skills in oral and written
communication, active listening, and analytical problem solving skills. Enhances customer experiences by employing service-oriented behaviors and providing customized solutions to build loyalty.
5504 Medcalf St
Ashland, KY 41102
************@*****.***
EXPERIENCE
Convergent - Customer Service Representative
March 2022 - April 2023
-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
-Answered customer telephone calls promptly to avoid on-hold wait times.
-Responded to customer requests for products, services and company information.
Sedgwick - Customer Service Representative
October 2021 - November 2021
-Provided excellent customer service by responding quickly, resolving issues and responding to inquiries.
-Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.
-Kept accurate and current customer account data with manual form processing and digital information updates.
Kings Daughters Hospital - Patient Care Technician July 2021 - November 2021
-Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
-Answered patient assistance calls, assessed needs and offered qualified support.
-Cleaned, sanitized and moved hospital equipment.
Cabell Huntington Hospital - Patient Care Assistant December 2014 - March 2019
-Maintained accuracy, completeness and security for medical records and health information.
-Documented vital signs to inform nurses and physicians of any changes SKILLS
Organization
Time Management
Filing/Data Entry
Inbound/Outbound Calling
Microsoft Office Proficient
10 Key
Quick Learning
Sales
Conflict Resolution
Computer Proficient
Multi-line Phone Proficiency
Customer Relations
Creative Problem Solving
Account Management
Leadership Qualities
in patient status.
-Identified specific needs and provided the highest level of care for the patients well-being.
Graysons Assisted Living
May 2012 -December 2013
-Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
-In charge of ordering all pharmacy supplies and keeping track of inventory levels.
-Supervised team of pharmacy technicians.
EDUCATION
Ceredo Kedova High - Diploma
1993 - 1997
CERTIFICATION
-First Aid/CPR Certified
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