Customer Service Call Center

Edith Kathryn

Trice-Cunningham

*** ********* **** **.

Mansfield, TX 76073

817-***-****

*******@*****.***

Objective

To seek a position where my education, experience, and background can be an asset to the organization. My attention to details, ability to meet & exceed goals, skills and professional attitude are easily incorporated with team assignments or working independently.

Employment History

Customer Service – Call Center July 2019 – September 2020

Delta Airlines

2409 N. Support Rd. Dallas, TX 75261 800-***-**** (HR)

Pay Rate: 15.50 p/hr. 40 hours p/week

Inbound call center representative.

Domestic & International reservation.

Off Schedule problem resolution.

Insurance Claims Representative

Catastrophe Management Solutions

P.O Box 9398, Mobile AL 36691 800-***-****

Pay Rate: Beginning 15.50 p/hr. -Ending 18.00 p/hr. 40-84 hrs./wk.

Claims Service Representative

Catastrophic Claims Assistant Filing.

Customer Service – Call Center Feb. 2016 – Feb. 2017

Dialogue Direct

4301 Cambridge Rd. Ft. Worth, TX 76155 817-***-****

Pay Rate: 15.00 p/hr.

American Airlines Cargo vender/customer service.

Inbound calls to set-up domestic & international cargo shipments.

Documentation, claims resolution of cargo movement, recovery, and fees.

Customer Service – Call Center Nov. 1995 – Aug. 2009

American Airlines SRO

1 Skyview Dr. Ft. Worth, TX 76155 817-***-****

Pay Rate: Beginning 5.50 p/hr. – Ending 22.00 p/h 40 hrs./week

Domestic & International sales and reservations.

Premium customers sales, reservations, problem resolution.

New hire agent recruitment, training, and development.

Education

Colorado Christian University

8787 W. Alameda Ave. Lakewood CO 80226

Bachelor of Art, Biblical Studies, May 2023

Tarrant County Community College

5301 Campus Dr., Ft. Worth TX 76119

Associates of Arts, Education K-12 (Graduation May 2015)

Skills & Experience

Microsoft Office Suite (Word, PowerPoint, Access, Excel)

Electronic Cash Handing, payments, receipts.

Time Management Skills

New Hire Interviews, Onboarding Docs, training & development.

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