Dana Crone

Kelly Education Services (substitute teacher)

Dallas, TX 75228

ad13cq@r.postjobfree.com

214-***-****

A+ Charter Schools

Authorized to work in the US for any employer

Work Experience

Receptionist

Lakeland Hills Living - Dallas, TX

April 2019 to Present

Answering multi-line phones, update daily menus. Announce activities. Keep shipment records from incoming shipments. Update requests for residents.

Daystar, Inc. - Dallas Design District June 2003 - June 2004 Major Account Manager

I was in charge of the Pier One Potpourri Account. My duties included projecting future labor needed to fulfil orders using Excel. Finding/Researching the most cost effective ways to ship the freight all over the United States. Also, making sure that Pier One's invoices were turned in on time to accounts Payable. Receptionist/File Clerk

Enviroplan - Architectural Company

April 2000 to June 2003

I answered the multi-line phones. I also developed a new filing system for blueprints and CAD Drawings. I researched the necessary Educational Requirements for the CAD Technicians, as well as the Head Architect/Office Manager, so that he could keep up with the Continue Education Requirements to keep the office running.

Medical Records Clerk

Dr. Bruce Henry - Medical City Dallas

October 1998 to 2000

Medical Records/Medical Front Office

Working for Dr. Henry in Medical City, I was in charge of receiving requests for medical records from other doctors and specialists throughout Dallas, Texas and the surrounding areas. I also received requests from DISD, RISD, and GISD in order for school aged children to return to school the next spring. I answered the phones, made appointments using the program Medisoft. I pulled the records for the next days appointments as well. Word Processor/Data Entry/Researcher

Professional Head Hunting Company - Dallas, TX

March 1996 to September 1998

Typed resumes using Microsoft Word. Created mailing lists using Brooks and Dunn Database. Researched companies searching to hire Executives wanting to change careers. Technician II/Customer Service

Texas Department Of Public Safety

September 1991 to February 1996

I issued Texas Drivers Licenses using DOS Based program. Handled cash, issued change, gave both the written and computer based multiple choice tests. Used my ability to communicate in Spanish to give eye tests. Also used my problem solving skills to help persons that needed help if they had lost their Drivers Licenses due to personal issues such as Suspensions, DWI's, DUI's and the like.

Education

Associate in Medical Terminology and Billing

Ultimate Medical Academy-Tampa - Tampa, FL

Skills

• Scheduling

• Receptionist

• Filing

• Data Entry

• Billing

• Technical Support

• Sales Experience

• Account Management

• Customer Service

Assessments

Cognitive Ability — Familiar

April 2019

Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: https://share.indeedassessments.com/

share_to_profile/67d9e9ff7946ee5e01ec147b4acb9926eed53dc074545cb7 Composing & Sorting Email — Completed

April 2019

Measures a candidate’s ability to effectively compose and organize email messages. Full results: https://share.indeedassessments.com/share_to_profile/ b5ecd9980429fe9609124b7a93f91beceed53dc074545cb7

Customer Focus & Orientation — Completed

March 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/3rmo2-i-m4ltjwzy Call Center Customer Service — Expert

April 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ e1140d02728318dfc387c67f43e579c4eed53dc074545cb7

Attention to Detail — Completed

April 2019

Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/ share_to_profile/674bca3336c84f779c9f68150ea6a21eeed53dc074545cb7 Reliability — Proficient

April 2019

Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/ share_to_profile/6d33667f3c9f51cc7d44df82ae9e79a5eed53dc074545cb7 Basic Computer Skills: PC — Highly Proficient

April 2019

Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.

Full results: https://share.indeedassessments.com/share_to_profile/ eb1cd992445dc3705dee624bc9eccdf4eed53dc074545cb7

Legal Skills — Completed

April 2019

Measures a candidate’s ability to effectively assist practicing attorneys in the preparation for litigation proceedings. Full results: https://share.indeedassessments.com/ share_to_profile/80d5f97cf9bd4cf3c4d16220fbbf5377eed53dc074545cb7 Customer Focus & Orientation — Proficient

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ c3135ac0c93a106a81c21c1fca1fd49feed53dc074545cb7

Sales Skills: Influence & Negotiation — Familiar

April 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ bbd75dee0b7999cbaf2edfa71a68c70deed53dc074545cb7

Spreadsheets with Microsoft Excel — Completed

March 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals. Full results: https://share.indeedassessments.com/share_to_profile/ dbeea1e2482fa3f4633e1671e17edfd9eed53dc074545cb7

Accounting Skills: Bookkeeping — Familiar

March 2019

Calculating and determining the accuracy of financial data. Full results: https://share.indeedassessments.com/share_to_profile/ a2644ae4c5c514f5ec7724055f9b80f8eed53dc074545cb7

Electronic Medical Records Knowledge — Familiar

March 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/share_assignment/ejsuyzqdntm39gu7 Basic Word Processing with Microsoft Word — Highly Proficient March 2019 Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.

Full results: https://share.indeedassessments.com/share_assignment/wyebjhd-skfvlqio Medical Terminology — Completed

March 2019

Understanding and using medical terminology.

Full results: https://share.indeedassessments.com/share_assignment/tqqtgtubi3k8-ott Email Skills — Proficient

November 2018

Measures a candidate’s ability to effectively compose and organize email messages. Full results: https://share.indeedassessments.com/share_assignment/e7bguqzubosfyobf Supervisory Skills: Interpersonal Skills — Proficient November 2018

Measures a candidate's ability to maintain productive team working relationships by identifying conflict and settling disputes.

Full results: https://share.indeedassessments.com/share_assignment/eujt6tlndgfp0pwf Accounting Skills: Bookkeeping — Proficient

November 2018

Measures a candidate's ability to calculate and determine the accuracy of financial data. Full results: https://share.indeedassessments.com/share_assignment/ygbn13vfixbreylg Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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