Customer Service Account Manager
Resume:
Dana Crone
Kelly Education Services (substitute teacher)
Dallas, TX 75228
**************@***********.***
A+ Charter Schools
Authorized to work in the US for any employer
Work Experience
Receptionist
Lakeland Hills Living - Dallas, TX
April 2019 to Present
Answering multi-line phones, update daily menus. Announce activities. Keep shipment records from incoming shipments. Update requests for residents.
Daystar, Inc. - Dallas Design District June 2003 - June 2004 Major Account Manager
I was in charge of the Pier One Potpourri Account. My duties included projecting future labor needed to fulfil orders using Excel. Finding/Researching the most cost effective ways to ship the freight all over the United States. Also, making sure that Pier One's invoices were turned in on time to accounts Payable. Receptionist/File Clerk
Enviroplan - Architectural Company
April 2000 to June 2003
I answered the multi-line phones. I also developed a new filing system for blueprints and CAD Drawings. I researched the necessary Educational Requirements for the CAD Technicians, as well as the Head Architect/Office Manager, so that he could keep up with the Continue Education Requirements to keep the office running.
Medical Records Clerk
Dr. Bruce Henry - Medical City Dallas
October 1998 to 2000
Medical Records/Medical Front Office
Working for Dr. Henry in Medical City, I was in charge of receiving requests for medical records from other doctors and specialists throughout Dallas, Texas and the surrounding areas. I also received requests from DISD, RISD, and GISD in order for school aged children to return to school the next spring. I answered the phones, made appointments using the program Medisoft. I pulled the records for the next days appointments as well. Word Processor/Data Entry/Researcher
Professional Head Hunting Company - Dallas, TX
March 1996 to September 1998
Typed resumes using Microsoft Word. Created mailing lists using Brooks and Dunn Database. Researched companies searching to hire Executives wanting to change careers. Technician II/Customer Service
Texas Department Of Public Safety
September 1991 to February 1996
I issued Texas Drivers Licenses using DOS Based program. Handled cash, issued change, gave both the written and computer based multiple choice tests. Used my ability to communicate in Spanish to give eye tests. Also used my problem solving skills to help persons that needed help if they had lost their Drivers Licenses due to personal issues such as Suspensions, DWI's, DUI's and the like.
Education
Associate in Medical Terminology and Billing
Ultimate Medical Academy-Tampa - Tampa, FL
Skills
• Scheduling
• Receptionist
• Filing
• Data Entry
• Billing
• Technical Support
• Sales Experience
• Account Management
• Customer Service
Assessments
Cognitive Ability — Familiar
April 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: https://share.indeedassessments.com/
share_to_profile/67d9e9ff7946ee5e01ec147b4acb9926eed53dc074545cb7 Composing & Sorting Email — Completed
April 2019
Measures a candidate’s ability to effectively compose and organize email messages. Full results: https://share.indeedassessments.com/share_to_profile/ b5ecd9980429fe9609124b7a93f91beceed53dc074545cb7
Customer Focus & Orientation — Completed
March 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/3rmo2-i-m4ltjwzy Call Center Customer Service — Expert
April 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ e1140d02728318dfc387c67f43e579c4eed53dc074545cb7
Attention to Detail — Completed
April 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/ share_to_profile/674bca3336c84f779c9f68150ea6a21eeed53dc074545cb7 Reliability — Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/ share_to_profile/6d33667f3c9f51cc7d44df82ae9e79a5eed53dc074545cb7 Basic Computer Skills: PC — Highly Proficient
April 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: https://share.indeedassessments.com/share_to_profile/ eb1cd992445dc3705dee624bc9eccdf4eed53dc074545cb7
Legal Skills — Completed
April 2019
Measures a candidate’s ability to effectively assist practicing attorneys in the preparation for litigation proceedings. Full results: https://share.indeedassessments.com/ share_to_profile/80d5f97cf9bd4cf3c4d16220fbbf5377eed53dc074545cb7 Customer Focus & Orientation — Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ c3135ac0c93a106a81c21c1fca1fd49feed53dc074545cb7
Sales Skills: Influence & Negotiation — Familiar
April 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ bbd75dee0b7999cbaf2edfa71a68c70deed53dc074545cb7
Spreadsheets with Microsoft Excel — Completed
March 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals. Full results: https://share.indeedassessments.com/share_to_profile/ dbeea1e2482fa3f4633e1671e17edfd9eed53dc074545cb7
Accounting Skills: Bookkeeping — Familiar
March 2019
Calculating and determining the accuracy of financial data. Full results: https://share.indeedassessments.com/share_to_profile/ a2644ae4c5c514f5ec7724055f9b80f8eed53dc074545cb7
Electronic Medical Records Knowledge — Familiar
March 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/share_assignment/ejsuyzqdntm39gu7 Basic Word Processing with Microsoft Word — Highly Proficient March 2019 Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: https://share.indeedassessments.com/share_assignment/wyebjhd-skfvlqio Medical Terminology — Completed
March 2019
Understanding and using medical terminology.
Full results: https://share.indeedassessments.com/share_assignment/tqqtgtubi3k8-ott Email Skills — Proficient
November 2018
Measures a candidate’s ability to effectively compose and organize email messages. Full results: https://share.indeedassessments.com/share_assignment/e7bguqzubosfyobf Supervisory Skills: Interpersonal Skills — Proficient November 2018
Measures a candidate's ability to maintain productive team working relationships by identifying conflict and settling disputes.
Full results: https://share.indeedassessments.com/share_assignment/eujt6tlndgfp0pwf Accounting Skills: Bookkeeping — Proficient
November 2018
Measures a candidate's ability to calculate and determine the accuracy of financial data. Full results: https://share.indeedassessments.com/share_assignment/ygbn13vfixbreylg Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate