Amanda Ford

Reno, NV *****

ad13cj@r.postjobfree.com

+1-775-***-****

• Over 15 years experience demonstrating the ability to interact with diverse types of people, cultures and teams

• Developing new and returning client relationships

• Answering phones, taking messages and giving information in a professional manner

• Proficient in active listening to maximize effective communication

• Collecting and distributing messages and in-coming/out-going mail

• Scheduling appointments and coordinating calendars

• Handle a high amount of detail with accuracy

• Self-starter, able to multi-task efficiently

• Ability to analyze issues, situations and procedures to develop effective solutions Authorized to work in the US for any employer

Work Experience

Team Leader/ Kit builder

Wabtec Railway - Reno, NV

July 2022 to April 2023

Picking and Packing sorting for shipping, accurately and quality checked for customer satisfaction. Responsible for completing kits for the kitting department for high priority customers for railroad supplies. Warehouse Floater

Fullfillment Distribution Center - Reno, NV

January 2020 to January 2021

Picked and packed orders to make sure they was prepared for shipping and made sure they was in the proper out going mail ready for pick up for ups usps mail innovations su repost or ground. Chosen for special projects that required assistance from managers that required more attention. Prepared pallets for out going and received pallets incoming required to use a pallet jack. Front End Associate/Customer Service

ALLTRADE TOOLS LLC - Reno, NV

May 2019 to January 2021

Responsible for customer service orders for advanced online and card payments, made sure all customer orders went out same day. Returned manager call backs for customer concerns. Place orders for inventory and stocked the warehouse did inventory counts and maintained parts department in warehouse. Quality Control Inspector

SA Automotive - Reno, NV

August 2018 to November 2020

Inspect headliners for Tesla model 3 vehicles, provide quality and safety inspections. From the beginning of the headliner being built to from pro bond all the way to boxing. Provide quality checks for 10 stations to make sure the headliner is completed and all safety features are properly installed and also making sure the material has no flaws for consumers satisfaction. High demand for making sure each shift makes at least 450 headliners daily. I have a great eye for detail at a fast pace work ability. Housekeeping Guest Services

Boomtown Casino & Hotel - Verdi, NV

December 2017 to February 2018

Responsible for 15 plus assigned rooms daily from check outs or stay overnight. Cleaned each room with disinfectant solutions, changed beds with fresh linen. Provided new toiletries and clean towels. Each room was inspected prior to guests stay to maintain complete satisfaction to the guests and maintaining the reputation of the hotel. Assigned special projects during non busy times such as make sure the linen closets was fully stocked and cleaned, mopped around the pool area while making sure towels was fully stocked. Also assisted with deep cleaning of the rooms required. Customer Service Representative

Call Center for Vitamin Supplements - Reno, NV

January 2017 to March 2017

Receiving all incoming order threw Scan Genius while entering customers orders for the warehouse to ship out before the daily cut off. Took customers orders over the phone and provided shipping information, handled customer returns and issued call tags. Issued credits for return or damaged products. Handled the outgoing mail.

Wells Fargo Reno OCS MR Pilot

Wells Fargo Reno OCS MR Pilot

August 2015 to January 2017

• Responsible for assisting customers with a wide range of inquiries related to online and financial products and services. Duties include: processing on-line transactions; resolving routine hardware, platform, or software operating systems questions; addressing issues concerning customers configuration and/or online products; troubleshooting customer issues related to the modem and/or navigational instructions through the internet.

• Consistently meet all compliance, regulations and identification guidelines. Assist roughly 55-75 customers a day with their online banking needs such as password resets/ basic navigation / and account linkage. Drive to achieve the highest level of performance without sacrificing customer service. Front Office Receptionist and Admin

Express Staffing Services

September 2014 to December 2015

• Answer multiple phone lines and transfer service request to the service dispatchers for HVAC and Generator Deploys.

• Scan Documents and keep record of employee's company phone and equipment and credit cards.

• Keep inventory of office, kitchen and bathroom supplies will making sure fully stocked on a daily basis.

• Keep front office clean and greet clients while assisting their needs and make sure they are directed to the correct department for business needs and meetings.

• Responsible for the daily mail and delivery to the department members. Nanny

Day Care Provider and Live In Nanny - Brentwood, CA March 2012 to October 2013

• Preparing 3 balanced meals and snacks daily.

• Assist with outings and field trips for learning development skills of nature and outdoor activities.

• Provide daily scheduling and structure for the child's needs and learning skills to play and interact with other children and socialization skills.

• Making sure safe clean sanitary area were the children services are provided In Home Care Provider

In Home Supportive Services - Bay Point, CA

January 2011 to October 2011

• Organized and administered medications according to physician's directive.

• Maintained a clean and comfortable living environment for patient.

• Assisted patient with hygiene and dressing.

• Transported patient into the community for medical appointments, stores and outings. Title Clerk

Bank of the West - Pleasanton, CA

March 2011 to July 2011

• Prepared reports describing any title encumbrances encountered during searching activities and outlining actions needed to clear titles.

• Reviewed DMV Titles for transfer from original ownership (repossession) in preparation for auctions. Washington Mutual Credit Protection Debt Cancellation Specialist Washington Mutual Card Services - Pleasanton, CA

August 2005 to August 2009

• Reviewed insurance policy terms and Social Security documentation to insure approval of debt cancellation.

• Worked with customers to resolve financial concerns.

• Maintained phone calls and was responsible for manager call backs.

• Lead Call Quality phone training team to ensure 100% call quality.

• Conducted special projects for marketing department and home loans. Bay Alarm Company Dispatcher/Operator, Agent Board Tech Support Bay Alarm - Pacheco, CA

August 2000 to December 2003

• Handled 150+ phone calls/alarms daily.

• Compiled, copied, sorted and filed records of activities and business transactions.

• Operate office machines such as photocopiers, scanners, fax machines, voice mail systems and personal computers.

• Received incoming telephone or alarm system calls for emergency and non-emergency situations.

• Relayed information and messages to and from emergency sites to locations requiring emergency services.

Education

Under graduate degree in Medical Billing & Coding

University of Phoenix-Online Campus

September 2019 to Present

High school diploma or GED

Skills

• Customer Service

• Call Center

• Quality Control

• Order Entry

• Multi-line Phone Systems

• Quality Inspection

• Title Processing

• Order Picking

• Warehouse Distribution Experience

• Warehouse Experience

• Heavy lifting

• Manufacturing

• Operating Systems

• Technical Support

• Nannying

• Shipping & Receiving

• Office Administration

• Packaging

• Pallet Jack

• Administrative Experience

• Medical Coding

• Medical Terminology

• Medical Billing

• Guest Services

• Quality Assurance

• Medical Records

• Insurance Verification

• Cleaning

• Assembly

• English

Certifications and Licenses

Medical Billing and Coding

September 2020 to Present

I am currently taking classes for billing and coding for undergraduate degree with the university of phoenix. I have four more classes before I graduate. After I graduate I may consider furthering my education for a higher degree so I can focus towards long career goals in the medical and billing and coding field.

First Aid Certification

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