Angela B. Shipp

423-***-**** RINGGOLD, GA ***** ad13b7@r.postjobfree.com WWW.LINKEDIN.COM/IN/ANGELA-B-SHIPP

DIRECTOR OF OPERATIONS

Versatile Operations Professional who leads divisions through change and challenges. Offers +25 years’ experience driving key initiatives from planning to implementation, achieving positive and measurable organizational impact. Selected for promotion based on a proven ability to steer multiple stakeholders, collaborate across departments, and manage shifting priorities and deadlines. Thrives in fast-paced, deadline-driven environments while being attentive to details and conscious of time. Core areas of expertise include:

New Business Development Marketing Leadership Operations Information Technology Human Resources Operations

Physician Relations Patient Care Strategic Planning Customer Service Management Administration Community Outreach

Electronic Medical Records Computer-Based Proficiency HIPAA Compliance Change Management Process Improvement

PROFESSIONAL EXPERIENCE

GREATER CHATTANOOGA ORTHODONTICS Chattanooga, TN

Director of Operations April 2023 – Present

Directs internal operations while supporting organizational goals. Manages all human resources as well as employee engagement.

Key focus on building strong team engagement.

Developing and implementing operations workflows.

FRANKLIN WEALTH MANAGEMENT Hixson, TN 2020 – Present

Operations Manager November 2020 – March 2023

Directs internal operations while supporting organizational goals. Manages all client requests in regards to their investment accounts.

Key focus on implementing strategies related to development of operational excellence.

CHATTANOOGA IMAGING EAST Chattanooga, TN 1995 – Present

Director of Operations 2014 – November 2020

Directs overall Center operations, supporting organizational goals and objectives. Provides strategic direction and operational leadership to all center managers. Facilitates center operations that embrace patient-centered clinical practices. Identifies opportunities for improvement with regards to compliance, financial, and relationship outcomes. Attends community meetings and health fairs to distribute practice information and marketing materials. Markets brand materials directly to referring physicians.

Acts as a resource, mentor, and support for direct reports to ensure strong channels of communication within Center; accountable for all Human Resources activities including payroll submitting for 6 full imaging centers and 165 employees.

Key focus on implementing strategies related to development and management of a strong provider network and vendor relationships; ensures consistent and standardized processes for quality services, leading to exceptional patient experiences.

Center Manager 2008 – 2014

Oversaw daily operations of 3rd imaging center, serving 700 patients per months. Provided leadership, management, and evaluation to 10 center employees. Liaised between staff and Director, resolving conflicts and providing feedback as needed. Ensured delivery of competent and efficient patient care. Served as Radiology Technologist for entire center.

Provided guidance in attainment of organizational goals and promoted teamwork among all personnel to ensure standards for clinical outcomes and regulatory compliance were met on an ongoing basis.

Registration Clerk / Senior Receptionist /Administrative Assistant / Radiology IT Systems Administrator 1995 - 2008

Followed established procedures and guidelines to provide timely and effective secretarial and IT support. Supported compliance initiatives and continuous improvement strategies. Assisted with reporting, employee discipline, payroll, physician / vendor relations, licensing and accreditation, in addition to serving as on-site IT support for intranet, networking, and communications. Promoted 4 times between 1995 – 2008 to roles of increasing supervisory responsibility. Familiarity with Vitalworks, Powerscribe, and PACS.

EDUCATION

BRYAN COLLEGE

Bachelor of Arts (B.A.) Business Administration

CHATTANOOGA STATE COMMUNITY COLLEGE

Associates Degree in Office Management

Certificate in Organizational Management