DP Donteil Patterson

Solon, OH ***** 216-***-**** ad13ay@r.postjobfree.com

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. SKILLS Paperwork Processing

Consultative Sales

Account Updating

Scheduling

Call Management

Complaint Resolution

Data Entry

Appointment Scheduling

Data Collection

Product Knowledge

Microsoft Outlook

Problem-Solving Abilities

Prioritization

Technical Support

Multi-Line Phone Talent

Problem Resolution

Active Listening

Customer Relations

Order Fulfillment

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 05/2023 to 12/2023 Kforce Global Solutions/Sweeping Corporation Seven Hills,Oh Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. CUSTOMER SERVICE REPRESENTATIVE 11/2021 to 05/2023 Spectrum Mobile Garfield Hts, Oh

Take inbound calls to ensure that the customers' cable, phone and internet service is working properly. I serve as peer mentor and training coach for new employees.

CUSTOMER SERVICE REPRESENTATIVE 05/2019 to 08/2021 University Hospitals Of Cleveland Warrensville Heights, OH Took 50-60 calls a day ensuring quality customer service to all patients of the hospital as well as collect payment on overdue bills up to and including 90-180 days or longer days past due.

INTAKE SPECIALIST 12/2018 to 05/2019

Caremark LLC Solon, OH

Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.

Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment. Completed intake assessment forms and filed clients' charts. COLLECTOR 06/2016 to 01/2017

The Revenue Group Bedford Heights, OH

Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Maintained high volume of calls and met demands of busy and productive group.

Negotiated with account holders to devise repayment plans and minimize collections receivables.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

GROCERY SELECTOR/HIGH LIFT OPERATOR 10/2012 to 01/2016 Seaway Foods Bedford Heights, OH

Streamlined inventory management through proficient operation of high lift devices for accurate stock control.

Continuously improved operational skills through active participation in relevant training programs and workshops focused on safe, efficient high lift usage.

Facilitated seamless shift transitions, effectively communicating essential information about ongoing tasks involving the use of high lifts to incoming operators.

Assisted in meeting delivery deadlines by swiftly transporting materials using high lift equipment.

EDUCATION Education Edu

Central State University, Wilberforce, OH

Yes Basic 06/2000

Shaker Hts High School, Shaker Heights, OH

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