Customer Service Delivery

BRANDY PISAREK

*************@*****.*** 301-***-**** Dameron, MD

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. PROFESSIONAL EXPERIENCE

Leonardtown Ford - Service Advisor Leonardtown, MD • 01/2016 -07/2023

● Pleasantly greeted customers and asked open-ended questions to better determine needs.

● Developed estimates by costing materials, supplies and labor.

● Promptly responded to inquiries and requests from prospective customers.

● Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

● Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Always There Companion Care - Personal Caregiver Mechanicsville, MD • 05/2013 - 11/2014

● Assisted clients with daily living needs to maintain self-esteem and general wellness.

● Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.

● Transported individuals to events and activities, medical appointments and shopping trips..

● Entertained, conversed and read aloud to keep patients mentally alert.

● Cleaned house, ran errands, managed laundry and completed weekly grocery shopping. AutoZone - Customer Service Shift Manager Dunkirk, MD • 03/2010 - 01/2013

● Provided backup to frontdesk to step in to assist with various tasks whenever an employee was absent or at lunch.

● Established and updated work schedules to account for changing staff levels and expected workloads.

● Rotated merchandise and displays to feature new products and promotions. Managed overstocking, restocking and inventory control procedures during shift.

● Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

SKILLS

● Team oriented with Strong Service Mindset (Teamwork)

● Building Customer Trust and Loyalty (Leadership Qualities)

● Multitasking and Prioritization (Time Management)

● Verbal and Written Communication (Communication)

● Issue and Complaint Resolution (Conflict Resolution) EDUCATION

College of Southern Maryland La Plata, MD • Expected in 2026 Bachelor of Arts : Nursing

References gladly provided upon request

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