Zanthia L. Sumpter

Columbia, South Carolina *****

803-***-****

ad13a5@r.postjobfree.com

Today’s date:

Dear Hiring Manager,

Please accept this letter as an expression of my interest in the position. I am highly motivated and progress-focused, entry level, HR/ Payroll professional. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to your organization.

Throughout the course of my career, I have perfected my documentation skills and Human Resources, Payroll, Customer Services abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. I work well with the public and I understand the importance of setting priorities and meeting commitments. I readily accept responsibility and the opportunity to take on new challenges.

Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy.

Thank you for your consideration.

Sincerely,

Zanthia L. Sumpter

ZANTHIA SUMPTER

Columbia, SC 29229 803-***-**** ad13a5@r.postjobfree.com

Energetic and reliable HR/ Payroll personnel skilled at working with a diverse group of people. Strong organization, communication, and relationship-building and leadership skills. Constantly finding ways to streamline HR office operations. Eager to bring strong HR/Payroll skills to a growing company in need of senior level support.

Area of Expertise

Administrative Support

Payroll system management

Processing Garnishments

Employee Management

Timesheet Review

Prescreening, Scheduling Interviews for Candidates

Excellent communication skills

Expense reduction

Payroll laws and regulations

ADP

Attention to detail

New hire Processing

Professional Experience:

Spectrum Communications, SC January 2013- present Serviceability Coordinator

•Conducted employee onboarding, helped organize over 1k hours of training and development initiatives

• Coordinated all payroll record keeping processes and identified payroll discrepancies and processed necessary corrections

•Monitored status of accounts receivable and payable to facilitate efficient processing

•Provided guidance on employee relations and matters of corrective action that reduced turnover rates

•Managed company organizational structure, responsibilities, and staffing levels, creating strong hierarchy channels

Retention Receptionist

•Served as primary point of contact for an average of 100 incoming calls per day

•Retain customer relationships by addressing concerns as soon as possible

•Manage and maintain calendars for upper management within the office

•Guaranteed prompt delivery of incoming mail to appropriate office recipients

Customer Care Specialist

•Receive high volume of incoming calls

•Respond to inquiries in a manner which meets high quality, productivity and other performance standards.

•Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.

•Maintained strict confidentiality of all office personnel and customers

Wells Fargo, Columbia SC November 2011-January 2013

Lead Phone banker/ Customer Service Associate

•Coordinated incoming calls from customers

•Provided general administrative support to employees

•Assist other phone bankers with day-to-day tasks, if needed

•Assist customers with reconciling their accounts.

•Resolved and found solutions for any and every situation

Wal-Mart, Columbia SC March 2004- November 2011

Pharmacy Technician

•Maintain pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting order and verifying receipts.

•Ensures medication availability by delivering medications to patients and department.

Blue Cross/ Blue Shield, Columbia SC January 2003-March 2004

Customer Service Rep

•Performed audits specifically targeting and evaluating procedural diagnosis code selection

Identified and corrected problems before government and insurance payers could challenge incorrect coding.

Determine the amount of coverage a customer should receive according the procedure done and the coverage on the account

Conducted quality assurance assessments and reviewed statistical sample

Stay in constant contact with medical facilities providing service to determine accuracy of claims being made

Education:

Beta Tech University

Medical Assistant

Columbia Southern University

BS Human Resource Management/ Minor in Business

January 2004- January 2006

Currently Enrolled

2025 Projected Graduate

Year

Contact this candidate