Resume

Customer Service Fire safety

Location:

Banning, CA

Posted:

December 19, 2023

Contact this candidate

Resume:

RICHARD LEIVAS JR

ad13a4@r.postjobfree.com 928-***-**** Cherry Valley, Ca 92223

Summary

Objectives I have a long career in the Fire Service from 1987 as an entry level FireFighter through 2017 as a Fire Chief for the Oatman Fire District. Over my 20 year career I have strived for excellence, teamwork, integrity and as a EMS provider compassion. The level of training that I have received from the NFPA and the Arizona Fire Marshals Office has aided in my career. Over my career I have overseen many training programs from fire extinguisher use to Fire/Life safety programs. In 2017 I went to work for Walmart as an associate at a fuel station and have achieved the position of Salary Manager in 2019 and Asst. Store Manager in 2020.

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Skills

Customer Relations

Records Management

Store Organization

Business Development

Operations Oversight

Mentoring and Coaching

Microsoft Office Suite

Staff Supervision

Store Opening and Closing

Workforce Management

Staff Management

Customer Experience

Relationship Building and Management

Attention to Detail

Customer Service and Engagement

Customer Service Management

Team Building and Leadership

Regulatory Compliance

Customer Service

Experience

Walmart Riverside, CA

2028 Salaried Asst. Store Manager Riverside CA

01/2020 - 03/2021

Answered customer questions and addressed problems and complaints in person and via phone.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assisted in recruiting efforts by interviewing candidates for open positions in the store.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Collaborated with other departments within the organization to coordinate promotions, events, and special projects.

Coached and developed store associates through formal and informal interactions.

Handled complaints from customers by empathetically listening, recording details and offering solutions.

Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Delegated assignments based on team strengths to optimize floor coverage and service levels.

Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Delegated work to staff, setting priorities and goals.

Mitigated business risks by working closely with staff members and assessing performance.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Ensured compliance with all safety regulations throughout the store premises.

Oversaw coaching and guidance of store employees to foster advancement in work operations.

Completed day-to-day duties accurately and efficiently.

Recognized by management for providing exceptional customer service.

Oatman Fire District Oatman, AZ

Fire Chief

05/2015 - 12/2017

Recruited qualified personnel through job fairs or other outreach activities.

Responded to fire and emergency alarms and evaluated emergency to direct company operations.

Maintained an inventory of supplies and equipment needed for responding to emergencies efficiently.

Evaluated new technologies for use in improving firefighting capabilities within the jurisdiction.

Investigated complaints received from citizens relating to Fire Department operations.

Managed staffing, recruitment, interviewing and selection of potential team members in alignment with station needs.

Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.

Trained subordinate staff on current best practices for responding effectively to fires or other emergencies.

Oversaw station efforts to continuously deliver timely and quality responses in areas of fire, medical and public safety administration.

Prepared weekly reports summarizing key accomplishments achieved by the Fire Department during that time period.

Analyzed incident data from previous years in order to identify areas needing improvement.

Provided leadership and direction to department personnel in the development and implementation of fire prevention, suppression, hazardous materials, emergency medical services, technical rescue and public education programs.

Conducted fire prevention and suppression operations.

Prepared records and reports of company responses to fires or other emergencies.

Developed and implemented training procedures for newly hired personnel.

Responded to emergency incidents at various locations within the jurisdiction when necessary.

Conducted search and rescue operations, quickly analyzed medical emergencies and administered first aid to injured persons.

Established relationships with local government officials to coordinate mutual aid agreements for emergency response activities.

Ensured proper maintenance of vehicles and equipment used by firefighters.

Developed and administered department budget including capital projects.

Managed daily operations of the Fire Department by developing policies and procedures related to safety, training, recruitment and retention, records management, discipline and administrative issues.

Participated in professional organizations in order to stay abreast of industry trends.

Recognized by management for providing exceptional customer service.

Maintained updated knowledge through continuing education and advanced training.

Completed day-to-day duties accurately and efficiently.

Exceeded customer satisfaction by finding creative solutions to problems.

Planned and completed group projects, working smoothly with others.

Tractor Supply Co Lake Havasu City, AZ

Sales/Customer Service

09/2015 - 10/2016

Greeted customers to determine wants or needs.

Prepared merchandise for purchase or rental.

Developed an understanding of all products available in order to provide accurate information to customers.

Organized store by returning merchandise to proper areas and restocked displays.

Answered customer questions about products and services and recommended appropriate solutions.

Answered customer inquiries regarding products, prices, availability, product uses and credit terms.

Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Provided excellent customer service by engaging in friendly conversations with patrons.

Recommended additional merchandise based on customer needs or interests.

Answered store and merchandise questions and led customers to wanted items.

Operated cash register to process cash, check or credit card payment transactions.

Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Offered suggestions for improvement when possible to increase customer satisfaction levels.

Assisted in inventory management by restocking shelves as needed.

Bagged or packaged purchases and wrapped gifts.

Maintained a clean and organized sales floor to ensure customer satisfaction.

Adhered to all company policies and procedures for processing sales transactions accurately and efficiently.

Listened to customer requests and asked questions to provide effective solutions.

Recognized potential theft situations and took appropriate action per company policy.

Cleaned shelves, counters and tables to maintain organized store.

Watched for and recognized security risks and thefts to prevent or handle situations.

Greeted customers entering the store and provided assistance with product selection.

Processed merchandise returns and exchanges promptly and professionally.

Exceeded customer satisfaction by finding creative solutions to problems.

Understood and followed oral and written directions.

Completed day-to-day duties accurately and efficiently.

Assisted with customer requests and answered questions to improve satisfaction.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Recognized by management for providing exceptional customer service.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

City of Lake Havasu Lake Havasu City, AZ

Fire Tech

11/2003 - 09/2013

Maintain Fire Fleet for 6 stations per NFPA standards

Conduct inspections and maintenance of fire apparatus

Maintained records of system tests and repairs performed in accordance with NFPA standards.

Performed routine maintenance on all fire protection equipment to ensure proper operation.

Helped keep machinery functioning properly with regular inspections and maintenance.

Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.

Observed strict safety protocols to maintain personal and coworker safety.

Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.

Ensured that all necessary tools were available prior to commencing any service call.

Worked on equipment desk and demobilized fire engines, water tenders and other machinery used in responding to incidents.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Achieved cost-savings by developing functional solutions to problems.

Worked with cross-functional teams to achieve goals.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Prioritized and organized tasks to efficiently accomplish service goals.

Understood and followed oral and written directions.

Recognized by management for providing exceptional customer service.

Maintained updated knowledge through continuing education and advanced training.

Exceeded customer satisfaction by finding creative solutions to problems.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Desert Hills Fire District Lake Havasu City, AZ

NREMT/Fire Fighter

09/1998 - 12/2003

General firefighting duties and EMS calls within the District

Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.

Responded to hazardous materials spills to contain the spread of contamination and prevent further environmental damage.

Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.

Prepared reports detailing the outcomes of emergency incidents including any property damage or injuries sustained.

Evaluated incident scenes for dangerous conditions such as unstable structures or hazardous materials before entering them.

Monitored radio communications during emergency calls and dispatched additional resources as needed.

Kept station in peak working order by inspecting facilities, equipment and personnel.

Informed and educated local community members about fire prevention and safety.

Trained continuously to maintain required physical fitness for demanding work.

Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.

Observed strict safety protocols to maintain personal and coworker safety.

Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.

Maintained tools and fire vehicles, contributing to rapid response capability.

Instructed new firefighters on the use of fire equipment and emergency response protocols.

Held nozzles and directed streams of fog, chemicals or water to combat fires.

Patrolled assigned areas to identify potential hazards that could lead to fires.

Performed fundamental firefighter and driver duties.

Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.

Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.

Controlled and extinguished fires using manual and power equipment.

Organized fire caches and positioned equipment for most effective response at emergency calls, which resulted in quicker action times.

Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.

Conducted daily physical fitness training sessions for firefighter personnel in order to maintain a high level of readiness.

Ascended and descended ladders, stairs and ramps in smoke-filled areas.

Administered emergency treatment and medical care to people injured in accidents and fires.

Responded to fire and safety-related emergency calls in local area.

Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.

Rehabilitated fire hoses, portable water tanks and other equipment.

Combatted fires by holding nozzles and directing streams of fog, chemicals or water.

Assisted in extinguishing residential, commercial, and industrial fires using hoses, ladders, pumps, foam systems, and other specialized tools.

Checked hoses and breathing masks after fire calls to determine proper functionality.

Rescued fire victims and administered emergency medical aid.

Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.

Completed field assessments of active fires and planned optimal approaches.

Used axes and other tools to break through windows and debris.

Attended firefighting classes to learn proper techniques and safety procedures.

Collaborated with Hazmat to clean up chemical and oil spills.

Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.

Triaged patients to assist emergency workers in administering medical care.

Worked on equipment desk and demobilized fire engines, water tenders and other machinery used in responding to incidents.

Handled routine custodial maintenance of breathing, resuscitation and apparatus equipment.

Located victims trapped by fires, extricated and rendered first aid.

Investigated the cause of fires by conducting interviews with witnesses and analyzing evidence.

Promptly responded to incidents and demobilized water tenders and fire engines.

Performed regular maintenance and testing of all firefighting gear, vehicles, and equipment.

Provided medical assistance to victims of fires or other emergencies.

Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.

Provided first aid treatment for injured persons until paramedics arrived on scene.

Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.

Completed day-to-day duties accurately and efficiently.

Understood and followed oral and written directions.

Worked with cross-functional teams to achieve goals.

Displayed strong telephone etiquette, effectively handling difficult calls.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Collaborated with others to discuss new opportunities.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Exceeded customer satisfaction by finding creative solutions to problems.

Recognized by management for providing exceptional customer service.

Walmart 4543 AZ

4543 Salaried Store Manager

01/2019 - 12/2021

Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Implemented efficient systems for tracking stock movement.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Developed strategies to maximize sales and profitability.

Formed and sustained strategic relationships with clients.

Resolved customer complaints in a timely manner.

Monitored employee performance and identified performance gaps for corrective action.

Provided feedback on marketing campaigns to improve effectiveness.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Trained and mentored associates to teach daily tasks and procedures.

Identified opportunities for cost savings through waste reduction initiatives.

Implemented successful business strategies to increase revenue and target new markets.

Established customer service standards and monitored staff compliance.

Created effective business plans to focus strategic decisions on long-term objectives.

Updated and maintained store signage and displays.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Prepared staff work schedules and assigned team members to specific duties.

Managed daily banking activities such as deposits and withdrawals.

Monitored progress by establishing plans, budgets and measuring results.

Managed inventory tracking and physical inventory counts to minimize loss.

Mitigated business risks by working closely with staff members and assessing performance.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Conducted daily store operations, including opening and closing procedures and cash handling.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Delegated work to staff, setting priorities and goals.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Assessed operational efficiency of the store's departments.

Evaluated store performance and incorporated feedback to implement improvement plans.

Recruited, trained and supervised new employees.

Ensured compliance with safety regulations and company policies.

Strengthened work flow productivity by hiring, managing and developing top talent.

Recognized by management for providing exceptional customer service.

Collaborated with others to discuss new opportunities.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Understood and followed oral and written directions.

Assisted with customer requests and answered questions to improve satisfaction.

Maintained updated knowledge through continuing education and advanced training.

Walmart

Department Manager, Salaried Asst. Store Manager

05/2017

Walmart AZ.

Dept Manager

01/2017

Tristar Fire Medical Safety LLC Lake Havasu City, AZ

Fire Chief/Lead Instructor

10/2007

Coordinate staff and equipment for medical standby on state and federal land

Coordinate between local and federal agencies

Manage Incident Action Plans and Emergency

Communication Plans for incidents

Manage a fleet of emergency vehicles in 3 states.

Loma Linda University Health Care Redlands, CA

Driver

09/2021 - 07/2023

Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Provided excellent customer service by responding promptly to customer inquiries and complaints.

Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.

Coordinated with team members and remained flexible in work scheduling to meet service needs.

Demonstrated professional conduct with clients to deliver outstanding customer service.

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Achieved consistently high customer scores due to exceptional service.

Checked vehicle after shift for damage.

Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Documented daily mileage, gas, and other data.

Determined most expedient trip by mapping out driving routes ahead of time.

Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Performed pre-trip inspection checks and reported problems to supervisor.

Maintained accurate logs of vehicle inspections and repair status.

Transported riders to designated stops according to pre-determined schedules.

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Interacted with customers pleasantly to meet needs and drive satisfaction.

Adhered to company policies and procedures related to safety and security standards.

Transported clients to specified destinations safely and on-time.

Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.

Saved fuel by leveraging GPS to identify faster routes.

Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.

Picked up clients from specific locations to transport and drop off at destinations.

Participated in training sessions regarding safe driving practices and defensive driving techniques.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Achieved cost-savings by developing functional solutions to problems.

Exceeded customer satisfaction by finding creative solutions to problems.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Recognized by management for providing exceptional customer service.

Assisted with customer requests and answered questions to improve satisfaction.

Collaborated with others to discuss new opportunities.

Maintained updated knowledge through continuing education and advanced training.

Completed day-to-day duties accurately and efficiently.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Prioritized and organized tasks to efficiently accomplish service goals.

Transported clients to specified destinations safely and on-time.

Reported any incidents involving the truck or its cargo to management immediately.

Monitored traffic conditions and applied defensive strategies to avoid accidents.