Madison Craig

* ******** ***** *** *

Braintree MA, 02184

781-***-****

ad139f@r.postjobfree.com

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Skills ● ProblemMediation

● Strong Communication

● Positive and Professional

● Emergency Response

● Tech-savvy

● ARC-GIS

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Experience Children’s Center at Groton / Assistant Preschool and Infant Teacher

February 2023 - PRESENT, Groton MA

● Maintained health and safety standards with clean, tidy classroom spaces.

● Gave children balanced activities encompassing learning, rest, and play each day.

● Supported the education of children using varied educational techniques, storytelling, and free play.

Fitchburg State University / Assistant Resident Director August 2022 - PRESENT, Fitchburg MA

● Stayed connected with residents through regular one-on-one contact to address concerns and offer assistance.

● Handled wide-ranging emergencies and after-hours calls for lock-outs, suspicious persons, and critical maintenance issues.

● Facilitated students' integration into university life by offering numerous engagement opportunities.

● Protected patrons by following exacting safety

procedures and monitoring behaviors.

● Improved customer satisfaction by providing information about facilities and entertainment operations.

● Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Walt Disney World / Disney College Program Attractions Cast Member

April 2023 - August 2023, Lake Buena Vista, FL

● Protected patrons by following exacting safety

procedures and monitoring behaviors.

● Improved customer satisfaction by providing information about facilities and entertainment operations.

● Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Marylou’s Coffee / Barista

October 2018 - February 2023, Quincy MA

● Displayed calm demeanor during periods of high volume or unusual events to keep the store operating to standard.

● Determined customer beverage interests and needs to create a warm and welcoming atmosphere.

● Followed money handling guidelines to verify check total, monitor tip disbursement, and manage cash drawer.

● Satisfied customers consistently, quickly meeting needs with knowledgeable service.

Fitchburg State University / Upward Bound Math and Science Academic Counselor

June 2022 - August 2022, Fitchburg MA

● Built a positive support network and addressed specific behavioral and academic problems by working closely with families and fellow professionals.

● Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.

● Offered knowledgeable counseling to students on class choices, scheduling, and career planning.

Fitchburg State University / Resident Assistant

January 2020 - May 2022, Fitchburg MA

● Maintained resident compliance with residential

requirements through regular inspections and discipline reports.

● Prepared students for residential experiences with introductory tours and education on building policies.

● Protected residents and advisors by securing entrances and exits from unauthorized entry.

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Education Fitchburg State University / Public Health Sciences August 2020 - May 2024, Fitchburg MA

● Minor in International Studies

● North County Land Trust Internship working with GRIT Freedom Chair

● President of Fitchburg Activities Board

● Secretary of Dance Club / Teacher of Jazz 1

● Student Government Association Senator and Recipient of the Student Government Association Scholarship

● Deans List for four semesters

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Volunteer

DOVE

July 2019, Quincy MA

● Learned how to handle domestic abuse situations

● Approached and solved problems with initiative and sound judgment

● Used active listening skills to communicate clearly in discussions Fitchburg State Food Drive

November 2021, Fitchburg MA

● Recorded donation amounts and updated inventory to reflect changes

● Sorted donations and placed items on appropriate shelves or in bins

● Checked incoming food items and disposed of expired products ㅡ

Additional Information EEC certified as a preschool teacher. CPR and First-Aid certified. Completed the Trill or Not Trill leadership program. Completed a Distractology Course through

Arbella Insurance. Nominated and attended a leadership retreat in 2021. Writing pieces featured in a mini-exhibition for ALFA.

Contact this candidate