Human Resources Customer Service

CLAUDEL SAINTUS

*** ******** **. ***** **** Beach, FL 33411 561-***-**** ad139b@r.postjobfree.com

Objective

To acquire a position that utilizes my background and experience in human resources and providing customer service.

Education

Palm Beach State College SCHRM Certificate

West Palm Beach, Florida In process

Universidad Tecnologica de Santiago, Bachelor of Science, Optometry Santiago, Dominican Republic August 2007

College Notre Dame du Perpetuel Secours High school Diploma Cap-Haitien, Haiti July 2003

Professional Experience

GL Staffing Services Margate, FL

Vendor on Premise Supervisor November 2017- August 2018 Aided in the hiring process; facilitate random drug testing; employment verification Provided payroll support; maintain and organize employees’ records and time off Managed employees to include creating work schedules; facilitate training and drug testing Handled employee inquiries on sick time, vacation, worker’s compensation and Family Medical Leave Act BankUnited Boynton Beach, FL

Client Care Representative March 2017- June 2018

Provided the ultimate customer banking experience to include answering all banking and service questions Handled deposit, withdrawals and cash transactions at a high level of accuracy Cross-sold and banking products and services that would benefit customers Resolved customer issues; managed high volume of calls Mobile Tax and Financial services West Palm Beach, FL Tax Preparer and Consultant January 2013- April 2017 Prepared and file simple to complex taxes for individuals and business clients Provided solutions to taxing issues while adhering to the Internal Revenue Service’s tax laws Served as educator to clients on tax laws, policies and regulations Digicel Haiti Cap-Haitien, Haiti

Human Resources Assistant Manager June 2007- December 2009 Developed and implemented human resources programs and policies Managed employees’ relationship, compensations, benefits and record safety Maintained employees’ information and high level of confidentiality Synergies Services Santiago, Dominican Republic

Human Resources Supervisor February 2005- January 2007 Administered staffing and employee relationships

Managed compensations, benefits, safety and payroll Fluent in Spanish, French and Haitian Creole

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