Leslie Portillo

Summary-Passionate and devoted to real estate, entrepreneurship, sales, and marketing to enhance business goals, growth, and visions. Dedicated, personable, and enthusiastic when interacting with a variety of people in business oriented environments. LinkedIn

407-***-****

ad1397@r.postjobfree.com

EXPERIENCE

HH Staffing, Orlando, Florida- Multi-Site Assistant Manager, Leasing & Marketing

December 2021 - Current :RHP Properties, Highmark Residential,IMT Residential, S2 Residential,Deerwood, Mount Dora Apartments, Sun Communities Assistant Property Manager (Multi-Site): RHP Properties Mobile Homes

● Oversees 3 mobile home properties a total of 3oo mobile homes

● Responsible for residents and properties upkeep, maintenance and repairs

● Assists with daily resident notices for residents to be in compliance with lease agreement and property regulations.

● Attends daily meetings via zoom with other corporate managers, property and assistant property managers.

● Responsible for weekly and monthly reports including, street light audits, maintenance property inventory, and maintenance report, pool reports, site property reports, and delinquency reports.

● Travels extensively on a weekly basis to different to the 3 properties we oversee, would alternate with community managers to open and close offices. Would handle office and administrative duties alone.

● Responsible for my own credit card transactions for property needs, including office supply, property events, maintenance supply,refueling company truck and vendors according to property needs. CM and ACM would share a monthly budget for all 3 properties.

● Submitted Credit Card Transaction Report on a monthly basis

● EOM report submitted on monthly basis

● Assists with 5 Days Notice, 7 Days Notices, and Evictions.

● Handles leads and prospects on a daily basis, usually referred to sister properties.

● Processes resident application and executes office administration, including files being in compliance according to company and state standards.

● Assists with residents and vendors on daily basis

● Daily inspections of mobile home and property

● Handled emails on a daily basis and aware of corporate communication

● Handles work orders for the maintenance tech team.

● Regulates and delegates project tasks to maintenance according to properties needs.

● Complies with Federal, State, and Local regulations, including Fair Housing.

● Usually host 2 events per property for residents on a monthly basis .

● Deposits site rent payments and would deposit money orders or checks on a daily basis, and oversee ledger and analyze any ledger deductions or credits due.

● Would assist CM with any unforeseen property emergency or projects according to properties needs.

● Would be in compliance according to companies or corporate policies.

● Market Surveys

Leasing and Marketing : Multiple Properties.

● Executing leasing strategies to ensure proper presentation, pricing, and promotional activity to lease units

● Executing necessary marketing plan, and initiatives to drive prospect traffic

● Greeting prospects and executed showings for market-ready units

● Accepting applications for residency and submitting completed paperwork

● Handling maintenance work orders

● Assists with renewals, self certifications, & tenant reminder notices.

● Conducts pricing analysis and shopping competitive properties for current rental rates

● Responsible for application fees, deposits, & rent payments.

● Follows protocols for luxury, conventional, and income- restricted property. SKILLS

Tech Savvy -Outlook,

Excel,Google operations,

Peoplesoft, Latitude,

Avaya,Yardi,Bluemoon,

Knock,Resman,Manage

America, Resident

Connect

Office Management

Office Administration

Financial Administration

Project management

Creative

Leadership

Team Oriented

Productive

Proactive

Problem Solving

Marketing - Branding

Promotions- Events

Audits

Conducts Negotiations

Closing Deals

Sales- Finance

Real Estate experience

Property Management

Leasing Experience

● Executing timely and accurate reporting on leasing activities, and reports

● Established business and professional rapport with prospects, tenants, vendors, and team.

● Attentive to properties needs and tenants, including repairs, upkeep, and events.

● Smallest property 288 units, Largest property 536 units.

● Oversaw multi-site properties.

● Market Surveys

● Traveled extensively to different properties to work on-site. CHAMBERLINS, Orlando, FL — Assistant Manager

March 2019 - December 2019

● Offered hands-on assistance, assessed needs and maintained current knowledge of consumer preference.

● Supported staff development and goal attainment by focusing on skill development and job satisfaction.

● Monitored associate performance and developed improvement plans.

● Increased sales by promoting complementary products and educating clients about products and promotions.

● Assisted and managed inventory processes to store back stock, replenished products to meet clients needs, analyzed trends, and controlled cost risks and loss.

● Set and enforced policies focused on increasing team productivity and strengthened operational efficiency .

● Strengthened merchandising, promotional and marketing strategies to drive client engagement and boost sales. Included marketing planning, branding & layouts and events.

● Assisted with assigning tasks and delegated assignments to the team to meet service demands and coverage on a daily basis.

● Assisted with inventory analysis and to track risk and losses and foresee future products inventory trends.

● Consistently retained feedback about our products to keep track of market trends and evaluations. Assisted with increasing overall sales on a daily basis through interactions and development of business relations with vendors and clients.

● Followed safety regulations and stores protocol for opening and closing procedures

● Responsible for administrative duties on a daily basis, keeping track of inventory, financial transactions and deposits on a daily basis. First International Title, Orlando, FL - Closer

July 2016 - December 2016

● Reviewed and validated detailed clearances of closing documents and finances.

● Communicated acceptance or clearance issues to clients and realtors via email, telephone, mail or personal consultations.

● Consulted with realtors, banks, and loan officers to identify and resolve closing issues.

● Collected and compiled paperwork such as title clearances, HOA updates,and complied with property surveying regulations.

● Assisted with negotiations and agreements between all parties, clients, banks, and realtors.

● Adhere to establish policies,,procedures, and compliances for satisfactory audit ratings

● Supported marketing campaigns, and programs with content and messaging to drive business demand.

● Finalized all negotiations, and agreements between all parties.

● Responsible and authorized for distributing fiances to all parties according to terms and conditions of closing contracts.

AeroCare Holding Inc, Orlando, FL - MRD Auditor

March 2014- May2016

● Coordinated, managed, and implemented documentation and projects for management, medical examiner and appeal coordinators.

● Analyzed accounting data for efficiency and effectiveness.

● Verified if claims were paid, partial paid, or denied on an ongoing basis.

● Prepared reports, and established internal procedures by examining reports, processes and documentation.

● Compiled reports, project packets, and supporting documentation for audit findings, data, and tasks.

Conventional, Mobile

Home, Tax Credit, &

Luxury

Insurance experience

Communication

Interpersonal

Adaptable

Transparent

Time -Management

Networking

Business Administration

AWARDS

Ranked top 20 in

department 2 years in

row exceeding goals

Award 4 consecutive

Allianz Stars exceeding

expectation

Attended private group

luncheon with CEO & VP

of Allianz

Promoted to Sales

Education

Henrico High School

Richmond, VA- Musical

Theater Tech Program

Ranked top 20% of class

Adelphi University

Garden City,NY - General

Studies

September 2004 GPA 3.4

Valencia Community

College

Orlando, FL- Emergency

Medical Technician

June 2006 GPA 3.3

LANGUAGES

Bilingual :

Fluent Spanish

● Conducted financial, compliance and operational audits.

● Ensured compliance with federal, state, and local requirements. Allianz,Richmond, VA-Travel Sales

August 2009- July 2012

● Asked open-ended questions to better ascertain clients needs and determine best travel insurance coverage .

● Consistently fostered business growth by delivering first rate travel and itineraries and insurance advising to develop valuable client relationships.

● Discussed security, protocols, safety and terms and conditions of policy with individuals traveling to high insecure areas such as third world countries and high risk regions.

● Arranged travel policies for lucrative and low cost trips for individuals, groups, couples, executives, and special needs clients.

● Supervised payments via credit cards and debits cards handle all sensitive information with professionalism and discreteness.

● Handled and authorized payments of claims.

● Collaborated with sales support, claims, concierge, and the underwriting department on operational support tasks and projects on a daily basis.

● Licensed to sell insurance, and to comply with nationwide compliances

● Trained new hires.

Allianz, Richmond, VA- Bi-Lingual Eligibility Specialist Promoted to sales department

● Assisted providers,and members with eligibility information and medical plans

● Connected providers and members with medical plans nationwide

● Assisted with international clients worldwide who spoke fluent spanish. PROJECTS & INDEPENDANT CONTRACTS

Trans State Airlines, Richmond, VA- Flight Attendant March 2008-August 2008

● Facilitated communications between flight deck and cabin crew prior to and during in-flight to promote smooth operations.

● Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.

● Oversaw safety and comfort of passengers and flight crew.

● Traveled extensively.

Firestarter Group Inc, Richmond, Virginia - Internship: Marketing Executive : Branding/Events/ Promotions

August 2012- 6 month internship,

● Assisted planning and hosting of marketing events, meetings, branding campaigns and website launches

● Collaborated with team members to help expand marketing channels and engaged in creative sessions

● Contributed to branding, email campaigns, & social media content

● Handled executive duties, projects, and tasks

● Attended networks events, Interacted with a variety of people from business sector, health sector, school sector, artist, politicians

Fluent English

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