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Customer Service Patient Care

Location:
Fort Stewart, GA
Posted:
December 20, 2023

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Resume:

RAYMOND Q. WIGGINS III

Fort Stewart, GA, *****

980-***-**** ad138u@r.postjobfree.com www.linkedin.com/in/raymond-wiggins-iii/ PROFESSIONAL SUMMARY

Results Driven Healthcare Professional and Military Veteran with an active Secret Security Clearance and 5+years of combinedexperienceinpatientcareandexecutingtreatmentplans.Consistentlyachievedexceptionalandmeasurableresults while leading teams of 5-10 personnel in a dynamic,fast-paced environment.Focused on building positive rapportwitha diverse range of clients.Possesses a comprehensive background in Administrative Support,Customer Service,Medical Terminology,ElectronicMedicalRecords,Referrals,DataEntry,supervisinghealthcareservicesdelivery,evaluatingpersonnel, andfindingwaystoimproveefficiency.Passionateabouttheroleofhealthandwellnessofanorganizationwhileassistingin meeting and exceeding currentgoals.Ability to work independently and be self-disciplined in a virtualworkenvironment. Career supported by a Master of Biology, a Bachelor of Science, and subject matter expertise.

● Personnel Management

● Policy Implementation

● Resource Management

● Training Development

● Laboratory Technique

● Medication Disbursement

● Prescription Processes

● Data Trends Analysis

● Strategic Planning Execution

OVERVIEW OF KEY ATTRIBUTIONS

Patient Care:Compassionate healthcare professional with a combined decade of experience in clinical and administrative settings.Strong communication skills to understand patient needs and provide exceptional results. Ability to assess problematic situations, identify causes, and generate solutions to best resolve the situation. Independent and Team Player:Adaptable leader who is familiar with the integrationofnewhealthcaredelivery systems,policy,and procedure implementation,and restructuringofoperationsinachallengingandsophisticated regulatory environment.

OrganizedandMotivated:Skilledinmaintainingorder.Abletoseamlesslymulti-tasklongandshort-termpriorities to generate desired results. Able to develop new and innovative ways to improve operations and create opportunities. PROFESSIONAL EXPERIENCE

United States Army Various Locations 2019 – Present Combat Engineer

ServedasCombatEngineerandexecutedobstacleconstructiontasks,including wire obstacles and trenches totrain219+ soldiers efficiently.Completed 100%of assigned obstacle construction tasks within established timelines,contributing to enhanced defensive capabilities.

● Conducted controlled demolition operations for infrastructure/obstacle removal.Achieved a 95%success rate in controlled demolitions. Ensured the rapid clearance of obstacles and provided safe passage for soldiers.

● Participatedintheconstructionof14+temporarybridgesandsuccessfullyfacilitatedtherapidmovementof98+ troops and $24M worth of mission essential equipment during tactical operations with zero discrepancies.

● Orchestratedandengagedin24+minefieldclearanceoperations.Cleared80%ofdesignatedminefields,reducingthe risk of casualties and enabling safe movement through critical areas.

● Served as subject matter expert and provided combat engineering support to maneuver units.Improved the operational efficiency of maneuver units by 15%, and enhanced mobility flexibility during combat scenarios.

● Operated Heavy Duty engineer equipment such as bulldozers and excavators.Maintained a 99%equipment operational readiness rate, contributing to the timely completion of critical combat engineering tasks. Huntsville Health and Rehabilitation Huntsville, AL 2019 – 2019 Patient Care Aide

ServedasPatientCareAideandprovideddailyassistancetoanaverageof15patients.Ensured100%patientsatisfactionby addressing individual needs, resulting in improved overall well-being and comfort.

● Regularlymonitoredandrecordedvitalsignsfor26+assignedpatients.Maintaineda98%accuracyrateinvitalsigns documentation, contributing to precise patient assessment and timely medical interventions.

● Establishedeffectivecommunicationwithpatientsandaddressedtheirconcerns.Enhancedpatientcomfortlevelsby 25%, fostering a positive and supportive atmosphere within the healthcare facility.

● Collaborated with nurses and healthcare professionals, contributing to a 15% improvement in overall team efficiency. RAYMOND Q. WIGGINS III PG. 2

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Alabama A&M University Huntsville, AL 2017 – 2018 Graduate Research Assistant

ServedasaGraduateResearchAssistantandmanagedandcoordinatedtworesearchprojectssimultaneously.Increasedoverall research project efficiency by 20%, meeting project deadlines and enhancing productivity.

● Conducted comprehensive literature reviews for research publications.Improved literature review quality by 15%, resulting in a more robust theoretical framework for research projects.

● Conducted datacollectionandstatisticalanalysisforresearchstudies.Achieveda98%accuracyrateindataanalysis, ensuring the reliability of research findings and supporting evidence-based conclusions.

● Contributedtothepublicationofresearchfindingsintwopeer-reviewedjournals.Increasedtheuniversity'sresearch visibility by 30%, enhancing its reputation in academic circles.

● Assistedinthedevelopmentofgrantproposalsforresearchfunding.Successfullysecureda15%increaseinresearch funding, facilitating the expansion of research initiatives. Walgreens Pharmacy Huntsville, AL 2017 – 2018

Pharmacy Technician

Led as a pharmacy technician and collaborated with pharmacists and healthcare providers on patient care initiatives. Contributedtoa25%increaseincollaborativepatientcareefforts,enhancingtheoverallhealthcareservicesprovidedbythe pharmacy.

● Dispensed an average of 150 prescriptions daily.Contributed to a 20%reduction in wait times for customers, enhancing overall customer satisfaction.

● Aided and provided informationtoanaverageof50+customersperday.Achievedacustomersatisfactionrateof 95%, enhancing the pharmacy's reputation for exceptional service.

● Managedandmaintainedinventorylevels,reducingdiscrepanciesby15%.Improvedinventoryaccuracyresultedina 10% decrease in stockouts, ensuring the availability of medications for customers.

● Conductedmedicationreconciliationfor30+patientsperweek.Reducedmedicationerrorsby18%,contributingto enhanced patient safety.

● Processedinsuranceclaimsforanaverageof75prescriptionsdaily.Achieveda98%accuracyrateinclaimprocessing, minimizing billing discrepancies and improving reimbursement rates. Walmart Supercenter Huntsville, AL 2016 – 2017

Lawn and Garden Specialist

ServedasaLawnandGardenSpecialistandassistedcustomersinselectingandpurchasingplants,gardeningsupplies,and outdoor décor. Collaborated with team members to restock inventory, arrange display, and fulfill customer orders.

● Maintained cleanliness and organizationofthegardeningcentertocreateaninvitingshoppingenvironmentwhile operating a cash register and handling financial transactions with zero discrepancies. Livingstone College Salisbury, NC 2013 – 2016

Biology and Psychology Tutor

Served as a Biology and Psychology tutor and conducted individual or group tutoring sessions to prepare students for exams.

● Conducted 59+one-on-one or group tutoring sessions to assist students with understanding course concepts, preparing for exams, and completing assignments.

● Created12personalizedlearningplansbasedonstudent'sstrengthsandweaknesses.Monitoredstudentprogressand provided regular feedback to enhance learning outcomes. North Carolina Research Campus Kannapolis, North Carolina May – July 2015 Plants Pathways Elucidation Project (P2EP) - (Student Research Intern) Davidson College Davidson, North Carolina May – July 2014 Davidson Research Initiative Internship - Student Researcher Intern EDUCATION CERTIFICATIONS

Master of Science (M.S.)Biology-Psychology AlabamaAgricultural and Mechanical University 2018 Bachelor of Science (B.S)Biology Livingston College 2016 PUBLICATION GRANTS

Cooper, S.L.A.C.; Cambronero, G.E.; Graepel, K.W.; Ge, S.G.; Wiggins, R.Q.; Ruppel, J.V.; Snyder, N.L.“Modular Synthesis of Silicon (IV) Phthalocyanine Conjugates Bearing Axial Carbohydrate Ligands.”to be submitted to theJournal of Porphyrins and Phthalocyanines



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