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Customer Service Team Member

Location:
Urbana, IL, 61801
Salary:
$23 per hr
Posted:
December 20, 2023

Contact this candidate

Resume:

Lajuan Williams

Champagin, IL

Mobile: 217-***-****

Email: ad138r@r.postjobfree.com

Greetings, my name is Lajuan Williams. I am contacting you regarding any relevant leadership opportunities that you may have with your company. I am especially interested in Executive positions, Management positions because of my experience working as either an assistant or manager or CEO positions at vast businesses. With any given task I am prepared for a disciplined, secured, work environment and the challenges associated with unexpected events. Additional qualities that will benefit your organization:

● Excellent communication and organizational skills allowing me to work independently as a team member

● Innovative thinker and improve processes and quality

● Experience working in a confidential and sensitive data environment

● Dedicated self-starter with the ability to analyze, assess, and mitigate issues

● Reliable, loyal, and dependable employee with foresight of progression

● Proficient computer knowledge

I look forward to an opportunity to further discuss my relevant work experience, and the possibility of employment with your organization. I am sending along my credentials for any related leadership opportunity with your organization. Sincerely,

Lajuan Williams

Lajuan Williams

Champagin, IL

Mobile: 530-***-****

Email: ad138r@r.postjobfree.com

Objective: To obtain an entry-level position where I could use my strong communication, customer service, and leadership skills with hopes of growth and advancement opportunities. Key Skills/Attributes:

- Flexible in fast paced environment

- Trading the Forex Market

- L3 Analyzer of Complex Market Charts

- Typing Gross WPM: 39

- Food Handlers/ Manager Certified

- CPR Certified

- Analytical and organizational skills

- Exceptional customer service and follow-through skills

- Strong communication skills, both oral and written skills

- Ability to set priorities, handle multiple tasks, and meet deadlines

- Computer experience on Microsoft Office Products and Internet Navigation Education

2020 Escoffier Culinary School

2019-2020 UEI College of Medical Coding and Billing 2011- 2016 Howard University Major: Civil Environmental Engineering 2005-2009 West Marysville Charter Academic School of Arts GPA 3.0 Course Work Pre-calculus, Calculus I, Calculus II, Calculus III, Intro to Linear Algebra, Statics, Probability & Stats, Coding and Billing, Culinary Basics, Differential Equations, Material Science, Intro-Engineering, Intro to Civil Engineering, Physics for Science and Engineering Extracurricular Activities

Math tutor 5th -8th grade

Professional Ballroom Competitor

Katherine Smith Dance Ensemble

Divinity Mime Ministry

EXPERIENCE

Sous Chef-South Quarters

Dates 2020- 2021

● The second in command in the kitchen

● Holding responsibility of kitchen staff

● Ready the food for sales

● Catered for 100+ people for festivals

● Managed the Kitchen

● Created favored recipes for the menu

● Practiced Mise en Place

● Maintained sanitation for the kitchen

● Order food supplies

● Monitors and maintain kitchen supplies

● Rotate duties in the kitchen to familiarize with all stations Lajuan Williams

Champagin, IL

Mobile: 530-***-****

Email: ad138r@r.postjobfree.com

Dental Billing and Coder Specialist-I Love My Dentist Dates Jan 2019-Jan 2020

● Organize office space

● Manage account statuses

● Identify inconsistencies

● Manage and track incoming payments

● Regularly update accounts receivable

● Resolve all billing concerns

● Code dental procedures properly using CDT-10

● Organize house patient documents

● Ensure all house patients are greeted and registered Bozzuto Executive Concierge -VMG Temp Agency Washington, DC Dates

● Fulfill resident requests

● Resolve resident concerns

● Prevent solicitors from entering the community

● Ensure all visitors have been properly greeted and registered

● Manage key issuance policy, and control keyboard

● Answer phones using Bozzuto’s telephone greeting standards

● Administer packages through BuildingLink and distributes mail to resident's boxes

● Provide Concierge services for residents

● Assists residents with move-in and move-out procedures

● Assemble collateral packages for prospective residents

● Offer prospective residents information regarding the community

● Follow up on resident service requests

● Conduct courtesy calls to residents

● Expert knowledge of BuildingLink

● Extensive knowledge of the property’s emergency and evacuation processes

● Write and deliver resident birthday cards

● Order supplies, e.g. office, coffee, etc. as directed by the property manager

● Monitor, inspect and maintain the condition of the amenity and public spaces throughout the building

● Set up and maintain the hospitality stations

Office Assistant - Athletics Department Howard University Washington, DC August 2013- May 2016

● Assist in verifying eligibility for participation of student-athletes

● Create NLI contracts for signing day

● Review transcripts for incoming students

● Prepare spreadsheets for the opportunity fund

● Manage a $85,000 budget for the opportunity fund

● Manage files for APR GSR and data review

● File all important and confidential paperwork in the appropriate quarters Lajuan Williams

Champagin, IL

Mobile: 530-***-****

Email: ad138r@r.postjobfree.com

● Assist in rules education for student-athletes

● Check all NCAA documents for accuracy and assist in NCAA audits

● Distribute tickets for parents and guests at basketball/football games

● Answering and screening all incoming calls

● Training all student-workers assigned to the Compliance Office

● Create PowerPoint presentations

● All other duties as assigned

Cashier Mission BBQ Greenbelt MD

November 2015-Present

● Greeting customers, taking orders, running the register

● Busing tables and restocking supplies

● Accurately take phone orders to give to food preparers

● Ensure register accuracy by having excellent cash management skills Sales Associate Men’s Warehouse Hyattsville, MD

June 2014- March 2015

● Provided guidance and support for tux rental questions

● Resolved customer issues and problem solved

● Researched and audited tuxedo reservations to proactively correct issues before they occur

● Maintained exceptional communication and customer service skills Research Assistant - Department of Civil and Environmental Engineering Howard University Washington, DC

August 2011 – May 2012

● Applied theoretical knowledge in a creative way to identify solutions for quality and quantity of drinking water

● Reviewed and properly interpreted laws and regulations pertaining to water system operations and worked performed

● Willingness and desire to learn new and challenging tasks

● Displayed strong written and oral organization skills EXPERIENCES: Are available upon request

REFERENCES: Are available upon request



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