Vikram Chandra

618-***-****

ad138g@r.postjobfree.com

Salesforce Developer/Administrator

PROFESSIONAL SUMMARY:

* ***** ** ******* ********** in different roles of a Software Development Life Cycle including Programmer, Admin, Analyst and consultant.

Seven years of Salesforce Development and admin experience using Sales cloud, Marketing cloud, Service cloud, Communities and Force.com Platform and SaaS and well as PaaS.

Strong experience in development and customizations of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Page Layouts, Workflows, Approval Process, Sharing Rules, Custom Buttons & links and strong experience in making some CRM reports.

Strong hands on writing WSDL, SOAP (web services) that supports the Big Machine BMI/SFDC integration. (BMI Integration on salesforce.com)

Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON.

Good understanding of salesforce Governor limits and experience in overcoming limitations in Apex classes, Triggers, SOQL and Batch classes.

Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.

Sound experience in integration of Salesforce.com applications with external systems using - SOAP and REST Web Services.

Expertise in Force.com, Visual-force and Apex.

Developed various customized solutions like retail portal, Customer Portal, Inventory Management system, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visual-force and Apex.

Expertise in developing SOAP and REST apex web services classes and tested using tools like SOAP UI and Workbench.

Expertise in Agile and Scrum.

Technical knowledge about Salesforce lightening Lightning Components, Lightning connect lightning Design System.

Experience in salesforce security setup using Profiles, Permission Sets, OWD, Role Hierarchy and Sharing Rules.

Sound experience in creating Custom Apps, Custom Objects, Custom Fields, Applying Sharing Rules, Page Layouts, Search Layouts, Related List and defining Field Dependencies, Custom buttons.

Prepared unit test cases using apex test classes and to fulfil the 75% of test cases for the development in Salesforce.

Proficient in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Good Understanding On Contract Life Cycle Management and as well as Apttus CPQ where it helps you to configure the price and quote deals.

Experience in import/export of data using Data loader, Informatica cloud connector from legacy CRM database into salesforce.com.

Good Experience in testing frameworks such as NUI Automation and Jest.

Had experience in developing and testing the salesforce mobile applications.

Strong experience in generating Reports, Dashboards and analytical snapshots for the management.

Experience in deployment from Sandbox to Production using deployment tools like Force.com IDE, Force.com migration tool and Change Sets.

Strong work experience in user interface Designing, System Testing, Performance tuning, Go-live support and Post-production support.

Strong scripting experience in writing build scripts using Apache Ant and Maven.

Sound knowledge in version control systems like CVS, Subversion, VSS and Git.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Data Loader, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services & Testing, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com, Workbench, Force.com Platform, VS code.

Programming Languages

Apex, Java, JavaScript, HTML, Bootstrap, Jquery, XML, BMI, SSIS, ETL, XHTML/DHTML PL/SQL, SQL

Methodologies:

ER Modeling, Multi Dimensional Modeling, Ralph Kimball, Data Warehouse Life Cycle

Certifications:

Salesforce Certified Platform Developer 1

Salesforce Certified Associate.

Work Experience:

Salesforce Inc (Remote, Wisconsin)

Salesforce Developer/Admin

June 2021-till now

Salesforce Inc is an American cloud-based software company. It provides customer relationship management service where it brings the customer and companies together. As a member of technical staff I was involved in various projects under different teams such as solar, Gemini which comes under BT-Sales and worked in Opportunity space and made enhancements around that. Worked on projects such as Team selling and Next Gen Sales.

Responsibilities:

Developed Highly scalable internal applications using Force.com technologies.

Involved in developing software through all phases for the front-end to the back-end development life cycle.

Collaborated with application development team members to develop new applications features and enhance existing code and framework.

Program applications using Force.com Programming and an understanding of JavaScript, CSS, Soap, Xml, HTML.

Collaborate within team, domain and externally to drive software excellence within in sales application teams.

Create technical designs and documentations for existing and new technical deliveries.

Architect and deliver framework and services that expose access to core sales processes while maintaining compliance and business rules.

Acted as a scrum master and have a good experience with Agile methodology.

Provide guidance and peer mentorship to new employees within the domain and contractors joining the team.

Build Successful web-based solutions using web services and ability to gasp a variety of unfamiliar technologies and integrate them quickly.

Meeting with managers and Product owners for business needs and making sure those are aligned with company’s needs.

Good experience on salesforce community portals.

Involved in tableau testing acted as QE lead for tableau integration project.

Good Experience on salesforce programming languages such as Apex and used Visualforce, LWC.

Wrote SOQL and SOSL Queries to get information from the salesforce platform.

Developed salesforce lightning applications using lightning aura components, controllers.

Built reusable UI components and pages with the lightning component framework.

Acted as lead on Team selling pilot program where it helps to add credits to the sales teams on product level.

Worked on various objects such as opportunity, Opportunity Splits, Opportunity Product splits and custom objects.

Worked on Opportunity module such as opportunity creation and Opportunity clone with products.

Worked on Unlocked packages and scratch orgs.

Created permission sets for team selling application and tested it with users.

Validated workflows, approval process and validation rules.

Participated in E2E testing for tableau and provided the testing scenarios.

Integrated outlook with the salesforce so that sales reps can directly log emails and events to the salesforce records.

Worked on salesforce mobile application where the data accessed through the mobile operating systems and testing them thoroughly.

Involved in review sessions for technical designs and made changes as per the technical leads and architects.

Interacted with Team members, developers and QE team members to resolve the issue.

Designed and developed solutions based on functional, migration and requirements for Salesforce.

Created and maintained reports and dashboards for campaign tracking in salesforce.

Developed various custom objects, tabs, components.

Worked with business owners and project managers and performed an analysis of technical and business requirements and designed various solutions by customizing objects.

Developed workflows, Validations rules, apex triggers and apex classes.

Good Experience in testing framework such as Jest and NUI Automation.

Refactored and developed apex classes and triggers on force.com platforms to reduce SOQL issues.

Involved in training the UAT users to use the functionalities which are owned by my team.

Worked on quotes and added products through quotes using price book.

Involved in data mapping and migration of data from legacy system to salesforce.com objects and fields.

Used Visual studio code for the development of controller classes and triggers.

Environment: Salesforce.com platform, Force.com API, workflow & approvals, Reports, custom objects, security controls, Data loader, Visual studio Code, IntelliJ.

Office of Cable Television, Film, Music and Entertainment (Remote)

Salesforce Developer/Administrator

Feb 2021- June 2021

The Office of Cable Television, Film, music and Entertainment(OCTFME) is agency is which is merged with DC office of motion picture development(MPTD) to implements, manages and administrates programs, initiatives and provides services that supports media industry growth and employment in district of Colombia. As salesforce consultant I was involved in various modules such as community outreach programs and Email blasts and Film permitting applications where involved in developing from the scratch. Trained the business users to use the functionalities by providing them with training sessions.

Responsibilities:

Worked with Business Users and Business analysts for requirements gathering, analysing the requirements.

Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.

Performed the role of Developer and admin.

Written Apex Classes, Controller, Extension Controllers and in the application for various Business/functional requirements.

Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.

Developed Custom Web Services in Salesforce and published for External applications

Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.

Developed Reports and Dashboards, validation rules, formula fields for the application.

Strong experience in implementing MVC with Salesforce.com.

Developed UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.

Worked with Visualforce Controllers (Standard, Standard List, Custom and Extension)

Created salesforce communities for customers and partners.

Prepared data mapping document to map source and target system fields.

Developed reports and dashboards in the communities

Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.

Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Created workflow rules to send the emails, field updates and tasks.

Used Force.com Eclipse IDE for the development.

Developed various test cases and performed unit testing.

Deployed application from Sandbox to different other Sandbox as well as into Production environments.

Environment: Salesforce.com, Apex, Visualforce, Forec.com IDE, Workflows, Data loader, JavaScript, HTML, AJAX, Force.com IDE, ETL, Demand tool, Java, J2EE, Webservices,

Salesforce Inc (Indianapolis)

Salesforce Developer/Administrator/Tester

January 2019- January 2021

Salesforce is the worldwide leader in on demand customer relationship management(CRM Services). As Software engineer I was involved in various activities such as development, administration and testing. I worked in different teams such as Marketing Team and Quote to order and Solar and worked on Dream Force Events which is hosted by salesforce every year and worked on quoting, Opportunity and daily tasks includes creating a quotes with different products.

Worked as QE lead on MuleSoft integration and coordinated with different teams on test case executions.

Responsibilities:

Documentation of test cases, test plans and release/Implementation run list.

Test Development, debugging and analysis of Visualforce pages, Apex classes.

Salesforce Admin / Config Duties; Create users, Roles, Profiles, Permission Set, Public Groups and queues.

Strong Understand of Agile scrum methodologies, Active in daily stand-up meetings, Sprint planning, retrospectives and other ceremonies.

Had a good understanding on functional area primary technology and platform. Good demonstrative abilities to executive on features of medium to high complexity.

Salesforce Database query development utilizing the SOQL & SOSL language.

Used JavaScript for implementing pages with enhanced and responsive user interfaces. Written apex classes, Extension controllers and apex triggers in the application for various business/ functional requirements.

Salesforce Workflow development ; Approval processes, Tasks, Alerts, Notifications, and Data Updates.

Version updates of apex classes, Visualforce pages.

Driven business processes for opportunity forecasting & specialist forecasting in salesforce .

Participating in End to End of MuleSoft testing.

Involved in automating the testing of UI Screens.

Leveraged apex mocking mechanism to load test data for test class code coverage.

Created tabular reports for functionality testing.

Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application. Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created Record types for the opportunities page layouts.

Environment : SalesForce.com, Apex, Visualforce, Git, IntelliJ, Visual Code, Jenkins, Reports, Dashboards, Security Controls, Custom Objects, Custom tabs.

Office of Cable Television, Film, Music and Entertainment (Washington DC)

Salesforce Developer/Administrator

March 2018- January 2019.

DC Office of Cable Television, Film, Music and Entertainment (OCTFME) is responsible for Implementing, Managing and administrative programs and provide support to District creative economy. As a Salesforce developer I have been working on various modules such Director’s Meeting Invite and as well as Film Permitting and Cable Inspection. Created various reports and dashboards. Provided the training sessions to the DC office members about the salesforce logins and applications usage.

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Independently performed development, testing, implementation and documentation.

Created Reports and Dashboards for Director Meeting Invite a well as Event Invite.

Performed apex callout using Web Service to external applications from salesforce using Http Request and Http classes.

Effectively communicate technical issues and resolve problems at all levels of the organization.

Developed Triggers, Apex classes and Visual force pages as part of the application development.

Developed assignment rules while handling Cases to route the Queues to the right group and used escalation rules.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit the needs of the application.

Participated in integrating the salesforce with the outlook so that octfme employees can sync their contacts and calendar events between salesforce and outlook.

Implemented new enhancements including creation of Workflows, email alerts and email templates.

Created various Roles, profiles and configured the permissions based on the organizational hierarchy requirements.

Experience in web technologies like HTML, CSS and JavaScript, jQuery.

Performed Data migration using Import wizard, Data Loader and scheduling timely data backup operations using Apex scheduler.

Integrated with External sources by making callouts that used SOAP/REST.

Responsible for maintaining the functional areas of data management, forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Dashboards and Reports

Good Experience in testing framework such as Jest and Selenium.

Experience documenting and analysing processes, procedures, and/or policies.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.

Used field level security along with page layouts to manage access to certain fields.

Created custom Reports based on business need and associated them to Dashboard.

Ability to handle workload to meet proposed deadlines.

ENVIRONMENT: Salesforce.com, Apex, Sandbox, Visual Force (Pages and controllers), Email Services Triggers, Workflow, Import Wizard, Sharing Rules, Data loader, Validation rules, SOSL, Change sets, Soap and Restful Web services.

Strategic IT Experts Inc, St louis.

Salesforce.com Developer/ Administrator

Aug 2016 - Feb 2018

Responsibilities:

Interacted with various business team members to gather the requirements and documented the requirements.

Involved in deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.

Provided custom reports and dashboards to support the needs of the users and executives.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Designed the solutions for business and technical requirements by customizing various standard objects of Salesforce.com (SFDC).

Created workflow rules and defined related tasks, email alerts, and field updates.

Built Visualforce pages with JavaScript Remote objects.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.

Expertise in Jenkins and good Understanding on agile scrum methodologies.

Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Hand On experience UI development with JavaScript.

Analysed and imported thousands of account and contact records using Data Loader.

Good Knowledge on Apttus CPQ software which is used to manage all company prices.

Used jQuery to connect with html elements in the browser via the document object model.

Worked with Salesforce premier support to short out technical challenges and governor limits

Created workflow rules and defined related tasks, email alerts, and field updates.

Modified the existing Salesforce data by removing duplicate account records using Demand tools.

Working with web services API.

Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.

Created Custom Objects and fields for transactional and contractual information.

Created workflow rules, defined related tasks, email alerts, and field updates.

Environment: Salesforce.com, Service cloud, Apex, Visualforce, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, JavaScript, HTML, AJAX, CSS, Force.com IDE, Git, Windows XP, windows 7.

NSG, Hyderabad

Software Engineer( Internship)

Jan 2014 - Dec 2014

Responsibilities:

Responsible for developing Use Case, Class diagrams and Sequence diagrams for the modules using UML and Rational Rose.

Redesigned the web applications by replacing the Custom MVC framework with the Spring MVC module.

Used spring framework for dependency injection with the help of Configuration files.

Designed the Front-end Screens using JSP, Servlets, HTML and JavaScript.

Implemented Ajax in web pages to make Asynchronous request to the server.

Wrote SQL queries and PL/SQL procedures for JDBC.

Involved in coding DAO layer using Hibernate to access the Oracle database.

Implemented Web service calls using JAX-WS and SOAP that provide Global information support such as Customer and Account management.

Tested Web Services using SOAPUI tool as a part of unit-testing.

Used JMS for Asynchronous communication between the applications.

Developed various test cases and performance unit testing using JUnit.

Developed Ant build scripts, created WAR files and deployed in JBoss application server.

Environment: Spring 2.0, JSP 2.0, Servlets 2.4, JDK1.5, Oracle9i, AJAX, Java Script, Hibernate, JBoss, Log4j, ANT, HTML, XML, CSS, CVS, JUnit, Eclipse, SOAP, WSDL, Web Services, SQL, PL/SQL, JMS, Eclipse, Windows XP.

2

Education details:

Bachelors from JNTU(September 2010-May 2014)

Masters in University of Bridgeport (January 2015- May 2016)

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