Post Job Free

Resume

Sign in

Call Center Customer Service

Location:
Charlotte, NC
Posted:
December 20, 2023

Contact this candidate

Resume:

Penelope Wingard

Charlotte, NC *****

ad137y@r.postjobfree.com

+1-704-***-****

Work Experience

School Base Coordinator

Professional Career Match Solutions - Charlotte, NC January 2022 to Present

Maintain communication with students and staff, assessments of symptoms, ensure they are compliance with covid guidelines and determine social support needs within the schools, handle reporting of issues that arise.provide assistance to the general public and fellow guidelined by CDC, answering questions and providing information to community and school system. Behavior Specialist

Dr. Denise Rothman - Charlotte, NC

October 2019 to March 2021

Worked with client diagnose with Alzheimers, schedule all appointments for patients care, organize daily actives, hired additional staff for weekend coverage, prepared, and distributed medication by doctors orders, prepared all medications for weekend staff, on call 24 hours a day for emergencies, schedule appointments as needed for care management.

Teacher/Tutor

BELMONT ENRICHMENT PROGRAM - Charlotte, NC

October 2011 to May 2012

• Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.

• Supervise students in classrooms, halls, school yards, gymnasiums, and on field trips.

• Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

• Organize and supervise games and other recreational activities to promote physical, mental, and social development.

• Participate in teacher-parent conferences regarding students' progress or problems.

• Teach students study skills, note-taking skills, and test-taking strategies. Shift Supervisor

CVS PHARMACY - Charlotte, NC

March 2007 to November 2007

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Inventory stock and reorder when inventory drops to a specified level.

• Instruct staff on how to handle difficult and complicated sales.

• Assign employees to specific duties.

• Enforce safety, health, and security rules.

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

• Plan budgets and authorize payments and merchandise returns.

• Review inventory and sales records to prepare reports for management and budget departments.

• Examine products purchased for resale or received for storage to assess the condition of each product or item.

• Keep records of purchases, sales, and requisitions. Shift Leader

BATH AND BODY - Charlotte, NC

April 2006 to February 2007

• Enforce safety and sanitation regulations.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Enforce safety, health, and security rules.

• Perform work activities such as cleaning and organizing shelves and displays and selling merchandise. Education

Livingstone College - Salisbury, NC

Diploma

West Charlotte High School - Charlotte, NC

Skills

• Math

• Teaching

• Tutoring

• Typing

• Order Entry

• Basic Math

• Writing Skills

• Alzheimer's Care

• Applied Behavior Analysis

• Dementia Care

• Behavior Management

• Crisis Intervention

• Behavioral Health

• Customer service

• Behavioral Therapy

• Autism Experience

• Medication Administration

• Special Education

• Caregiving

• Time management

• Childcare

• Microsoft Excel

• Medical records

• Hotel experience

• Windows

• Cash handling

• Communication skills

• Computer literacy

• Banking

Assessments

Case management & social work — Proficient

July 2021

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate