Ashley Kuznicke

Quakertown, PA ***** 610-***-**** ad137g@r.postjobfree.com

PROFESSIONAL SUMMARY:

Administrative Professional with over 6 years’ experience in office management focused on optimizing efficiency and service quality. Highly dependable, detail-oriented, and diligent support specialist with experience in meeting preparation, calendar management and travel arrangement. Effective collaborator with cross-functional teams with an enthusiastic and proactive approach to enhancing operations.

EDUCATION: The Pennsylvania State University, University Park, PA Bachelor of Science: Business Administration, Management Minors: Engineering Entrepreneurship and Legal Environment of Business SKILLS:

Administrative Support

Adobe Acrobat Pro

Attention to Detail

Budgeting

Calendar Management

Communication

Concur

Confidentiality

Event Planning

Executive Support

Expense Reports

Meeting Facilitation

Microsoft Office Suite

Office Management

Oracle

Organizational Skills

Process Improvement

Scheduling

Time Management

Training

Travel Arrangements

PROFESSIONAL EXPERIENCE:

Adelphia Gateway, LLC – New Jersey Resources – Pottstown, PA Administrative Services Specialist - October 2017-Present

Provide full administrative support for a multi-site team, reporting to the Managing Director of Pipeline Operations.

Support VP of Storage and Transportation including contract processing, tax reconciliation, executive meeting minutes, project milestone record tracking, and additional ad hoc projects.

Process all procurement requests for service and material purchase orders.

Perform accounting activities including high-volume check requests, expense reports, PO receipts, and invoices.

Manage high-volume utility and waste disposal contracts including scheduling, monthly billing, and outages.

Manage office inventory activities, including ordering, requisitioning, receiving, and stocking of all office supplies and Personal Protective Equipment.

Organize and facilitate meetings, including logistics, refreshments, and taking minutes, enabling smooth communication among upper management.

Coordinate air, hotel and vehicle rental ensuring seamless and hassle-free experiences for executive travel.

Lead the global administration of OQ and EHS systems for all PA based locations, guaranteeing compliance with safety regulations.

Facilitate monthly safety meetings to maintain a strong safety culture throughout the organization.

Coach and mentor personnel on system use, company forms, and updated processes, fostering a knowledgeable and productive workforce.

Create and publish monthly newsletter highlighting our employees, company news, safety tips, important dates, meeting reminders, and announcements.

Create presentations encompassing departmental reporting metrics for review by executive leadership team.

Provide editorial support for memos, training materials, and company manuals updated throughout the year.

Manage company Fleet including inspections, registrations, titles, keys, insurance, first aid kits and fire extinguishers. JetPay HR & Payroll Services – Center Valley, PA

Client Success Leader/HCM Project Manager - March 2016 – November 2016

Conducted comprehensive training sessions on payroll, HRIS, and time & attendance procedures for clients, enhancing their understanding and proficiency in these areas.

Developed customized on-boarding plans, bridging the gap between clients and our internal conversion team, resulting in seamless transitions and high client satisfaction.

Led and supervised the implementation team across multiple client system integrations, ensuring successful project outcomes and streamlined processes.

Fostered strong client relationships through regular status calls and ad hoc meetings, building trust, and consistently exceeding client expectations.

ERM Group, Inc. – Malvern, PA

HR Benefits Specialist - September 2015 – March 2016

Provided expert guidance and support to employees regarding benefits inquiries and online portals.

Streamlined open enrollment processes using Workday platform, ensuring a seamless experience for employees.

Accurately processed ACH payments on a daily and monthly basis for vendor billing, maintaining financial integrity.

Developed comprehensive standard operating procedures (SOPs) for the benefits department, increasing efficiency and consistency.

Managed biweekly 401k funding and 800 files with precision and attention to detail.

Conducted thorough ADP reviews biweekly, identifying and resolving deduction errors promptly.

Ensured accuracy and compliance by auditing and balancing VEBA, 401k, and FSA checkbooks regularly. QVC, Inc. – West Chester, PA

HR Benefits Coordinator - December 2012 – September 2015

Educated employees on comprehensive Total Rewards benefits, ensuring understanding and utilization.

Guided employees in navigating multiple internal and external portals, streamlining access to resources.

Conducted benefit orientation sessions for new hires, effectively integrating them into the company's offerings.

Developed standard operating procedures (SOPs) for the HR service center, enhancing efficiency and accuracy.

Orchestrated seamless open enrollment processes, empowering employees to make informed benefit choices.

Streamlined life insurance and 401k claims processing, providing prompt assistance to employees in need. Health Advocate, Inc. – Plymouth Meeting, PA

Kindred HUB Benefits Specialist - September 2009 – December 2012

Provided comprehensive benefits education to members, addressing inquiries, and ensuring understanding of coverage.

Streamlined communication between members and carriers/providers through efficient use of automated systems.

Identified and escalated issues requiring further investigation or resolution by the support center.

Collaborated with different departments within the organization to provide cross-functional support as needed.

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